Prostar Plumbing

Great service I couldn’t have been more satisfied it’s hard to find someone who doesn’t run up the Price on you… A have used lot of other companies around here and people are super unreliable and never seem to follow through… this company is truly a bunch of Pros I will definitely be using them for future project thanks Earl –Austin

I never needed a plumber before, let alone for an emergency pin-​hole pipe leak on a random Sunday afternoon. I discovered Prostar Plumbing based on great Unilocal reviews and decided to give them a call. My experience is as follows…
The receptionist was kind, taking my information and supposedly passing it along to my assigned technician, Austin. I say supposedly because I called 3 times in 6 hours to confirm they had the correct phone number as Austin did not call me back. To this moment, a full 1.5 days later, he did not call me back; nor did anyone else from Prostar Plumbing to follow up!
What happened? Well, I found
instead and they were rock stars in the best of ways! They arrived on time, were happy to keep in touch with me via text or telephone, answered all of my questions and charged a reasonable amount for an emergency repair.
Based on my experience, I DO NOT RECOMMEND Prostar Plumbing as they seem to adhere to the typical plumber mentality of not following through. Instead, save yourself grief and call iGotPlumbing where Dan is the man!

This review is a little overdue. My parents are small business owners, so they wanted me to have mercy, and that’s the only reason I’m giving 2 stars instead of 1 star.
But Earl definitely earned a 1 star review.
Pros: Earl was responsive and available. I called him to fix some shower knobs and replace a bidet in my parents’ bathroom, and he returned my call the same day, and came by the following day without charging an expedited fee.
Cons: Everything else.
— First, Earl did a completely shoddy job with the shower knobs. Literally by the next day, the knobs were loose and needed to be repaired again. We ended up calling another plumber a week later who fixed them.
— Second, Earl didn’t install the bidet. One of the parts didn’t fit so he couldn’t install it, which is fine. But rather than say anything, Earl just left **without saying a word** about the bidet and the fact he wasn’t able to install it.
I was in disbelief when I went to the bathroom to test out the bidet and make sure it was working properly, only to find parts strewn everywhere.
Uh, what? Was his getaway car waiting outside or something?
— This was the most ridiculous part. I had purchased the parts for the knobs and the bidet from Home Depot earlier that day, and as you can see from the pictures, he left all the trash from the parts IN THE SINK. The trash cans in each bathroom are literally next to the sink, but Earl couldn’t be bothered. Instead, he threw everything — bags, packaging and all — in the sink and called it a day. I have no idea what was going through his head.
Unfortunately, we were busy preparing the house for a guest, so I wasn’t there to supervise everything Earl was doing. Apparently, he needs constant supervision.
If you want someone who looks like an MMA fighter, does poor quality work, and leaves garbage in your sink, Earl’s you man. As for us, we will never hire him again, and can’t recommend him to anyone.

After calling every plumber in the book, Austin from ProStar came running over to fix a broken pipe on a Sunday evening. I don’t know what I would have done without this quick service, the damage would have been so much worse. I highly recommend!

Austin stopped on Saturday, diagnosed the problem and made arrangements to return on Sunday to complete the repair. He installed a new Kitchen Faucet and left the sink clean and ready to finish the damage to the wood floor under the sink. Great service and very professional to deal with! This is the second time they have been here and Earl was great as well back in May. Will definitely use them again when I need a plumber.

Excellent service and fixed the problem even came out on a Sunday. Tech came out and provided fast service and when done made sure everything was as it was before. Tech was professional and walk me through the process of the job.
Thanks ProStar

Called Prostar Plumbing for a pin hole leak in a wall. Austin came out within 45 minutes and was able to find the leak and have it fixed quickly. The price was fair and he gave me some good pointers on how to minimize the risk of having another leak. Will definitely use Prostar again.

I was referred to Prostar Plumbing by another plumber Mark from Efficient Plumbing (who is also fantastic). Our main line was clogged and we needed it to be cleared out. Of course, this happened on a Sunday. Tried to clear the clog ourselves but Drano did not work. I was in constant communication via texting with Earl and he had one of his guys, Austin come out at 6 pm on a Sunday evening and he was able to clear the clog in about 15 minutes.
The clog could have been much worse so thank goodness we got lucky. I was amazed that they were able to come out on a Sunday night, was able to get the job done well within a very reasonable amount of time. Earl gave me a quote via text and that was exactly what we ended up paying and his estimate on the length of time the procedure would take was also accurate.
Prostar was professional, prompt, courteous and I’ll be sure to refer them out to our friends and family. We’ll definitely use them again!

