Coastal Towing

The rude woman that answers the phone refuses to let me speak to her supervisor. She keeps hanging up on me. What kind of scam is this. No accountability and all I wanted was a picture of my car when it was towed because it showed the parking pass. Rude woman needs to be fired.

I live in a community that had poor planning for parking when constructed in the 80s. This resulted in highly controlled guest parking. Nonetheless my mother’s rental car (she was visiting) was towed the first night she was here as the parking pass that was left by my realtor was considered stolen by Patrol Masters, the community security task force. This resulted in Coastal Towing coming out to tow her car. Luckily Patrol Masters called Coastal Towing. Without going into details, it was Coastal who was thoughtful and considerate of my blight. Patrol Masters was the one who laid down the heavy hand on my 81 year old handicapped mother .
Unfortunately Coastal Towing has California state laws they must abide by which are misunderstood. My mother and I had a good laugh about all of this and chalked it up to a lesson learned. And Coastal recognized this and treated us with the utmost respect unlike Patrol Masters.

While I’m sure working in the towing buissness is riveting fulfilling life work this company certainly exemplifies how wonderful this job must be. My boyfriend’s car got towed by this company, who now calls themselves O.C. Towing, and getting it back was hell. This company claims they don’t go looking for cars but the association he lives in claims they didn’t authorize the tow since he has a permit. Lisa at their office was a bundle of personality and was actually asleep in a car when we arrived to get the car. They wont take responsibility for the damages they inflicted and are only looking to profit from shady dealings.

This place is as unprofessional as it gets. The chain smoker behind the window is unfriendly and rude. I feel sorry for her miserable life!

Goodness. This place is the ABSOLUTE WORST that I have ever experienced anything with. Called in today to see if my car was towed and what the cost was (the tow was most likely our fault as we didn’t safelist our vehicle in time.). I call, Lisa answers. RUDEST PERSON EVER. Hung up the phone on me because she can’t provide (or deal with) confrontation in a business setting. She didn’t hang up on me once, but twice. WOW! She couldn’t even address a situation over the telephone yet alone correct it, rectify it, or make a customer feel better about the situation.
We arrived at the tow yard. She’s on the phone of course. As we approach, her cell phone is going off and getting texts and phone calls as well. But of course. because the customer right in front of her is not important enough to talk to. She finally tells me that SHE is the manager. (PAUSE FOR A MOMENT WHILE I LAUGH HYSTERICALLY!). The first words that came out of my mouth were «I know that you weren’t the person who towed my car, and I am not upset that my car was towed, however, I do think that you were completely rude to me on the phone.» ALL HELL BROKE LOOSE. She went on for quite a while trying to speak over me and put me down and say that I was cussing up a storm on the phone with her and this and that. Forget about «The customer is always right» or «Do whatever it takes to make the customer happy». She had the audacity to say things about my BABY and then even told my husband «God help you for being with HER». The entire time the only thing that I was trying to get out of her was that if she truly was the «manager», that she should learn to perfect her customer service skills and treat people with respect.
I have never been treated so poorly in my life by anyone that I was doing business with. If I ever need a tow, I don’t care how convenient this place is, they will be the last on my list to call. And I will make sure that every single person that I ever speak to knows how HORRIFIC of a company this is. All based on the «manager» front desk agent.
If you are in need of a tow, do yourself a favor and AVOID THIS PLACE LIKE THE PLAGUE.

Scum of the earth –Worse towing company. The foreign scank whore with a truck driver mouth that’s answers the phone is rude and curses on the phone before hanging up on u. I simply ask for their address.unbelievable. This company will lose my contract!
She needs to be deported bk to the getto were she comes from. NO PROFESSIONALISM.

Attn: Owner
I have attempted to e-​mail & call you on several occasions since April. Your employee at the tow-​yard has taken down several messages that she says she has relayed to you, but since she doesn’t know your schedule, she is unable to tell me when the best time I can reach you is. This is in regards to a rental car reimbursement with Enterprise Rent-​A-​Car which you were responsible to pay for when my vehicle was damaged in April & was repaired by AZ Tech. I am using the same e-​mail communication that you responded to from that initial incident. Please e-​mail me back or call me as soon as possible. I have been more than accommodating & polite in my interactions, but this is starting to become even more of an extended burden than what is appropriate.
Thanks in advance for your cooperation & understanding.
Lauren Ramirez

Also called O.C. towing.
I screwed up and left my pickup parked inside my girlfriend’s condo complex overnight. That led me to meeting these guys.
It’s funny how different reviews are, depending on whether you need a tow, or whether it got towed.
Personally? I wouldn’t have my car towed by these guys if they were the last towing company on earth. Unpleasant people who made it as difficult as possible to pick up a truck that’s registered to the company I work for. That’s despite having plenty of service records for it in my name.
They also charge a premium premium price to pick up before 8:00am. You tow all night, you should be able to pick it up at any time for the same price.

