Kohl’s

Cute clothes, way too expensive and the employees are just total jerks who don’t want to help, they just want to tell you you’re wrong and they are right.

This review is solely on my experience I had today at the store. I do not recall the cashiers name but I was there around 7pm and she had dyed short red hair, with super light blonde highlights.
I went to check out with 2 items using my mother’s kohl’s card. She asked me my age, which I am over 18, and she told me I could not use my mom’s card since I was legally an adult and I needed to sign up for my own credit card. I urged her I was not interested in getting a credit card AT ALL and I said I would just pay with my own card and not use the coupon. (when I get nervous I tend to freeze up) she urged me that I should open an account start setting up my credit– we’d get double the discounts blah blah. She asked for my ID which I stated I did not have in my wallet (honestly.)She continued by saying oh no worries we’ll figure it out. I started to answer her questions hesitantly and she asked me to enter my social security number by turning her very large computer screen outward. I asked if there was a more private way to enter my SSN and she said no that was the only way. When I am uncomfortable you can DEFINITELY tell. I started sweating, my face was getting red, I wouldn’t make eye contact. She still proceeded to ask me personal questions and urge my signing up for a card and telling me how great it was for me to do. She asked me what my income was– including my mother– to which I said I wasn’t sure so she asked what I did as a job or my mother did. She said you know what never mind we’ll just do 42k. At this point I was SO uncomfortable and I was nervous my SSN was so openly exposed. If they don’t give out extra commission for setting up cc accounts I would be amazed. She even tried to target the hispanic family in front of me– starting by asking if they even HAD a social security number.
Needless to say I finally was able to get a word in to tell her just stop everything, I didn’t want any of the items I was going to purchase. I understand wanting customers to set up reward accounts for revenue but to make a young adult so uncomfortable for such a stupid reason is ridiculous. I’ll take the extra 10 minutes to drive to the other Kohl’s location near my home.

If you decide to shop at Kohls often, you want to have their Kohls credit card as you get tons of deals and savings. Kohls seems to overprice things but it’s justified if you are a member who receives their coupons in the mail. And who doesn’t like coupons?!
I went to this location and they had a smaller selection of active women’s wear than what I’m used to, but nothing to complain about. The clothing sections were very well-​organized when I went there but I guess that’s a hit or miss as other reviews state otherwise.
I like that Kohls has a «buy online, pick up in store» option. I’m very thankful that Mary the manager was able to help me win a hiccup I encountered in my order. She was so incredibly professional, kind, and accommodating. Mary is what makes this location of Kohls get a gleaming 5 star– outstanding customer service!

I went to kohl’s on ⁰³⁄₃₀ as I was checking out I asked the cashier if there were any coupons out. She said No not until ⁰³⁄₃₁. I did use my kohl’s cash towards my purchase she ripped off 15% off coupon of the kohl’s cash told me to return tomorrow ⁰³⁄₃₁ or on dates on coupon, go focus yoked service and they will apply the 15%. She even mentioned the amount I would get back around $ 15. I showed up today went to customer service and associate was very rude. Told me coupon says ⁰³⁄₃₁ and I made my purchase ⁰³⁄₃₀ how could I use it. I explained that I was told this by employee, she looked at Me like I was dumb and again said that is not how it works. She asked 2^nd cashier who said No. She turns to me hands me back my receipt & coupon and told me I clearly misunderstood the original cashier. I told her No misunderstanding she said yes it had to be but she would call her manager. I was so furious I told her forgot and left. I met my son in shoe dept then went to cashier, she rang me up and heard me talking to my son. I was venting cause I was so mad. Jennifer was cashier, she called her manager, then walked me to another register where Patricia gave me difference. They apologized over and over. I do appreciate Jennifer doing everything she could to make me happy. Customer service needs some training on how to treat customers. If I was given wrong info she should have apologized offered to refund my entire transaction then rering with coupon or apologize and explain she can’t do it but she will get manager to see what they can do. Not try to make me look like an idiot. I only refused her having manager come up due to how furious I was. I truly thought I would make a scene. Customer service treat the customer with respect!!!