Prompt service on our emergency toilet problem. The price seemed a bit high but after doing some search, it turned out to be a reasonable price.

It was yesterday– Saturday at noon when our toilet backed up & plunging it just wasn’t doing the trick!
OMG… We have ONE bathroom & «IT’S SATURDAY AT NOON & OUR GO TO PLUMBER IS OUT OF TOWN!!!» Who, where, what to do?
So after a moment of freaking out since we JUST had a brand new toilet installed 3 days prior, I text msg’d our plumber, who referred us to another 5 star reputable Company & Friend, Cameron at C&C plumbing. However, they were completely slammed, but went OUT OF HIS WAY to find someone so that the problem was solved.
Within 15 minutes Cam said that we’d be contacted by Earl @ Prostar. Well, guess what, even tho THEY TOO were on job overload, he set up for a tech to squeeze us in! REALLY? Relief! These guys are all awesome people to care like that. Another 5 star Company & for good reason.
Austin called before heading over giving an estimated arrival & was right on time! He snaked the toilet, pushed whatever out & was done within minutes for that process. Super nice guy & knows what he’s doing.
Thanks Austin for a job well done, and Earl for doing us a HUGE «favor!»

This is an updated review from the last time I used Prostar. Once again I received top notch service. Faucet in the shower had broke. Not only did Prostar return my call right away one of their technicians was in the area at 7:00pm at night and performed the services I requested. Fast and efficient and that is exactly why I continue to use this company.

Same day service at a very good price
I would definitely highly recommend using them
I had a plugged mainline that needed clearing & Austin did a great job of clearing it & getting us up & running again

I called in for a leaky faucet. Earl picked up and had me send a picture via text. He responded quick, gave me a good estimate and came out the same day to fix the problem. I would highly recommend his services!

I called these guys for a couple of plumbing problems. They were at my house a couple of hours later and solved my issues quickly. Next time I need plumbing work I’m calling them. I highly recommend them!!! Really good group of guys.

These guys were the only ones that even answered their phones this Labor Day weekend. I called for a small valve leak in my rental property and they brought someone out on a holiday! I spoke with Earl on the phone who is a nice and helpful guy. I told him he didnt have to have someone come out right away or even the same day, but he understood that i would definitely prefer it and he did it. Rob is the one who came out, and I will never use anyone else.
Rob has a great personality, and never once did I feel him annoyed coming out on a holiday, nor did I ever feel like I was getting ripped off. Very friendly, asked the right questions, and generally a stand-​up guy. Honest good work, and they fixed the job in like 5 minutes for a fair and honest price.
I’ll continue to use them for future issues on all my properties and will refer them to my parents for theirs.
¹⁰⁄₁₀

Earl and his son came to our house on time and got the job done quick. They are both great guys, hard working and knowledgeable. We are very happy with Thier services and price. We will be using them for all our future plumbing needs.

We needed a plumber — oh so badly! I called two plumbers and they weren’t available but one referred me to Prostar Plumbing. Boy am I glad! They made time for me and came out the same day. Rob and Austin are a great team. They figured out the problem and got my house taken care of in short order. On top of it, these guys were nice. Prostar Plumbing is my go to plumber from now on. Give them a call — it’s worth it!

Who doesn’t need a good plumber when things aren’t working. not the one that’s always on something else, never have the piece you need and over charge you.
Don’t look any further. On time, polite, fair price. got our stuff fixed in 24 hours.

My husband and I noticed that we had a few tiles in our front entryway that were really warm so we googled what that meant and it was a possible indication of a slab leak. So of course we kinda freaked out and then I went to Unilocal to research plumbers in the area. Earl was the fastest of the 3 we found to respond and sent out the same day Rob to do a leak detection. We did have the start of a leak which we were very lucky to have caught early before it ruined our tile and hardwood floors! Earl and Rob both came out the following day to fix the leak in the most cost effective and least damaging method to our walls and without going through stucco.
Thank you so much for working so hard on a tricky case. Prostar is definitely a trust worthy company and pricing was very fair.

Very responsive, we had recurring problems with the water heater and when we realized there was a problem, they were able to have service out immediately. My wife said we could wait, but Earl insisted on sending out Rob, as soon as he could come out, allowing us to have hot water.
On a previous job involving a slab leak, they quickly got in and did the work. They worked hard to work with insurance and actually helped us get the other contractors to be as responsive as they were.