Kens On The Spot Mobile Detail

Didn’t return any of my 5 plus voicemail messages or the 2 emails I sent through their website. I bought a Groupon. Don’t sign up for the Groupon’s if you can’t honor them.

HORRIBLE!!!
You will get a $ 10 car wash and that’s all.
Do Not Buy!

If I could give them less than one star, I would.
I spent hours over the past two months trying to get an appointment. With the time I’ve wasted on hold, writing pleading emails, leaving voice messages, I could have detailed my own damn car twice over.
Finally asked for a refund. Thank goodness Amazon Local, where I bought vouchers for the wash, has actual customer service (they answer their phones!). Got my money back in 2 minutes and a sincere apology.
Another note of caution: This business also operates under the «Champion Detailing» name. Same phone number. Same non-​service.

In the end, I made the appointment and they never showed.
My mom bought two Groupon deals ($ 44 for detail), so I sent a couple of requests through their website and didn’t hear back. Finally, I called and got transferred to some man whose English was very very limited. It was the most painful 30 minute conversation to set up that appointment– I had to respell everything multiple times and the guy just started putting a random string of letters into things. (I later found out it was their call center and that allegedly Ken’s doesn’t use it anymore). So, I called again a week later because I never got the confirmation email and I had to give all of my information again because the first guy spelled everything wrong.
So, my appointment was on a Friday at 10am and they confirmed the day before. My mom had even left her car and had to find another ride to and from work so they could do both cars at the same time. I spent my entire Friday at my parent’s house waiting for person and he never showed. I finally called, and the person said (and I quote), «I think something bad happened to the guy because he’s usually one of the best and we haven’t heard back from him in awhile.» What?! You just scheduled him and hoped he would show? And you «think something bad happened?»
I immediately contacted groupon and they refunded our money within hours. BTW, Ken’s did call the next day to apologize and reschedule… except the person (no name) left a voicemail and said, «Call me back at this number» AND DIDN’T LEAVE THEIR PHONE NUMBER! Fail.

I bought an Amazon Local deal for the Premium Mini Detail ($ 59 for $ 139), and even at over half off there is NO WAY this was anywhere CLOSE to worth it, never mind if you were to pay the entire $ 139. The «premium mini detail» is jus a car wash — there are no special services, no buffing. The price they are charging for this is absurd. Just get your car washed at a $ 10 hand wash place, it will probably come out better. Also, service is done by private contractors, NOT by Ken’s Mobile Detailing.
First of all, it took over three weeks to make an appointment. Then when *I* called the day before to confirm, they told me I had been moved to the «reschedule list» without being notified. Would I have ever found this out if I hadn’t called? The woman I spoke to said it would be at least another two weeks for a new appointment, and after being on hold for 15 minutes I asked to speak to a manager. The manager was able to move my 10am appointment to 12pm. Fine. But then the day of my appointment comes (today, incidentally), and I get a call at 9am telling me the detailers are almost at my apartment. 9am?! That is neither my original appointment (10am) or my new one (12pm). What if I hadn’t been at home? Who is running this business?
The actual service: The only thing that was above and beyond a normal car wash was the mat shampoo (which I had to remind them about, because they weren’t going to do it), and when they were finished the mats still had bits of dirt and gunk all over them!
There were also many spots on the hood that did not come off. When I asked him why, he said that it was because they were bird poop and they just wouldn’t come off no matter what he did. Now, I didn’t see him try, so I can’t say for sure, but I do know that last time I went to the $ 6 drive-​through 76 car wash, they DID come off. So take that for what you will.
Would not recommend this place to anyone. Save your money. The only positive thing was that the two detailers who came to my house were friendly.

After 7 phone calls and three emails over the past four months I have given up. What a shame that Groupon didn’t read the Unilocal reviews before they signed them up AND what a shame that I was such as idiot to not read the reviews before I purchased the Groupon!!!

