Chili’s

I walked into this restaurant and no one was their to seat us, or take our name all of a sudden ten minutes latter the hostess comes out and seats some one else and ignores us until he comes back and asks us we wanted to be seated we walked out and will never return to this location!!!

I have been to this chilis approximately 50 times I order from the 2 for twenty menu today 5,30,16. i ordered the same thing as usual I ordered at
to go finally got food at 6.22 pm and that’s to go. i am done.

This place is awful. Food is not very good and the service is. even worse. We live down the street so we have been there a few times since it’s the only restaurant around. But every time we go it’s disappointing.

They blew it with us, two Sundays in a row. I used to like this place because the service was consistently good and the food was fresh and well prepared. In a town starving for good restaurants, it was nice to know you could count on Chilis Lake Elsinore. They used to cook my burger a perfect medium rare, but the past two times, even after my reminding them when ordering and pleading with the server to get it right, the burger was dry and waaaay over cooked. Yeah they offered to redo it, but that’s not reasonable when your wife is already eating and you have time limitations. A restaurant needs to get it right the first time.
So we went back a week later after one bad meal because they promised it wouldn’t happen again but it did, so I’m done with Chilis. On a separate visit at the bar, they also blew it. They don’t know how to make a Long Island Ice Tea. Tasted horrible, after I sent two back, I gave up. Service at the table was still good but I was very dissatisfied with the food and believe the cook should be fired.

Great service every time we come here. But tonight was by far the best service we received. Katherine and Kamy were amazing servers and hostesses. Katherine recommended the blackberry presidente margarita, and it was AMAZING!!! Thank you ladies for such great service and making our night a great one.

Bianca is the best! I can’t stress the fact of how wonderful, excellent, marvelous, well you get the picture! I will return to this restaurant because of her!

Great service, waitress was awesome. Food and drinks were excellent, very comfortable atmosphere

Why am I reviewing Chili’s? It’s a damn chain and I do not frequently review chains — certainly not one like Chili’s as everyone has already been to one and they are very consistent — using the same processes, suppliers, training, etc. but I have to say — when you have two little ones and the waitresses are so amazingly wonderful it is refreshing. Our 2 year old loves this place. Porsche our regular waitress is a hero. For the convenience– and the fact our 2 year old says lets go to Chilis we are here maybe too often. My wife takes the two kids here for lunch when shopping and one time the waitress helped her carry the baby supplies to the car after a mishap — just an amazing and brave group of servers. I like the table side guacamole — you have had everything I am sure — but that guacamole is all I need — kids happy — wife happy — servers amazing at making us feel so comfortable with the little ones.

I eat here 2 or 3 times a week and always have a great experience. The loaded wings are amazing.

I absolutely hate giving this place 2-​stars because it has always been our go to place for a good meal. Well, that came to an end on Valentines Day. Absolutely the worst service, meal etc. Things seemed ordinary except there were a lot of tables not bussed So, the hostess took us to a booth everything was fine and dandy. We placed our order and ordered a soup and a salad for me. Finished those off and usually in another 5 or so minutes we would be served our meal, NOT THIS TIME! 40-​minutes went by and finally our plates came out. I ordered the 10oz sirloin RARE came out Well Done same with my wife’s (keep in mind Valentines Day, which should be special not messed up) The manager came over (John) very politely apologized for the mistake and said they would redo our meal and it should be another 5 – 7 minutes. Well, it wasn’t. How about another 40-​minutes. About now I’m pissed. The meal finally comes my wife’s 6oz Sirloin is perfect a nice small thick steak done rare and me I get the 10oz thin Sirloin steak done medium… Arraguah! Normally when you order a rare steak it’s not a thin cut because it’s harder to cook it rare and they failed to make it rare. The manger John said we’ll comp your whole meal and again apologized and said when you’re done get a dessert on us as well. How nice? So the waitress jokingly said she’d place the dessert order and GUESS WHAT??? Another 25-​plus minute wait. Okay it was free and we will always remember Valentines Day at Chili’s. Because we won’t be returning anytime soon… btw my dog ate my overdone steak.

i love chilis :) there great here will keep coming back

Mmmmm… that ancho salmon is so danged good… i trsded the rice pilaf for corn on the cob. Servive was great! Very attentive, without being a pest. I left her a drawing with her tip. Manager was on the floor making sure everyone was happy. A+++

This place is lame. Even though there are plenty of available tables, they make u wait 15 – 20 mins for absolutely no reason. Food takes forever to get to the table and management doesn’t seem to give a care.
Not cool. Drive 20 mins to Corona or Temecula instead… they are way better locations.
Don’t try it… you will be disappointed.

