Round Table Pizza

Round Table is a delicious chain, however the management of this particular location is disappointing. Several weeks ago my family ordered a pizza for delivery. The wrong pizza was delivered and the delivery guy took our pizza after it was in our house and said he would be right back and took the pizza out for delivery. I had already given his tip and it was overall a very odd experience. I then called and was told by management it was being taken care of and without listening to what I had to say, he hung up on me. It was odd. I then called back moments later to ask for an apology and state how odd this experience was and that I didn’t understand why he hung up on me. He said he did not hang up on me and continued talking without listening to what I had to say. After listening it was clear he confusing me with another customer and told him I was not the person and they coincidentally mixed up two orders with in a similar time frame. As a mother to a toddler, one would understand how nice it is to expect dinner at a certain time; it was disappointing our correct pizza was delivered 2.5 hours after it was ordered, and my child was already in bed by the time it came. I don’t know that we would have gotten a pizza if I didn’t call the second time. The manager said he would give us ½ off of our next order, after I asked politely what he was going to do for us. This is weird right?
I called for my next order and the female of the phone, told me «no, you do not get ½ off of your order,» this was after she read me the wrong pizza order. I only ordered one pizza so I don’t understand the confusion. I’m disappointed in the way this particular branch treats their customers. I don’t deserve to be treated poorly and as someone who has worked in customer service, I believe it’s important for the customer to feel welcomed and want to return for repeat business? Anyone who knows me, would find it strange I was disrespected because I’m not one to be upset or offended easily.

Late last night I was craving pizza and one of the only places that was open was this location. It was way out of the way for me but I really wanted pizza so I said ok I’ll do the 15 mile drive. The person on the phone was very courteous and took my order. He knew we were coming from far away so he suggested to start the order in 10 minutes from when I call so that the pizza will be hot when I got there. I thought that was very nice of him. Their service was professional and if I’m ever craving pizza late at night, I won’t hesitate to visit this location.

Ordered some pizza on a Wednesday night from here because of a friend’s suggestion. Typically most local Round Tables Wednesday special is half off large pizzas. That was not the case. Their «special» is half off the second large pizza. Doesn’t look like this Round Table is a «participating location» when it comes to specials. Looks like local Costco and Papa Johns is getting my future business.

Whoever answers the phones at this location is a rude a**hole. Guess business is that good, huh? However, the location in Lake forest seemed to be very friendly when taking my order.

This is in regards to their customer service. The pizza we ordered was tasty. I called in an order for three pizzas and my brother picked up the pizza for me. When my brother picked up the pizza there were four pizzas and not knowing what I had ordered he brought all four home. I called the store when he returned as I had only ordered three and had expected to pay for only three. The manager did apologize, however he told me I would need to bring back the fourth pizza in order to receive a refund. I told him that seemed ridiculous that I would need to return the pizza that would be unusable for another customer back to the store because of their mistake. The manager then said he would send someone out to get the pizza. I told him to forget it as my family had already taken slices from that pizza. It is insane that the manager expected me, to return a pizza that they had not only charged me for but had been ordered by them as a mistake. I have never had such poor customer service at this place and it makes no sense to have to return a pizza to a store when it is a perishable item that cannot be used by another customer. I will definitely be getting my pizza elsewhere.

Poor customer service if the owner/​manager is offended for someone canceling their pizza order.
I went in today at about 6:50pm. The guy at the counter asked for my order so I told him a Personal Pan Pizza. I paid my $ 5.39 and the guy told me about 10 — 15 minutes. I said okay.
So I’m standing there watching them work. About 10 minutes pass by and they haven’t even started working on my order. Normally it wouldn’t be a big deal but I was a little pressed for time. I told the same guy that I had placed the order with, I wanted to cancel my order. He said okay (NEVER asked me why) but finished what he was doing which was counting cash at the register. He then got the owner/​manager.
The owner/​manager is now standing there with a look of, «why am I here» type of look. So I tell him, I’m canceling my order. He too doesn’t ask why but instead ask for my order, which I told him. He asked if I paid cash/​credit? I told him cash. He gives me my cash back saying to me as he’s handing me the cash that this is their busy time, I’m obviously not happy with their service, and not to come back. I just said, «okay.»