Ken, why are you still in business? I would go hide under a rock if my reputation was as terrible as yours.
A year ago, I was naïve enough to buy 2 Living Social vouchers for you detailing services @ $ 44 a piece. I soon realized after reading all of your horrible reviews on Unilocal,that I had been duped. I was already biased by all of the negative reviews, so I reluctantly called Ken’s to schedule since my vouchers were going to expire. Surprisingly, I was able to get through to a real, live person. He represented himself as Ken. He reassured me that all of the kinks of the business had been smoothed out as the business was initially having difficulty accommodating the influx of customers due to Groupon and Living Social. I told him that I was hesitant to call because of all the bad reviews. He assured me that his customers are very satisfied with their work, and that it only takes 10 negative reviews out of 1000 customers to make a business look bad. Fair enough.
Ken «squeezed» me in to a 1pm appointment last Friday. I felt bad for doubting their reputation. He even assured me I would get a confirmation email, which I did that day I scheduled. I should’ve noticed the red flag when the return address was
, since the company’s name is Ken’s On the Spot Mobile Detail. So I wasn’t terribly surprised that by 3pm on Friday, no one had shown up. I called Ken’s and was able to speak to a female who was «5 days new with the company». She wasn’t able to find my reservation. Then she began whispering to someone about my situation, to which she quickly asked for my phone number, said she would call back to re-​schedule, then hung up. I tried calling back to find out why she hung up, but the call went to voice mail.
I called Living Social, because I was so livid at the audacity of this company. Fortunately, they were decent enough to refund me my money. But I don’t feel like Living Social should have to pay for a business’ shortcomings. Ken’s On the Spot is both faceless and shameless! Ken’s has SCAM written all over it.
Hope no one else gets suckered into buying one of these so-​called deals. Be sure to read Unilocal reviews of the services you are buying before purchasing them from Groupon and Living Social. Buyer beware!

So after reading all the coupon reviews my expectations weren’t too high. I made my calls about a week apart, both times got a voicemail box full message. I guess what got through was going to their website and submitting my request. Got my call back maybe a week or so later. Because i wasn’t expecting a response I had actually already vacuumed the inside of my car and gotten it «washed» at the dealership. Such a crappy wash any five year old with a hose could have done a comparable job… SO, was definitely glad to have gotten a call back.
I think my detailer was named Jason? I feel horrible that I forgot his name, but he was awesome. Personable and did a great job on my car. I know, because I’d look through my window periodically. Yes, I’m a creeper that way.
He got to my place right on time, actually I think he might have arrived a couple of minutes early. Said the detail should take about an hour to an hour and a half. Was done in about an hour and twenty minutes. I was very satisfied with the job, I especially love the fact that the inside of my windows don’t have that yucky film anymore =D. One thing he didn’t touch however were my cup-​holders – which I guess might be because I had filled the bottom with marbles, but it did have dried up coffee in it… Other then that, AWESOME! Would definitely consider calling up… Jason…actually the more I say that name the more I don’t think that was his name… dangiiiiit. I think he said that he was independently contracted too?
Bottom line, if you get «Jason» he’s great =)

I bought 2 groupon coupons and called them the next day to book an appointment. No one ever called me back. (This was back in November) I called on Wednesday to make an appointment. Did not receive a call Thursday, so I called again at 5pm to leave a message expressing my frustration and they finally called me back. The operator seemed a bit ‘odd’ but she did manage to book an appointment however so far I am completely not impressed. 1) She booked the wrong date. 2) They keep adding charges and nothing is really ‘reasonable’ so in the end I think they are going to charge me more than what my normal detailer would have charged.
let’s hope the service is better than the over all experience. I’ll update after the detailer comes out.
I also like that

Yes, someone finally showed up a week after the originally scheduled appointment.
The «detail» isn’t really a detail, it’s just an exterior wax and a pretty standard interior cleaning. The «upgrades» were floor mat cleaning.
I pointed out that lots of swirl marks were left on the car. Also wax residue on some of the windows and seals. Hank promised to arrange for a polish or some other service to make up for things. Needless to say, I haven’t heard back yet.
Unfortunately, I have to stick by my original rating of ONE star — this is actually up from NEGATIVE stars, if that had been possible to do.
Any full service car wash would likely provide the same or better service for the same or lower price.

TERRIBLE
As most reviewers said, they did not call back, did not show, etc, etc.
Had to get money back from Groupon. AVOID.

AVOID!!!
Our experience with this company was horrible.
They called me a couple days before my appointment to ask if they could push back the appt time from 7am to noon (noon — 1pm window). I agreed because I had already been waiting almost a month for the appointment and I didn’t want to reschedule and wait. Because of the later appt time I had to take off work for a couple hours (if they would have kept the 7am appt time I wouldn’t have to take off work).
On the day of the appt, their «detailer» called me at 1:15pm saying he was running late. He waited until 15 minutes after the 1 hour window to call me he was running late. That is unacceptable. He knew he was running late at noon and should have called me at noon (or 12:30pm at the latest). The detailer said he would now be there at 3:15pm. I said ok. I now had to take the remainder of the afternoon off work. Money out of my pocket.
The detailer finally showed up at 430pm. Again, unacceptable. He never called to say he was running late again. I had to call the office to see where he was since he wouldn’t answer his phone. At 435pm with the sun setting and it getting cold, the detailer started to «detail» my car. Needless to say, the detailer did a poor, rush job before the sun went down and missed cleaning various spots. To add further insult, I had to tip the detailer. What a joke.
The company’s service and lack of professionalism is appalling.
My email went unanswered.
AVOID!