They did over $ 1,000 in damages to my truck, and their insurance company isn’t covering it.
They towed my truck, severely damaging the underside of my bumper and undercarriage.
If you’re experiencing the same, here are four things you need to do:
1) DO NOT SIGN THE SALES RECEIPT – it voids them from any damage.
2) File a police report before leaving their lot.
3) Make certain that your insurance company files a claim on their insurance company.
4) Take pictures and videos ON THE LOT.
I had to get my truck hauled away on a flatbed by another towing company after this incident. And the driver told me how «shady» this business is. OC Towing changed their business name from Coastal Towing.
I don’t understand how these guys sleep at night. Pitiful.
Also, if you’ve been wronged by them, please contact the Mission Viejo Chamber of Commerce and BBB. Thanks.
Update: My insurance company received a copy of their receipt (the one that voids them of all responsibility). So understand that if you sign the sales receipt, there’s no recourse for your insurance company. I’ll be taking them to small claims, and you should too.

If these people towed you then I have concise info on the laws they broke and how to get up to 10 times the fees they charged. In addition in some cases you can file with the prosecuting attorney to land them in jail for up to 30 days as well as additional fines. Their name change does not save them from a lawsuit, they go by O.C. towing now.

I want to give them 0 stars but Unilocal would not allow me. Biggest theives in the world. The lady made it impossible to get our car out. The BBB will be hearing about this

Let’s hope these guys never tow your car because they are a really shady business. Just read all the other reviews. That many bad reviews is just amazing.
If you unfortunately get your car towed by this terrible company, I hope you won’t have to deal with the unpleasant lady that works their front. This isn’t the first review to mention her attitude and mannerisms.
I try not to give businesses one star ratings unless they are just the worst of the worst. And this by far, is one of those reality tv show type of bad. The woman who is dealing with people picking up their cars is quite a character. Think Honey Boo Boo all grown up. No joke. They both have the same attitude and probably have the same limited vocabulary. The only difference is that this lady has darker hair and darker skin. But other than that, they could be twinsies.
We weren’t in a bad mood before we had to deal with her. We actually knew it was our fault our car got towed so we were just there to pick it up and move on with our day. But the woman who works there was talking to people like we were inmates at a high security prison. She was yelling at people and was rude right off the bat before we could even say hi to her. She’s crazy. Seriously, if you want to be scared for your life (and your car), visit this ratty place and feel like you’re about to get shanked. If you like that kind of thrill, I mean. It’s like a horror house, but it has more of a «nonconsensual interaction» vibe and just a general dirty feeling all over. Mostly because of their woman warden who acts like she’s about to show you some real terror.
Seriously, they need a lesson in customer service. Or at least a lesson in basic human interactions.
PS: They are now operating under the name «OC Towing». Same address. Same number. Same Honey Boo Boo as their front representative.

I was towed last night and man these guys know what they are doing. why I like them now: Top of the line Equipment, Awesome professional & friendly attitude. Hey its not fun having to get your car towed but if & when you need a tow I cant imagine wanting anything better than what Coastal Towing offers. These guys rock, thanks fellas…

My car was towed over night come back in the morning to find some of my belongings missing. They will not help solve the solution, will not look at cameras. Almost 300 dollars «lost» over night. DO NOT USE THIS COMPANY

Hello I just want to let you know that today may 7^th my husband truck an f150 was towed for your company. We went in the morning around 9:00 am to pay the fine of 230 dollars. When he tried to start his truck didnt work, the lady in charge ask him to drive it around to tried but he was afraid that they broke it. and didnt want to drive it outside so he left it in the parking of the company. to find out what to do in that case. A lady call me to let me know that if I wasnt there in 15 min she will impound the truck again charging me 230 again. We were at home already in San Juan Capistrano. My husband went back and they charged 100 dollar only as a favor because they said it was 230 instead. He paid because otherwise he wont get his truck back. I agree to pay the 230 for the original violation but not the one hundred. So I ask you to return my money. By the wait I will be publishing my story in every website that I can because I think is not fair that we work really hard to get money for our family and you took it that easy. Its not fair.
Enviado desde mi iPhone

Was getting on the freeway and something flew off the back of their truck and damaged the front of my vehicle. The guys on the truck knew that it happened and sped off into the fast lane. Who gets in the fast lane when you’re towing a car?
I gave them a ring, and was met by a seemingly nice lady on the phone. When I finally get a hold of the «manager,» he tells me off and hangs up. Real quality, scummy fellow. Anyways, I have a dash cam that recorded the whole encounter and friends in high places, so he’ll hear about this. I can promise you that.