This has to be one of the worst Kohl’s locations in Orange County. Merchandise is rarely where it is supposed to be, and is often just thrown into place. It’s almost as if the people working at this store do not care or take pride in their store. The racks and shelves may be full, but more often than not, the merchandise was stuffed there by an uncaring employee who didn’t even bother to check if that is where it belongs, and when you mention it to a salesperson (if you can find one) or a manager, they turn around and put the blame on other customers putting product back instead of leaving it in the fitting rooms. The Ladera Ranch and RSM stores are the better locations to shop at in South County.

This location is always well organized, well stocked, and the staff are all super nice and helpful. Highly recommend compared to a number of other Kohl’s locations. So glad that I live nearby.

So slow… The people working here are very nice but the cashiers at walmart are quicker. Bad outdated clothing. Only good for tanks, sweats, bras, socks and sweaters. And homegoods! They have great stuff to decorate your kitchen/​bathroom.

All I needed were 3 gift cards… Line for registers were so long (around the corner) I asked customer service if I could purchase them there since they had Gift cards next to their register, and the lady said no because it was considered a purchase. I’ve worked in retail before and honestly this was horrible customer service a gift card purchase takes a few minutes as opposed to purchasing actual items. Decided to walk out instead of waiting, just reminded me of why I never shop here

Kohls grossly over prices all their merchandise and jewelry to show customers they can get big savings during sales. The only way to shop at Kohls is either clearance items with 30% off coupons with Kolhs cash and starting a new charge account
70 percent off for clearance
10 dollars Kolhs cash
15 percent off for opening a new account
30 percent off with mailer coupon
Now there is your big deal
100.00 item
70% clearance…30.00
30% mailer coupon…21.00
15% off for opening a new charge account…17.85
10.00 or more for Kolhs cash …7.85
Total charge for item. 7.85.
But in this case the hundred dollar item in most stores is usually about $ 65 so consider the overpricing to begin with
Why can’t you get the savings like those who shop with grocery coupons?
But in the last year Kolhs has been sued through class-​action to reduce their gimmicks on sales. Through Nike and other vendors they no longer except 30% coupons
Kohls will go by the wayside such as Mervyns department store but in the meantime take advantage of all their coupons and discounts because they do overprice everything in the store

This is a decent location. the staff is friendly and has always helped me when I can’t find something. They have a great selection on clearance and sales items also! Only bad part is the lines sometimes can be so long and they only have one or two cashiers, other then that I love coming to this location

. Kohls cleared up my fraud case. Thx Kohls… finally

Great store. The staff are friendly, especially the associate named Roberto. He is friendly and extremely knowledgeable about their discounts and credit policies. My mother and I have both opened charge accounts because of his customer service. Great store to shop at!

Needed to get a few things so I quickly grabbed them only to find myself in a long line waiting to check out. I was shocked and amazed to only see 2 cashiers working and the rest of the employees just wondering around. HELLO — it’s the holidays, people are shopping… staff up!

Overall, I had an OK experience at Kohls today.
What I love about this store in particular starts in the parking lot. They have a free charging station so I get to charge my electric car while shopping! They only have one station that was taken when I got there, so I had to wait for the car to leave before I could use it. It would be great if they can add another station.
My next experience was at the returns which was anything but hassle-​free. The customer service lady, Charlene, gave my mom such a hard time for returning three items without a receipt. She accused her of doing this often in front of me and other customers which was so rude!!! I will be reporting her to management.
Overall, the store is clean (including the fitting rooms) and they have lots of items on sale and clearance. I’m a MVP Kohl’s customer and I shop here a lot and get lots of coupons in the mail. The checkout lanes were long today. They only had 2 cashiers on a Saturday and a dozen people waiting in line.

Kohls is a great department store. They have a lot of coupons circulating all the time through the mail and online. I pretty much use coupons or kohls cash every time I shop here and get about 20 percent off every time. More classy than JC Penney, not as ritzy as Macys or Nordstorm… my kind of place! I have bought work clothes, party dresses, shoes, home décor, bedding, and kitchen cookware here. Good quality items! They have some high end brands as well as not as expensive brands, there is something for everyone. The store is super organized and they have convienent hours too.