I purchased the $ 40 Groupon which they said retailed foe $ 125(according to their ad). After holding onto it for a few months I called in to make an appointment, it took very little time and the receptionist was very nice. She set it for the next Monday at 11am at my job and asked that I give the guy up til noon to arrive. Ok, that’s fine. Monday I received a call at 12:15 from the guy detailing my car saying he was «going to be late» (well no, duh. You’re already late buddy) his last job went overtime but he was almost at my office and would only be half an hour late. «Ok, so about 12:30?» I asked, thinking he would only be half an hour later than his scheduled latest arrival and was almost here. But he said no, he would be there for 12:45pm. Alright, I then asked him how long it would take him to detail the car and he said an hour and a half. This was fine, because I had a 4pm appointment and therefore had to leave at 3:30pm and he would have almost 3 hours to finish. An hour later he showed up (1:20pm). He looked at my car and said again it would only take him an hour and a half.
Now I thought I cleaned everything out of my car already but realized I forgot this little storage bin I have (it’s kinda tucked away). I grabbed a few of the things (old fast food receipts a mini plastic pacifier from my cousins baby shower & other junk that tends to accumulate) and asked if he had a trash can I could throw them in and he said, «Just throw your trash on the floor I’ll get it». I said ok and went to grab the stuff that I needed to keep. But he said, «throw on the floor», when I told him this stuff was important he told me to leave it in the storage area, it was fine there. I thanked him and went back to work.
At 3:30pm (2 hours and 10 minutes later… remember it would take an 1 ½ hours) I left work and he was still working on my car. When I asked him how much longer he said about 20 more minutes, but said the interior was done. I sat in the front seat for a second & put my purse in the passenger seat (all looked good), grabbed my cell phone & called my 4pm to tell him I was going to be late. I did walk away so I wouldn’t be in the detailers way. During the conversation he asked me how much I paid to get my car detailed. I told him it was a Groupon, & I couldn’t remember the actual price but I think it was $ 115. He asked if I could ask the detailer how much it cost and he said $ 75. I was a little confused and said, I thought the Groupon said more than that, and even asked again «for this job». He said yes, $ 75 for this.
When he finished (25 minutes later) I ran to my car, (still gave him a 15% tip based on $ 115 price even though I was frustrated. But I guess I felt nice) and rushed to my appointment (after all the front looked great, the wash was great, the tires looked half *ss, but not enough to throw a fit… especially when running late for an appointment).
Later that night I was a little upset when I realized the guy threw away all of the important information in my storage unit and saved all the trash he told me to throw on the floor (although he stacked them very neatly in my back seat). Even more perturbed when I went to put something in my backseat and realized there were crumbs all over the floor behind the driver. And totally P*SSED when I realized that one of the things in the storage that he through away was my $ 70 parking permit which I now have to re-​buy. So this $ 75 detail (that was over inflated to $ 125) cost me $ 110 and was sub par at best.

I did write to «Ken’s on the Spot Mobile Detail» to express my disappointment, and by the following business day I recieved a quick phone call reply from Hank, their op’s manager, to go over my concerns on the service performed.
After a 5 min conversation about the job performed, he expressed his sentiment on making things right, and regret that the job was not performed correctly the first time out.
This morning a new worker came out, inspected the vehicle, and also agreed certain things hadn’t been performed at the level they were expecting as to reflect the overall performance of their business.
Joe (the cleanup man) did a fantastic job re-​doing the work of the previous guy, and we are now very happy with the detail we received, and happy with the fact that Hank took real concern about makings thing right, and having things done at a satisfactory level of quality. I very much appreciate the effort. Thus I change my rating/​review based on these factors.

BOTTOM LINE FIRST: There are GOOD people at Ken’s On the Spot that do good work. As far as «you get what you pay for» (Groupon/​LivingSocial coupons) — you will need to be thorough and persistent to make sure you’re happy with the services.
My experience with them was only problematic on a marketing level. Basically, I bought a LivingSocial $ 44 mobile detailing — a campaign that they admitted (and I thoroughly explained) to be poorly presented. My interest was more in interior detailing, less the exterior — however, what I received was a clean exterior and a simply vacuumed interior.
When they sold this package, there was no explicit detail as to what they would do for the interior or exterior. Information on the website was not helpful, nobody confirmed anything over the phone and the guys that were dispatched only do the work they are told to do (which I didn’t think to re-​confirm with them). The package was presented as $ 125 value for $ 44 — in fact, it was more of a $ 44 value for $ 44. Not bad. But not a deal. (If you would like intricate detail on how they mis-​marketed and mis-​valued the package, feel free to contact, but I’ll spare the details here).
HERE’S THE GOOD PART: after calling their dispatch man, Hank, and discussing the issue, they did send out the team about a week later to do the interior. The guys did the work to meet my expectations — it is doubtful that you will be given any comp interior on future purchases, as they are working to set the right expectations from here on out. But that’s what they did for me, which I think was fair.
*While apologetic and good-​faith operators, there is quite a bit of hassle communicating with this company. Additionally, they tend to be running behind schedule and/​or seem to struggle finding locations. BUT if your car is stationary and you don’t care when they come, they will be there. They are overwhelmed right now, but sound to be adjusting to their increased volume. Consider me a guinnea pig — perhaps things are in improvement.
PROS: quality of the work, attitude of the people, «convenience» if you have somewhere that both they and your car can hang out for a while (i.e. office buildings and
CONS: scheduling is somewhat difficult but should be week-​of the call, personnel can be a little bit casual
If you’re like me, you skipped this post for being too long. Thanks for hanging in — hope it was helpful.

