Maaco Collision Repair & Auto Painting

I had my car at this Maaco recently & thought everything went well. Now I’ve found out that not only did they tell me they ordered factory parts & didnt (the price difference was huge) but, many of the repairs I was told they did were still broken under my hood! :(my car was there almost a month, cost several thousand & wasn’t fixed properly at all. Very nice employees but something was wrong there.

I was a little uneasy getting my car painted a different color but Wally and Troy made sure it came out perfect! I came in for an estimate that was just a little higher then I wanted to spend. Afterward I told them how much I wanted to spend and they agreed to do the same job for that price with no hassle! I was blown away by the generosity! Thank you Maaco! You will always have my business!

Worst Customer Service I’ve received in my lifetime! Maaco painted my 2003 Mitsubishi Galant in January and paint started flaking off my rear bumper in July. Now it is flaking off the front bumper in October. The paint flakes off around the license plate when you go through the car wash! Wally, my Salesman, said I should have bought the $ 1000 paint job instead of the $ 500 paint job to avoid this bumper paint peeling. When I tried to get the bumpers repainted under the 2yr warranty which I paid for, Wally said he would need to talk to his manager. The office manager, Troy Donahue, turned his back on me in the office and didn’t even recognize my presence! Wally wrote down my phone number and then said I would have to talk to his «other manager». He said the «other manager», Jesus Padua, would call me the same day. I waited a week for the phone call and received no call! A week later, I called Wally back, and his office manager Troy Donahue answered the phone. He took down my cell number and said he would give my phone number to Wally. I waited 3 days for Wally’s call. No call! Non-​existent Customer Service along with a poor quality, peeling Maaco paint job is a recipe for an upset customer and a Better Business Bureau Complaint!

I only gave it a one star, because I don’t think zero stars are available.
I guess I got what I paid for. They gave the special of the month, and I expected it to be a decent quality paint job. It was mediocre at best. They were anxious to begin and said it would be done in three to four days. TWO Weeks! Plus they were supposed to replace a missing trim piece. NOT done. They said they would order it. NOT done. So I ordered one, and it arrived in three days, and took it in for painting. They said a few days. Excuses, excuses, excuses, and two weeks later I went in to pick up the piece… It’s missing!
They’ll order a replacement. Three weeks later, it finally arrived… All the way from the Volvo dealer in Orange. They asked if I wanted it painted… I laughed and said, «no you might lose it again. I’ll paint it myself».
Do yourself a favor, and run, don’t walk, away. They are unreliable, and they just don’t care about customer service.
If you do decide to go there, ask for «Dumb and Dumber»

Horrible! DO NOT USE THIS PLACE! Car has swirl marks EVERYWHERE. Old paint is showing through in some areas. Car was not ready when promised TWICE! When asked why it looked so bad their response was «we did the best we could with what you asked us to do.» So I guess a crappy job is what they are okay with when running their ‘business.‘
Wally is a great person but the quality of work is awful. If I hadn’t wasted my money there I would have taken it somewhere else to have the problems they created fixed. Lesson learned. Cheap isn’t always best. You get what you pay for. Too bad people don’t value the work they do or advertise.
Troy does not do what he promises to deliver. Inside the car was filthy! When a problem is pointed out to Troy he becomes a D#@K!

This is a great place to get a crappy paint job. Please take into account I paid under $ 1000. They should just tell you up front «We will paint your tail pipe, your tires, your inside fender wells, your new coil over shocks, and you windshield squirters shut at no extra charge». They sanded one of my headlights. The prep work (if any) was done with my side windows down because it looked like someone cleaned a fireplace and dumped it inside my car. They then tried to clean my interior with some kind of chemical on a rag and left a melted swipe across my instrument cluster in my dash. When they painted my car there must of been a wind storm because there is pieces of dirt everywhere under the paint on the hood and roof. After multiple inteior cleaning, I can still smell that rancid chemical smell inside my car. The ONLY pros on this review is the color match was good and I spent around $ 700 bucks.

Second time we’ve had our car painted at this location. Both times car was not ready when promised. First time we had an issue with peeling paint, and they begrudgingly touched it up.
This last time the paint started peeling off the bumper, and they would not honor their warranty because they said someone ran into the car and the bump made the paint peel. However, as far as we know no one ran into the car (we can’t see any change in the bumper), nor did we back into anything. To add insult to injury, they wouldn’t even give us a small jar of paint so we could touch it up ourselves. You get what you pay for.

These guys painted my car last week. I have an ’04 Honda Accord that had the defective clear coat that was peeling all over the place. My car looked like crap because of it. My neighbor got his car repainted at Maaco in Laguna Niguel and it turned out really well, so I went in and got an estimate from Wally. Including a dent repair, I was beyond happy with the estimate. But I am even more pleased with the end result. They did a phenomenal job. My car looks new again. Wally and Troy are really good guys and I would definitely recommend them. Maaco’s are independently operated so you aren’t necessarily going to have a great experience at all of them. I’m confident that you will have a great experience at this Laguna Niguel location.

Not super impressed. Wally is a nice guy, they have good people working there, and you’ll get a good deal. What bothered me was that we settled on replacing the quarter panel, but instead they used bondo. No call to discuss change order or anything. Panel looks okay I guess but you can still clearly tell it was a repair. Should have called to discuss change order and gotten green light from me beforehand.

Great experience here. Wally and Troy were awesome to deal with. Took my 1969 Chevy nova there and had some body work and paint done. Very cool guys knew there stuff and helped me out. Great price for the quality. They made sure I was happy with every step of the process. Will definitely come back

Very pleased with their work and service. Delivered what they said they would at a reasonable price.

They did a fantastic job on my 2001 Toyota! It looks like new again. They went to the trouble of calling Toyota to color match the original paint.
Toyota’s a kind of known for the clear coat oxidizing, which was happening to my vehicle. (Heck it was only 13 years old and parked out in the sun all the time.)
After the paint work was done I brought my truck back for detailing and waxing about a month later. They brought in Luis Fraire as a detailer.
He did a great job. It looks great. Thank you!

I was absolutely amazed at the professional paint job these guys did on my sons 1998 Toyota 4Runner. It looks like New. I gotta say I was real worried about what type of work they would do on his car. But it turned out so well. I was really impressed. It was the BEST! And what a great price. Mr. Guzman promised me we would like their work and he was more than right. Excellent Value. I liked the work so much I brought in my EZ Go golf cart the next week and had them paint it also.

I went to many full paint shops, none were as professional as Laguna Niguel’s staff. Ken Richards was great. He treats the car like they were his own. He can appreciate older cars and you will see many older cars at their location getting fresh paint. This is the place to go if you are restoring a vehicle and want a full paint job done.