Love this store. most everyone is helpful. always hassle free. store is super clean and organized. returns are super easy.

One of the best Kohl’s stores in the area. Blows the Irvine/​Trabuco store out of the water.
Clean, well-​stocked, many sizes/​colors available.
Workers are always available in case you need help.
Can’t beat some of the sales, and the clearance racks can have some great finds on them!

This recent experience blew me away…
Saturday — this last Saturday — I ordered four pairs of men’s pants in colors not stocked in the Heather Ridge store. THIS MORNING, at around 9:00 AM, I heard a noise at my front door. Amazingly, a box containing all four pairs was sitting there. I did not request expedited delivery!
Think about that. I ordered on a Saturday morning and received the merchandise at 9:00 AM Monday. Wow!

I’m not usually a fan of Kohl’s but my mom is. Having said that, I do admit to just applying for their credit card. They have Design Nation collaborations with exciting designers, the latest from Catherine Malandrino. The line is inspired by Paris which is fine in my book. Another great thing is that with the launch of the line, the items go on an automatic 25% off sale and there was a coupon out that allowed you to stack 30% off on top of the sale price. Combined with free shipping, it was a win-​win. I ordered a bunch of items online on a Friday and received them all the following Monday. Once in my hands, I quickly went through and tried on the items. Luckily, I was able to return any unwanted items in the store. The returns process was very simple. I was in and out. I love the convenience of online shopping but it’s nice to know that the store isn’t very far away either. I did notice that the store I went to did not carry all of the items from the collection which is also a reason why I ordered from the website. They do have kiosks in the store that will allow you to order items with free shipping which is great if there’s something that they don’t have in stock that you must have. Outstanding service for the price.

We came here late at night after going to different stores to get a bed spread. They have late night sales and the stores are very clean, even at 9:30pm.
During check out, I was able to find a 15% off coupon using my cell phone and they accepted it right then and there.

«Save an extra fifteen, twenty, even thrity percent!»
Don’t ch’ya just love those endless coupons you get in the mail?! (Honestly, I find them a bit annyoing… ‘Until I need one. Then, you’ll find me rummaging through my studio wastebasket looking for it… ‘True story.
‘And if the coupon is not at least 20% off, forget it… 8/​
I’m more of a utilitarian shopper, «purchase as needed,» versus the «what’s the trend of the month» club.
Overall, clean and relatively organized. However, there have been a few instances when trying to find a team member for assistance was a bit of a challenge.
A few months ago I purchased a pair of shoes and less than a month later, one of the shoelace eyelets broke… Yeh, weird. 8/​I returned the shoes, swapped them out for another pair, done deal. Simple, no-​hassle and just the way I like it! 8)
I never thought as myself as a Kohl’s fan but so far, so good.
— Aloha!
Food: n/​a
Ambiance: 3
Service: 4
Value: 4

Kohl’s stores are an american department store chain that carries many nationally recognized brand-​name merchandise, exclusive labels and private-​branded goods all at a lower price than the traditional mid-​range to upscale department stores like Nordstrom or Macy’s. They carry a variety of goods such as apparel, shoes and accessories for women, men and children, home products such as small electronics, kitchen electrics, electric shavers, toothbrushes, vacuums and rugs as well as bedding, luggage, artwork and toys.
They are a very clean, spacious, well-​organized store that constantly has a sale or two running along with great coupon mailers and an on-​going deal where you receive $ 10.00 in Kohl’s cash rewards for every $ 50.00 spent in the store (or online). Definitely a great incentive and motivator to keep the customers coming back.
I mainly shop at the branch in Rancho Santa Margarita, so I sometimes get a little lost in this store with a different layout, but I have made a few purchases here including some of their great women’s jewelry accessories for my women friends. Some of their regular prices can be a little pricey, but you can get a great deal with many of their sale items.

