Sullivan Properties

I go to Maui 1 or 2 times a year to either have a quiet place to work or for a vacation with wife and friends. If I am staying in West Maui, I call Sullivan first to see what they have and have found a few great units I like and can usually get by working with them on dates and prices. They represent a range of units and they vary in quality, price, location, etc. It pays to look at the unit’s pictures and ask questions about the level of quality you expect, and when you do, I find they will tell you in a few words about that and it’s usually right, which is important to me since sometimes low price is more important than granite, etc.
I’ve also had a couple of problems where they really came through (thanks, Tim) by finding us a place with a few hours notice when we had rented from an owner and found the first morning that the next condo was being torn apart for a remodel with terrible noise. They found us a great place, nearby and as nice as we had before and with a good price. You can imagine our relief. Another time we had reservations through Sullivan for a 10 day period and had to cancel due to stroke by a member of the party. We told them about the situation and they smartly recognized us as good customers and just refunded all of our deposit. Again, we were relieved. And in Oct, 2014 we were getting ready for our flight to Maui the next morning and got an email from Sullivan that our favorite condo was suddenly not available and they had another for us. I checked pictures for the other and sent a response that it didn’t have the view we considered more important that granite and being remodeled. By the time we landed the next morning, they had a great place for us, great view and even though at another resort, it worked fine.
Almost all the time, there are a few things needed and we call Sullivan. They rely on others to do the work and sometimes they dont work on time or as fast, but usually, things get fixed in a day or two. I think this would be true of most condos on the island. Give Sullivan a good understanding of what is important to you and what you expect, so they can match you up well and make you happy. Ask if they have seen the unit recently and think of it like you would. They are busy, but can become a great resource for finding a few condos or area (we like Kapalua) that you like, then go back to them each time. Aloha!

We had a poor experience with the staff at Sullivan Properties. I wish I had read the reviews on here as we had a similar experience with a poorly maintained condo and found the staff was willing to do only the bare minimum to resolve the issue.
We arrived during an unseasonably warm period to find that the air conditioner was broken. It was in the upper 80s inside the condo and, if not standing directly under a fan, we would immediately begin to sweat. We got the complete run around when they tried to send a repairman. We waited an hour for a maintenance man to arrive and confirm the a/​c was broken. Next, they sent a repairmen over but ended up cancelling. The repairman was supposed to arrive the next morning, but ended up at another building first. After many unreturned calls, the repairman arrived 24 hours after our initial report and didn’t have the necessary part.
Rather than spend a third day of our vacation on the phone and getting the run around, we decided to move to another unit. Unfortunately, this second unit was nowhere near what we had paid for. The master suite was much smaller with fewer windows and had views of a wall rather than the original ocean views. It did not have an open kitchen that allowed us to cook together. The patio was much smaller and only partially covered — we frequently had to move inside to avoid the rain or sit on towels rather than wet chairs.
We tried to work with them several times on several different issues and either got the run around or were simply ignored. If you ever need anything from them beyond an access code, expect to treated as a nuisance rather than a valued guest.

We just finished a trip to Maui and stayed at the Sands of Kahana. It was a mixed experience.
The beach is lovely and there is a lot going on in the area as far as places to eat, other beaches, stores, etc. our room was considered an «ocean view room» and had a really nice view of the ocean.
I thought the happy hour bar was nice and the shrimp tacos were great. They have two pools and hot tubs and a number of gas bar b que grills that worked well. They also have a gym with some simple equipment.
Our room had a cable for internet and there is one place on the property for wireless.
This seems to be the windy side of the island. It is amazing the difference when you travel even a few miles away.
The building needs an upgrade. Our dryer didn’t work and the dishwasher leaked. The condo was sparsely supplied with kitchen utensils. The toilets had trouble and the furnishings were dated.
the staff while friendly didn’t seem to care that there were equipment problems. I guess they just manage the property and don’t worry about issues inside a unit.
We used our room as a place to sleep and spent most of the time away. With that attitude it worked fine.
Next time we will stay on the south side of the island.

We just came back from a trip to sands of kahana resort that was booked through sullivan properties. We booked two condos and had planned this trip for months as a special family reunion to celebrate my parents 50^th anniversary. It was very special to us because my mom has just finished an intense year of treatment for ovarian cancer. One of the condos was great and we have no complaints, the second condo was a disaster, the fridge broke, the showers were leaking, and last but not least the elevator was shut down for three days of our seven day trip (our condo was on the 7^th floor). We made NUMEROUS attempts to contact sullivan about the problems we were experiencing, Sands of Kahana told us we had to deal through Sullivan exclusively because we had rented through them. We never received any calls back and when we requested to change one condo because my mom could not walk up and down 7 flights of stairs for three days (not to mention that they were told not to use the shower and had service men in on a daily basis to fix the fridge). Once we were able to coordinate a move of condos (through sands of kahana) neither sullivan properties nor sands of kahana assisted us in any way with the move (down 7 flights of stairs). It was such a disappointment that our concerns were never addressed and continue to fall on deaf ears. If you are lucky enough to get a decent unit you might be ok but if you have any problems don’t count on sullivan to help you out in any way. We would never rent from this business again.

Called and made a reservation over the phone with Tim. He was helpful and got straight to my requests within a given budget. I received an email confirmation immediately with my reservation. Also, he was detailed about the required charges and fees that would be applied to my payment. The website has useful pictures of all room types and rates. Will report back soon with details of the property. Aloha.