I should have read Unilocal reviews before I bought my Groupon car detail «deal». I had the same experience as many of the other reviewers; left several messages and had numerous conversations before I got an actual appointment. Finally scheduler told me the detail would take 2 hrs, which I expected. Two detailers showed up at my house and 45 minutes later they are finished. Though my car is old I’ve had it detailed a few times since I’ve had it and I know what a real detail looks like. The service and work I received was the same as I would have gotten from a regular car wash. I had to point out the scum and grease spots still on the rims, water drips, and soil on the interior doors to the service people.
There is no way the work I received was valued at $ 125! I did NOT receive any deal and I’m super disappointed with what was advertised and the actual work that was done.

Ditto giving negative reviews if I could. My first review but I was compelled to given my experience.
The problem is not as much that the service was adequate but that people think are getting a deal through online discounts. You are NOT getting a $ 140 deal discounted to $ 40 or $ 44 dollars. You are paying full price and shown an inflated made up cost.
Back to the service; it’s adequate. Nothing special. Any car wash will do the same for the same or even less cost. If you live in south OC you have lots of choices. I won’t even mention other places lest anyone think i’m shilling
Lesson learned — I got exactly what I paid for but sure as hell not even remotely close to $ 140 discounted down. NOT A DEAL.

i would give this place negative stars… the guy seemed super shady on the phone. i think his name is quinn
i saw a livingsocial coupon… and called to inquire what they would cover… based on the description. it sounded like an expensive car wash… i’ve gotten my previous car detailed before. and there was just one price and one request… detail my car… if you look on their website. there’s a ton of different categories and prices… none of them matched what the guy said
he kept telling me that they could add on and do whatever i wanted… but i needed to know how much this was going to cost me… i called back later to ask if someone could come out and do an estimate on my car… and he was super rude to me… i pretended to be a NEW caller, and that i had no idea about the online deal… he said it would cost $ 25 for an estimate, i asked if they would apply that to the job… he totally gave me attitude and was like.“are you going to get it or not?”…he continued being rude to me… and then when he realized that i had no idea about the online deal (still pretending)…he apologized for being rude to me… said he would do the estimate for free… and that if i like quote they could work on my car right away… and that they would do a great job and that i would be happy
i mentioned my friend had warned me about bad detailing jobs that could leave swirl marks… he answered «would that make you happy?» i replied no… and that was his response to the high quality work they do…
i asked how many guys they have working on cars… he copped an attitude and said why does that matter? i don’t see how it’s relevant… i told him i was curious to see if they have a lot of guys working on cars and they have a lot of business… or a few guys and a lot of business. which means it make take some time to get to my car… needless to say… my question was never answered… but he said they would be able to fit my car in RIGHT away
i also played dumb and asked about the online deal he was talking about… he wouldn’t reveal ANY information to me… he’s like…“oh.it’so one of those groupon things”…i asked what a groupon was… he’s like «i don’t know… like an online social network thing»…oh ok… so what kind of deal is it? like what’s the promotion? and then he changed the subject… wtf?
he scheduled an appointment to come out on friday to do an estimate… no show… reschedule for monday… no show no call… and then i got a voicemail on tuesday…
i basically was trying to see if this was going to just be an expensive car wash or a REAL detail job…
after seeing the last two reviews… SO GLAD i didn’t buy the livingsocial coupon

My hats off to Ken and Jeff! They did an amazing job on both my cars. Good pricing and great service. If you want your car detailed this is the place.
Thanks Again,
JJ

Ken does a terrific job detailing vehicles. He produces high quality services at very competitive rates. Ken is personable, reliable and trustworthy. He has worked on my three cars and I have referred so many people to his company.
You will want your car to be worked on and brought back to life by Ken’s On The Spot Mobile Detail!