Okay, so I’ve never been a big fan of Kohl’s in the past. Could walk around the store for hours and walk out empty handed. But, I had a gift card and a $ 10.00 off coupon in the mail so I thought, why not?
I went in with my husband and found some Christmas décor, a sweater and some jewelry. The sweater was Elle brand and was already 50% off so I was pretty pleased with my purchase. I wore the sweater a few weeks later to take family Christmas photos, washed it and when I went to put it on a second time I was horrified to realize that it ripped several times along the bottom seam. It was obviously a poorly made item. I knew I had thrown the receipt away and certainly didn’t have the tags but I wanted to share my experience with customer service at Kohl’s just in case there was something they could do for me.
I received some of the best customer service I’ve ever experienced in this store. The clerk was very kind, went out of her way to help AND even scanned an additional coupon when I purchased a different sweater so I ended up getting $ 5.00 cash back. She sincerely apologized for the rip and I was on my way. Because of this experience Kohl’s has quickly moved up my list of favorite places to shop.

I find their prices to NOT be great, especially considering quality of the clothing is not good. This also applies to shoes. In fact, I think Kohl’s makes you think you are getting a great deal with their sales, but not really! It’s over-​priced junk for the most part. Macy’s is far better quality.
The pathways thru the various clothing racks are tiny and you practically knock over items. Every single time I go to the sale/​clearance items, there is nada in its proper place. This includes if you get there at first opening. The employees are either stupid or can’t be bothered to put things in size 8, size 10, etc. So you really have to «hunt» thru stuff, piece by piece, to see if something you like is the correct size.
This location is also difficult to find and only 1 entrance to get in and out.

In my two years of Unilocaling, I’m honestly surprised I’ve never written a review of this Kohl’s.
I like this place. Sadly, it’s one of my few guilty pleasures. I can find so many things I like here; you just have to be willing to spend a good 1 – 2 hours shopping. Seriously.
Breakdown:
*Women Petite Section — good for us shorties. I buy pants and shorts here for the most part. Usually their tops are way ugly and geared towards women aged 50+, so avoid that. Just a friendly FYI: sizes 8+ in pants is hard to find here since that’s what most women wear it seem… I have to look awhile to find my average size.
*Junior Section — despite the fact that I’m 26 and far from being a teenager, I buy 98% of my tops in the Junior Section. They’re cute and trendy, but most are classy enough that I can pass wearing them in my casual work environment. Sizes L and XL can fit all of us non stick figures.
*Shoes — decent selection at good costs.
*Housewear — decent for the price you pay.
*Sales — AMAZING!!! I always save at least 10% every time I go in.
That’s all. Happy shopping!

Here’s the deal… I’m a guy. And stereotypically, we guys usually know what we need before we even get out of the recliner. And BTW, as guys, we substitute «need» for «want» when it’s shopping for clothes, as to us, it’s about the same thing anyway. Men only «want» stuff like… well, new footpegs for the Harley, updated speakers for our entertainment center, the latest version Iphone or Ipad, etc.
Also, if you didn’t know, when shopping for shoes, here in the US men hold the fastest land-​speed record for entering, buying and leaving the stores. Did you know that? The only time we’re slowed down is if our wife’s, girl friend or significant others help us pick! I actually think there’s a 10 minute «handicap», like in golf, if you have to shop with your «person who has better taste than you», and you’re working on that speed record?
So why do I like Kohl’s? This store in Laguna Niguel is hardly ever busy when I get there. The men’s department is totally close to the entrance. Every thing I need usually fits first time on. The fitting area is devoid of store personnel bothering me with stupid questions… like… «What’s that lump under your old sweatshirt?»… or … «Are you planning on buying anything, or do you just enjoy dressing up in skirts and high heels?»
Anyway, the point is… it’s easy to try stuff on, make sure the pants don’t ride up my «kazoo», and use big mirrors they have that confirm that I look better in these new duds than the 20 year old shirt, pants and really comfortable shoes I walked in with. And my «walk-​in» wear will never get thrown out, ’cause they’re so damn comfortable. And since when did plaid pants and wide lapel disco-​shirts go out of style?
Oh… I got a Kohl’s credit card last year and saved nearly a «Gazillion Dollars $$$‘s» with all the discounts for the first time use of the card, and the continual discount specials they heaped on me via Email and Snail-​mail. I really like Kohl’s.
Signed, Al, who speaks for a large number of other guys who just like to «get in and get out» when it comes to shopping!