Came in as a party of 2, hostess greeted us then said let me find a table (seating chart is at hostess stand), saw her walk to the back of the restaurant and looked to be texting at back wait station, she then sat us. Along the way several tables including a large table were full of dirty dishes and no one seemed to care as they walked by of the condition of the dirty tables. Waiter came introduced himself, took drink order and walked off, since beverages ordered were non alcoholic, it seemed to take a bit before he returned. Restaurant did not appear busy yet. Waiter then asked if we were ready to order, we asked for a couple minutes, he returned took our order, and then we never saw him again, other servers brought our food. I ordered the ribs much to my disappointment they were lacking meat but slathered in barbecue sauce, the asparagus was thin and very unappetizing. My son’s burger was dry and not once were our beverages checked. We had to ask for our check.
Service and quality was so poor, we won’t return even though we participate in school and other fund raising here, we won’t be any longer.

Came to have dinner… watch the game and maybe grab a drink…
Walked in to dirty plates sitting on the table and everyone just walking past us like they had no desire to clean them away. .bartender grabbed them and moved it across to the other side of the bar (still there 20 minutes later)
Then when i ask for a menu she informs me everything i need to order is on the computer which has nothing on it. not to mention it was sticky and stuck to the counter. Finally i get a menu from her and it’s covered in food… SeriouSly chick clean your menu!
Let’s move onto ordering drinks… one beer one pineapple margarita… two dirty glasses… handed to us by the top of the glass where she expects our mouths to go… um no bitch not happening.
At this point Im done. I’m not a fancy girl or high maintenance but i would like a clean glass and place to sit.
After all those rolled up into not wanting anything at all from that place we decided to speak to a manager about not paying for our drinks we didnt touch and leave.
We waited 15 minutes for a manager to inform us that he was understaffed tonight and he was sorry and we were welcome to leave in his most smart ass wanna be punched in the throat voice.
I know this will fix nothing… but it made me feel better. Now off to someplace far better!

I love this location. The rib eye was incredible. I love the table side guacamole, they make it right in front of you and it taste great. Our servers were fantastic as well. The management does well to ensure this is ran properly. I recommend the guacamole and the steak to all who go here. Although my mother enjoys the chicken salads too

If I could give zero stars I would. I was driving through California and decided to stop for dinner. Worst mistake ever. I waited well over 45 min to be seated. I heard the hostess say, «Oh my gosh! I forgot about them!» They put us in the bar, I explicitly told them I didn’t want to sit in the bar and she said, «Well, this is all I’ve got.» An out and out lie, and walked away. There were several empty tables in the dining room. We waited another fifteen minutes for a server to show up to take our drink order. Our food order was cold and when I asked to speak to a manager he acted like it wasn’t his job to help people. I asked his name, as he wasn’t wearing a name tag, and he refused to give it to me. This guy should lose his job. Period.

Well. Well. Well. Here we are again at Chili’s with piss poor service. We walked in (party of 2) and told there is a 15 minute wait. Ok, no problem. But you look over and there are 4 — 2 person booths open. Oh their people ahead of you. Well guess what. 20 mins later we were sat at those booths. Now the 15 minutes just to get acknowledged.
I have brought this up to management several times again and again. Oh, wait. I brought it up tonight again. She always gives you a pleasant smile, but that’s getting old.

I have been to many different chili’s so I do enjoy these restaurants. We went last night and this is my experience from then. When walking in a host was holding the door for us. After we walked in we were seated right away. Our server came up quickly and asked for our drink orders and then gave us some time to look over the menu. I noticed at that point they didn’t give my son a kid menu. So my son went up and got one on his own. Our server came back and took our order and we had an issue with that tablet thing at our table (our kids wanted to play and it didn’t work). Our server then reset it and soon after our apetizer came out. Soon after that our food came out.
The food was great as usual. No complaints in that department. Although it did take awhile for our plates to be cleared. and we did get to go boxes. We ended up paying at the table on the tablet.
My only issue with this visit, while the the service was there and the employees have all the technical skills to do their job. I think they are lacking the soft skills. There wasn’t any personal service at all. We did leave a nice tip (we always do). I just think this visit, like all my visits there, was mediocre. The tablet thing wasn’t explained very well and we were only table touched maybe three times throughout our visit. So that is why I only gave 4 stars.

Our waitresses were Lilly and Porschia (sorry for the misspelling?). Both were very nice and quick to get our food and fill our drinks. Lilly made a point of knowing all the sauces for the ribs and seemed very responsive to our tables needs.
We brought my sister and her food came out in time and was crispy! My dad enjoyed his ribs and I really liked my chicken sandwich. See the picture below.
Good food and expedient, nice service!