Elsinore Pet Clinic

Dr.Loveland. and staff were very friendly and efficient. Made my kitty cats better and the owners feel better also.

They were great! We had to bring our cat in and they tended to him very quickly. Our cat was seen by Dr. Heather Loveland. She was knowledgeable and seemed to genuinely care for our cat and his wellbeing. They informed us of all of our options, followed up with us a couple times during his time there, and worked with us on the cost. Melinda at the front desk and her team were very helpful ensuring we had our questions answered and our cat was comfortable. I would definitely recommend them!

This place was great! Dr. Julie Owens was fantastic and very patient with our dogs. When we made an appointment for a follow up we asked if Dr. Owens would be available to see our dog and the front desk said that she was no longer working there. So we still made the follow up appointment and when the day came my younger sisters went and took our dog who is somewhat aggressive towards strangers. Well this new Dr. that they had was HORRIBLE!!! Not only was she impatient she cursed in front of my sisters and she basically told my sister that she was a horrible pet owner. A few hours later my other sister took her dog and she was treated the same way by this female doctor. She made for an extremely unpleasant visit. That’s the last time I make an appointment with her. And if she continues working there then I would rather take my service someplace else. l

I’ve never had a bad experience here! They are always super friendly & love my dogs so why not go back? I’ve been here quite a few times already. Both my dogs have got neutered & all there shots here. Thanks for taking great care of my dogs! & they are super affordable!

We were hesitant to try this place because of previous Unilocal reviews, but we took our cat here a few times because she’s been having some issues. There are guest vets that come in here and everybody who we’ve talked to here has been super nice and helpful. Their prices are very reasonable for services as well as medication.
It’s nice to see people who want to help your animal because animals are family (at least to most people).
Our cat is back to normal wreaking havoc in our house and we will be getting her follow up x-​rays in another few weeks.

I took my cat pounce here today after she ate a gopher and became sick to her stomach. I saw Dr. Julie Owen. As someone who worked in veterinary health care I was very pleased with the Dr. and staff. They offered a full treatment plan and were very understanding when I could only do a partial treatment. I’ve worked for veterinarians who would become upset when owners declined treatments and would actually guilt people into doing services they really couldn’t afford. I was pleased with the service and appreciated the doctors honesty and understanding.

Useless, unhelpful, terrible «guessers» of what is wrong. Gave my pup unnecessary meds for wrong diagnosis of belly sores. Better doc at Mountainview Small Animal Hospital actually looked and saw he has old un-​desolved stitches irritating him. Not first bad experience.
Avoid the Saturday «doctor.»

This review is somewhat painful to write, as I’ve taken my pet cat to this place for almost 2 years and have been remiss in not writing a *good* review when they were a worthwhile place to take your pet.
Note to Unilocalers who are thinking about taking their pet here: notice that by and large there are positive reviews up until about December 2014. I don’t think that is a coincidence.
My cat injured himself late in 2014 and I took him to what had previously been a reliable place to take him for care. I noticed that I did not recognize some of the staff, so perhaps ownership or hiring changes have taken place. Here are the three things that stand out about my experience:
1) After the initial diagnosis — a blown-​out set of knee ligaments which would require surgery — they had to wait until the next day for the X-​rays and to consult with the surgeon to see if he agreed that surgery to correct this would be the right course of action.
Day 1 goes by with no verdict: «The surgeon’s very busy, we’ll try to get him in the next day or so.» I try to pin this down with some urgency, as my pet is in pain. «I can’t really say if he (the surgeon) will be available, he’s very busy.»
Day 2, I check in with them in the morning. Still no verdict. Then, late in the afternoon, I get the call that a) the surgeon agrees that surgery is the best option, and b) can I bring the cat in tomorrow at 8:30am, as he only does operations every Thursday. (Thus, if I can’t make it in, the cat waits another whole week.)
I re-​arrange my schedule at the last minute and bring the cat in. The surgery was done properly and on time, which is why this place gets two stars.
2) A few days before I’m supposed to bring the cat in to remove his wound’s staples, I call in the morning to ask whether or not he could be sedated when they do the removal. (This is because he’s really being angry about being poked at when he’s hurting.) The tech doesn’t know but promises to ask someone and get back to me within the hour.
The entire day passes.
The NEXT day, I get a call: «Come on down and pick up the sedative we have prescribed for your cat.» I explained that I didn’t WANT a sedative, I only asked if he COULD be sedated, when I brought him in! After making sure that they would not charge me for this screw-​up, I double-​check that my appointment for getting the staples removed is still in place for 8:30 on the right date. It is.
3) I show up at 8:30am, with cat. There is some barking going on in the back but there is no one else in the waiting area. They take my cat and say ‘we’ll call you back in 1 hour, just leave him here’.
For a procedure that should take 5 minutes, this was odd, but I trusted them.
11:30 am. I get a call from the office saying ‘He hasn’t had his staples out yet, but he’s here and we will be getting to him soon, it’s busy today.’.
For a procedure which should take 5 minutes.
1:30pm. I decide to call them. Nope, still nothing has been done. I explain *very* firmly that a) my cat’s been caged up with them for 5 hours for a procedure that should take 5 minutes, b) I made my appointment 2 weeks ago and showed up on time, so my cat should have been done and out the door, and c) that I would be calling them again in 1 hour, expecting that they will do their job and take care of my pet.
Guess what? In 5 minutes I get a call back: «Oh, your cat’s ready for pickup.»
***
I understand that things get busy. I understand that sometimes animals aren’t easy to deal with. Being a vet tech isn’t an easy job.
Frankly, I don’t care about these things. They are not excuses.
These are not problems that cannot be foreseen. They are integral to running a business where you take care of sick or hurt animals. I’m sure that the people at this clinic are fine at the actual process of giving shots to cats/​dogs/​what-​have-​you, but they are truly, utterly, and hopelessly incompetent at being a service provider.
Read the 3 experiences I had above again: ask yourself, do you want to deal with this when your little furry companion is in pain or his/​her life is on the line?
There are other places you can take your animal. I highly advise anyone to do so.

