Caliber Collision

Jesse was my service provider, he is the man! Our car was stolen and damaged, Jesse ensured that our car came back to us, just the same as when we drove it off the lot when we first purchased it! I would recommend Caliber Collision to anyone looking for great work, great customer service, and quick work on their car! Thank you Jesse!

Jesse amezcua was my service provider, not only was he quick and efficient but he was very understanding and extremely knowledgeable. I had been in an accident where someone had reversed into my car which resulted into a a huge ding into my door and driver wheele which made my car have a huge scratching noise when I would open the door; without even opening my door, he diagnosed my car swiftly and told me how he was going to fix it!
The front desk was really sweet as well! Grateful for my referral to calliber. I would definitely refer them to friends or family! Thank you all

As a woman walking into an auto-​body shop that my insurance had suggested, needless to say I was very very nervous. That quickly went away. I was so impressed with the service from the moment I walked in and was treated by the receptionist, until the moment I left with my car. I would HIGHLY recommend!

My first contact w/​Caliber Collision was Trina. She was very professional on the phone & immediately put me @ ease. Then I met Jesse who helped w/​my car, & he was very accommodating. Within 3 days I picked up my car & it looked like new, also very clean.,. Jesse also helped me with buffing a couple of spots off of the right side of my car. Everyone was more than helpful & Caliber Collision will be my «go to» place for my car from now on. Thank You, Caliber Collision. Jan Milliard

I had to have some body work done on my Honda Odyessey van. I have to say that my experience was great. I dealt with Brie who was the estimator. She was very professional. She promised my vehicle would be done as soon as possible and it was. I had my van back in 3 days instead of the estimated 5 days. An added plus was that my van was delivered to me at my home. I would recommend Caliber Collision Laguna Niguel very highly.

Bree is THE BEST… she actually brought me to tears (and I am not one to cry) over how kind she was with my teenage son after a tough situation with his friend’s car. I cannot say enough about her! Fair minded and understanding… something rare in this business.

The only place I will take my car. Received updates daily as to the status of my car. Car was ready within the time frame given. They offered me a free car service if I needed it to collect my car. All round great experience.

If i could give this place negative stars, i would. i was scheduled to pick up my car friday and they told me it would be ready the next day on saturday. after numerous amounts of phone calls throughout the morning and day they never picked up the phone. not even once. im extremely upset over this because the rental car i had was awful and i just wanted my car back. it was extremely upsetting to deal with this because when i went to go to the shop to see if anyone was actually there no one was after being told that someone would be in shop ready to help.

Justin Frost is an incredible manager who goes far above and beyond anyone’s expectations as a customer. My husband’s family has used Caliber Collision for years, and I was initially very skeptical, as I had my own auto body shops that I had used in the past… however, Justin took care of my car like it was his own baby, and he is always so attentive to detail and considerate of any questions or concerns that I may have. Justin has won me over to the Caliber Collision fan club, and I will always take my cars to him for any auto body repairs.
Today, he saved me $ 400 by helping pop in a parking sensor in my bumper that my dealership wanted to blindly charge me to replace — without even checking to see if it just needed to be clipped back in!
My husband and I are huge fans of Justin and his team at Caliber Collision. We have followed him from San Juan Capistrano to Laguna Niguel — he is worth the extra drive!

Absolutely awesome! Caliber Laguna Niguel is my shop of choice! I have been there twice in the last few months for different reasons. The whole process was easy thanks to the team over there! Cassandra and Mallory were able to get my appointment and paperwork taken care of quickly and efficiently. The first time I worked with Jesse and he made sure to call me and keep me updated throughout the process. This time Gilbert helped me and he has been quick to call me and give me updates. I have even had Justin the location manager call me to see how everything was going. The location guarantees their work for the whole time you have your car and they did an amazing job on fixing my car! Thanks everyone!

This business is one of the best run that I have been in lately. From the moment I first entered I was dealt with immediatelyby the secretary given a reasonable quote for my repairs by Gilbert, scheduled quickly, and received my car a day earlier than I expected. Gilbert also answered both of my phone calls immediately. Everyone new their job and carried it out efficiently. My car looked like new when it was finished. It is great to see people who obviously pride themselves on a job well done.

Within one month I was hit twice and landed in the hands of this amazing place. I can’t begin to say how incredible the staff treated me. I went from feeling so stressed to calm and relieved as they had me in and out both times within days and my Tahoe looks AMAZING! Thank you for turning my not so good timing of two accidents into a great experience and best of all no one got hurt. Special thanks to Jesse & Justin and those fabulous ladies @ Caliber Collision (on Camino Capistrano)!

We had an incredible experience at Caliber Collision. Justin Frost the shops manager is the shining star of this operation. He not only called us to inform us of the progress on our repair but finished the job ahead of time and I must say the paint and repairs brought the car back to better than factory. I only wish I had found them sooner. Its refreshing to know that there is still people who believe in great customer service. Thanks to you Justin and your team.

They handled everything — Jesse called me and explained how the other person’s insurance would work, got me set up with a rental car and then kept me informed about the progression of the service on my car. It was done a business day earlier than anticipated and it was cleaned for me also! The work they did looks great and everyone I dealt with in the office/​shop was professional and personable.
I would definitely recommend having body repair work done at this Caliber Collision shop

Two weeks later and I find that my rear windshield wiper does not work.
Ultimately it is my fault for not verifying that it worked before I left the repair facility, but save yourself a headache and have your vehicle towed somewhere that takes pride in their work.

Excellent service, and repairs!!! My vehicle was repaired 2 days ahead of the original estimate. The shop is located right near a Enterprise, making it so easy to get a rental car. Brie our service advisor was great, she kept us updated throughout the entire process. Brie stayed in touch often and worked with our insurance on her own making the entire process seamless.
I would absolutely recommend Repairing your vehicle here for fast, high quality repairs :-)

Employees are all very friendly and helpful! Kept me updated every step of the way and went above and beyond to make the annoyances of getting in an accident a lot easier. Would highly recommend!

Very professional and expedient.
Our car needed to a few minor repairs done. Caliber Collision took care of it and more in 4 days! They always called us to make sure that everything was on schedule.
The car didn’t look damaged anymore. They even cleaned the inside and outside which was so unexpected. They weren’t able to clean up the inside entirely because they understood we wanted our car right away.
Great job to everyone at Caliber Collision! I will highly recommend you to anyone who needs a professional.