WORST CUSTOMER SERVICE EVER! Avoid talking to «RAY» at this location, one of the rudest and incompetent person ever. They had delivered the incorrect pizza and when I called in they said they will credit us for the next time. Then I get 2 missed calls and a voicemail from the guy «Ray» saying we cannot credit the order because I had told him the wrong order. He further goes on to say «no one is at fault but you gave me wrong order» over and over again. Really? Waste of time talking to this person. On top of that the pizza was very bland, barely any sauce and wings were very dry. Never ever will I be ordering from this location again.

As far as chain pizza joints go, Round Table Pizza is my favorite. They use fresh ingredients and their pizza is consistently tasty. I’m glad these guys are back in town. This particular store is always nice and attentive. When we feel lazy, I just pick up the phone and voila… we have our tasty meal! Oh, there is one thing they need to fix. When I try to order online using a coupon code, the website will not allow the code, so make the website more user friendly.

This is our favorite chain pizza restaurant. It has it’s own unique taste that separates it from the others. It is a little pricier, but I believe that anything with better quality is worth the price.
The old location was better in two ways. It was more convenient and it was a full service restaurant and therefore included their lunch buffet. This new location is in a little more hidden spot and it’s primarily only a take out. There are a couple tables inside, but it doesn’t really have the ambiance of a pizza joint.
The staff is always friendly and my order is always correct. That may seem trivial, but I’ve taken pizza home many times to open the box and find the wrong pizza and/​or wrong toppings.
Overall they’re great and I order from them anytime I’m craving pizza.

Placed an order at 7:37pm on a Thursday, wasn’t delivered until 9:23pm.
I called the restaurant to ask the status on my order (1 medium pizza, by the way) at 8:58 and was rudely informed it was on its way then hung up on. I get they take multiple orders at a time, but I have no idea what time it left the store and took over 20 minutes after I called? I live less than 5 minutes from the store. Next time I’ll do carry out. I couldn’t drive the night in question, due to a migraine.
The quality of the pizza is the only reason for the star. The delivery guy, Matt, was nice and apologetic. He explained that they were slammed and he’s the only delivery guy on tonight. I understand. But almost 2 hours? Call your customers and tell them that.
I grew up with the Round Table chain, but this one just plain sucks.

Ordered online today. Got a call after that saying that the dough for the pan crust wouldn’t be ready for a bit so I could choose regular crust or wait about 45 minutes for the pan crust dough to be ready. I decided to go with the regular and not wait; arrived 20 minutes later and the pizzas were ready. I received a $ 3 discount AND they upsized one of the pizzas on my order for all my trouble. Couldn’t have been happier; pizza was delicious as usual and they took care of me. Would definitely come back for pick-​up; unfortunately no dine-​in at this location.

I have been to this location twice now for pickup and the employees there have been so pleasant both times, they even offered to give me the coupon discount without even having the coupon with me. That’s an added bonus because I would probably go there anyway since RT has been my favorite pizza since I was a kid. You can tell they use fresh mushrooms instead of canned mushrooms because they get deliciously shriveled up and I like their sauce because it isn’t sweet like some other places. I hope they keep up the good work!

I just had the worst experience ever and this is saying a lot as I am General Manager of a restaurant here in Orange County.
I placed my order online than received a call from this La Paz location informing me they were out of an item which was no big deal so I told them to just cancel that item. But than they informed me that because I paid with my credit card online that they could not refund the difference and like anyone else I asked why than there manager Ray got on the phone with some lame story saying that I have to cancel the payment but he couldn’t tell me how to do this so I canceled my whole order because obviously this company doesn’t know how to train the people representing them on how restaurant operations works. So in the end they stole $ 34 from me. I will be reporting this to the Better Business Bureau as this is theft and horrible customer service.

I grew up with round table in Laguna Niguel all my life and was sad to see it close, but now that it’s back, it’s just as good as I remembered.
My favorite is a Maui Zaui with the Polynesian sauce, and they make it perfectly every time, it is a guaranteed twice a month ritual for me.
Also, the reason I wrote this review is because I was at Molly’s next door eating breakfast and Unilocal scrolling the other businesses in the center and saw this guy Alan’s review from yesterday. The people working there are so nice and honest; if they did something wrong, I’m sure they would fix it. This guy has posted 2 reviews to make local restaurants look bad. Trolls like Alan trying to bring down honest businesses need to be stopped.
Long live Round Table!