I’ve been taking my dog and cat here for years. They have always provided great service. I have asked for same day appointments when my pets suddenly became ill and they have fit them in both times.
They even offer coffee while you are waiting to have procedures done. Friendly staff.
Vet bills? Well, they are not as expensive as some other vets in the area. But fees are fees. Animals are expensive and anyone who has a pet should be prepared with an emergency fund just for that.

Wow! The technician here was amazing! I was so impressed with her desire to go above and beyond! I wish I remembered her name but she didn’t even have a name tag on so yeah.
My near 5 month old yorkie girl had an ear infection. After close examination, Dr. Robinson sampled the yeast growing in my puppy’s ear and gave us the necessary antibiotic medication along with advice on plucking my long haired dogs ear hair with an as needed cleaning to prevent future reinfection! Nice of her.
When the vet tech came in to demonstrate an ear cleanse is where the amazing service won me over! She knew a real thorough cleaning wasn’t going to happen with all the hair growing in my puppy’s ears (My pup is currently receiving vaccines according to her clinics schedule rabies is next in line and seeing as how most groomers require that shot as a pre requisite to their grooming, she has not yet been professionally groomed.). So, the vet tech sought the approval of Dr. Robinson to pluck the excess ear hair and proceeded to do so! She seemed to remove do much of the yeast just by doing that and then demonstrated the cleanse!
My puppy who can often be very fussy with stuff like this was wonderful with her! I was very happy with her service!
My friends puppy of a similar small breed had the same problem and her visit to a local Orange County clinic cost double what mine did and didn’t have the same wonderful service so I highly recommend this place!

This place is the most pet and people friendly places you will find… my dogs love going to the doctor and when they come in they are usually greeted by Tracy the front desk person. Doctor Fox is so good we come up from san Diego just to see them.

I had a great experience with Elsinore Pet Clinic.
My dog had been diagnosed with a tumor on her left front paw (right below her dewclaw) The original vet I took her to didn’t tell me anything about the tumor (what type it could be, whether it was cancerous or benign, etc.) and told me they couldn’t unless I paid them almost $ 2000 for her surgery and lab biopsy. I was heartbroken because there was no way I’d be able to pay that much for a surgery, and it would have been cheaper to put her down.
My last resort was to contact Elsinore Pet Clinic, and I am SO happy I did. Not only did they charge me half the original quoted price, but Dr. Ratteree was able to tell me the possible tumor my dog had right on the spot. Luckily the tumor ended up being benign, but I would have never known if I hadn’t gone to Elsinore Pet Clinic.
I highly recommend Elsinore Pet Clinic. Not only are they friendly and extremely informative, but they truly care for the well-​being of every pet and will try anything to make sure they are in good health.

I saved a ton of money for surgery by taking my dog to Elsinore Pet Clinic, after receiving quotes from two other Veterinarians Clinics. My dog was crippled so I needed a orthopedic specialist to save my Prince. The diagnosis was a Cruciate Ligament Injury and the cost from one pet clinic in the area was twice as much as Dr. Ratterree. After getting quotes from other sources, I called my old Vet that I moved away from and asked for a referral and that lead me to Elsinore Pet Clinic. The staff was wonderful, personable, and when Dr. Ratterree called me after the surgery for follow up, I felt I was in very caring hands. Thank you! I am so glad I took the time to check around and also saved much money for the surgery.

Terrible experience.
Elsinore Pet Clinic
16 776 Lakeshore Drive, Lake Elsinore, CA 92 530
We had rescued a boy that has an issue with Mites. We had been seeing a local vet who would prescribe ivermectin; for a short period. We were concerned that a long term plan was not being presented. This time when the mites broke out, he also caught an infection on his head, he looked like he was in bad shape. We decided to try a new vet; once closer to home. What a mistake that was!
She said that he is so sick he may die; broke our hearts but was determined to do what we needed to help him. He is part of our family and we would never put him to sleep; unless it was the last resort and it was for his good.
The vet did not give him anything that day; she did prescribe ivermectin and antibiotic, and said to bring him back in three weeks. No follow up calls, nothing. They were so concerned they called animal control on us; they came and inspected. Saw that the dog’s health is improving, where he sleeps, the medicine he is taking. We can appreciate there concern; but no caring the day we went to the office, no follow up call, no real compassion to the dog during the visit. I am disgusted with this place.
We are looking for a vet that we can have a trusting and working relationship so we can make sure our baby has the quality of life he deserves. That will never happen with a vet we cannot have faith in. Please recommend a vet if you have one you trust; please do not go to Elsinore Pet Clinic if you are looking for a vet.
Thank you for your time.