Alanis Towing & Tire

Well… after a week… i found out the tires they sold me…235 75 15 Wranglers
…80 dollars!!! have sidewall leaks… old…left in sun too long… found out later… they sent me on the freeway with this crap… unsafe for road… and i did not get a work order…(no proof)…just a credit card receipt… that’s on me… cannot contact them for help… they no return my calls… do not buy used tires… waste of money… get what you pay for… go buy new tires… also asked them at that time for new sway bar links, brake pads…(cannot find)…after 2 days of them not calling me back i found them on ebay in 5 minutes… get what u pay for… not going back… ever…not worth getting killed down the road… my old tires were better… now i have to take day off of work… and do what i should have done in beginning… buy new tires from a reputable co… and the installation charges for what i was going to do… overpriced…geez…

This towing service was sent out to get my car by Fletcher Jones Mercedes. They damaged my front bumper which costs a few thousands dollars on my S Class. This was back in September of 2015. They kept lying to their insurance company stating they had pictures to prove they didn’t cause the damage. After 2 months they finally admitted to causing the damage but they have refused to pay me their deductible which is $ 1,000.

Called for a tow for my motorcycle thru my road service at 11:55 am and this place was dispatched I was gvn an ETA of 137 pm it is now 245 pm and I’m still waiting I called them at 139 and was told 20 more mins at 2pm I called and kept getting their answering machine I called my road service again at 230 they called them and was told 10 more mins he was in route needless to say 16 mins later I’m still waiting, this is by far the worst service I have ever encountered. If you live in OC area and need a tow please avoid these people unless u have 3 or 4 hours to waste standing in 90 degree heat sweating ur ass off they absolutely suck and all they wanna say is oh sorry well guess what this is 3hrs of my life I’ll never get bk because of u idiots.

Very good service. Anytime i needed any repairs for all my cars this guys have been able to take care of all my needs.
Same thing when i needed towing this guys were there for me .over all good service

Lewis was nice and pleasant over the phone. But when I got there, this other guy tended to me as Lewis had to go with the tow truck. I had a nail in my front tire and the other guy told me to move my car forward and when he didn’t see the nail on there he just flipped out and said he don’t see it, can’t do anything for you and went inside. Just like that. Very rude and disrespectful. The one star is for Lewis. Needless to say, never coming back here.

What a gem!!! Was referred here by a friend. Normally they open at 8, I called and they opened up early for me. Got a flat tire he night before and I had to get this repaired quickly. Luis was professional, knowledgable, and had excellent customer service. 20 minutes later, tire fixed and I am on my way. The price was very reasonable as well, far less then the other places around here.