I had one of the most shocking experiences in my life today here at a pizza place.
I placed an online order for an extra large half all meat marvel and half chicken smoke house that came out to 30 dollars just for the pizza. I called in on the phone to confirm that there would be absolutely no vegetables/​onions or anything like that on the pizza whatsoever and the employee on the phone confirmed that there would be no vegetables.
I had my pizza delivered to me with half of it drenched in chopped up large tomatoes.
I had a busy Friday so I called immediately the next day and spoke to the manager Greg.
He told me that I had waited too long to call in to get any type of credit and if I had called in right away they would of replaced the pizza right away. What the heck?! I called in within 24 hours and i still have the pizza in my fridge waiting for them!
Now here is the SHOCKING thing:
After I placed the online order I called in immediately to make sure there would be no vegetables on the pizza. The manager Greg said that he spoke to his cook and other staff and that this was a lie on my end. I had never called in whatsoever and that I seem to be manufacturing it to extort things from them. WOW!!!
I just wanted 50% store credit for a small pizza but he refused to give me ANYTHING back and told me to take him to court if I didn’t like it!
As soon as I told him I had the screen shot on my cell phone to confirm our phone call and my cell phone bill as well to show the call and length he said he was going to call the police on me for harassment if I didn’t like the fact im not getting anything back!!!
Still in absolute shock how desperate this man is and was to make money off me and call me a liar at it. wow…

I am so happy that Round Table Pizza is finally back!
I was so worried and upset when their previous location closed because I love the awesome pizza taste and topping pairings. I thought this location was more fitting for business because their previous location was very spacious and the placed seemed half empty a good majority of the time.
Thankfully though the food is still as consistent as always! The only downside is that their pizza is a little bit more than other locations but I can definitely tell the difference in taste and quality. I definitely recommend this place if they want try a new local pizza place!

You’re thinking oh this is just another chain pizza place. It can’t possibly compare to mom & pop’s pizza joint. And I LOVE supporting local family owned businesses over the chains any day. HOWEVER… this pizza is RIDICULOUSLY GOOD!!! I order the «Gourmet Veggie» specialty pizza every time. Every single time it’s unbelievably delicious and some of the best pizza I’ve ever had. The crust is delightfully balanced between thick and thin, and always cooked just right. The cheese and sauce taste fresh, vibrant, and not over salted (like something you’d whip up at home). The variety of veggies on this pizza… outstanding! I haven’t found a pizza anywhere else local with this many different types of veggies on one pizza. And as a vegetarian, I am VERY happy with this! A side note, every time I order it comes out ever so slightly different. NOW, this isn’t a bad thing at all. In fact, I rather enjoy the flavor/​texture range I’ve experienced so far, and it’s been beyond awesome every time. If anything it lends a little bit of authenticity to the pizza, as it doesn’t come out with machine uniformity. Anyway this is my new favorite local pizza joint hands down!

Disappointed when the Round Table on Aliso Creek closed because we liked the food although non-​existent décor. We ordered delivery Wednesday night from new one on La Paz and were pleasantly surprised. Ordered on the phone because my experience with online ordering from anywhere has been problematic. They only do takeout and delivery as it is a small place. The delivery man is also one of the new partnership owners. He was really nice. Took about 45 minutes as stated, we live 2 miles away. The dinner salad was huge, enough for 3 meals for the 2 of us. The pizza, some kind of Supreme (forget the whole name) was very good. It was hot, had a nice thick crust that I like and lots of ingredients. We had the medium and it was enough for 2 meals and my husband is a big eater. We liked it better than other options around here although have not tried them all. Papa John’s is horrible and Dominos o.k. but cannot speak for the others.
Told the driver about our family’s restaurant, Dizzy’s, in Laguna Beach for 35 years. He said he would definitely try it. It is French Continental and we love it.
We will definitely order from the new Round table again.
Please note that the survey questions are not always accurate/​appropriate since it is a delivery/​take out restaurant only.

The one off Aliso Creek closed and we are so happy they opened a new location! I don’t think it’s the same owners but either way we are stoked not having to order Dominos or Pizza Hut! Round Table is THE BEST! We ordered for delivery and the pizza was at our doorstep within 45 minutes. Side Note: If you expect it to be there in less than that, then you clearly don’t want love to go into what you are eating. Needless to say, glad there is a Round Table back in the neighborhood!