Total scam artists. They stole 500 dollars out of my truck and when I asked about it the nice woman said «take me to small claims».

This place is TERRIBLE! They are crooks. If your car gets towed from your parking complex, do your homework! I was clearly illegally towed (I was towed for not having valid tags, which is not a tow-​able reason in my complex). I sent a letter to my property management and was told less then a week later that a check would be sent from Coastal. Well, about 1 month later and still no refund check. I was advised by property management to follow up with Coastal directly and no surprise, but they gave me the paperwork shuffle excuse and offered to refund my tow costs to my credit card directly. Why wasn’t this offered in the first place? I’m assuming its because they are a bunch of crooks, because they never sent me a refund check as they were supposed to, and because they would prefer to make it so hard for you to get a refund that you ultimately give up. Sorry, not me. If I don’t get my legally deserved refund, I’ll be taking this to small claims court where I stand to be reimbursed 3 – 4 times what I was required to pay (since the entire thing was ILLEGAL!) That’s the law, but the problem is most people (including me unless I don’t get my measly $ 300 refund!) don’t want to spend the time to pursue small claims.
My point is if you got towed by these a**holes, do your homework, appeal it, get your money back. And if you don’t get your money back, take them to small claims. If we all did this, we could put these jerks out of their illegal business.

EDIT: Apparently this fine establishment goes by OC Towing now. Same location, same stellar service, same dashing young lady working the front lines.
Regardless of the name, stay away from this place.
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Coastal Towing and the lovely young lady, Lisa that handles the phones are a true pleasure to work with… or not.
I woke up yesterday morning to find that my vehicle was towed from in front of my house and I found out Coastal Towing was the company that was called to tow it. I contacted them to see what it would cost me to have my vehicle released and was told it would cost me $ 780… yes, $ 780. It’s not an RV, it’s not a trailer, it’s not a bus, it’s a two-​door car. $ 780. The reasoning I was given was that the vehicle was «too low» for one truck so they had to dispatch a second and it took two trucks two hours to get it loaded. I’ve had cars like this towed dozens of times and have never had an issue getting one on a truck, let alone two trucks… and it definitely did not take two hours. Either they’re all incompetent or they’re just out to rip people off… I think both.
I’m not the typical angry person that’s upset that I got my car towed, I’ll own up to making a mistake but dealing with a horrible company like this only makes a stressful situation that much more stressful.
I finally have the chance to head down there and I’m ready for the vehicle to be damaged because that’s just what tow companies do. I go back to pull the registration from my car and of course, the vehicle is damaged. I walk back up front with my paperwork and calmly ask what the procedure is if they damage the vehicle and Lisa tells me «we did not damage your vehicle.» Actually ma’am, you guys did damage my vehicle. «We did not damage your vehicle.» Actually ma’am, you did and if you’d come back here with me I can show you exactly where you did. As reluctantly as someone can, she went out the back door and met me at the car. I show her the damage and she again denies that they damaged it. I tell her that the vehicle just came from the paint shop two days prior and I know it wasn’t like that then she tells me that they took pictures when they were towing it and that it was not like that. I ask if I’d be able to get a copy or at least see then and again, of course, she says «no.» I ask why not and she says I’ll have to go through my insurance if I want to see them.
At this point, I’m even more annoyed, stressed, over it as possible so I just head back up front expecting my low $ 780 to somehow go up but at least Lisa was kind enough to not bill me for some other made up expense because I questioned seeing the pictures and told them they damaged my car. As I’m back up front, I continue questioning why I’m not able to see the images of the damage that was supposedly already there she turns to a coworker and starts speaking in another language, most likely bad mouthing me because it had been all English prior to that.
I didn’t feel like dealing with her and her terrible attitude anymore so I just made my payment, got my car and left.
Obviously getting towed sucks but having to deal with clowns like Lisa make it even worse. They’ll continue to get business from other companies so this won’t affect their business that way but if you’re looking to have Coastal Towing move a personal vehicle for you, I STRONGLY suggest going elsewhere. I’m sure there are a lot of shady tow companies out there but do your homework and find someone less shady than Lisa and Coastal Towing.
Lisa, if you see this, thanks for being so helpful yesterday, you’re a true ray of sunshine.

Needing to get towed sucks.
It’s really that simple.
If you’re in a situation when you need a tow, you’re in a bad situation.
Well, that was me after an Angels game. Our car decided that it had enough and wanted to stop working at the corner of Muirlands & La Paz in the right left hand turn lane. I Googled a few places. Called one place. They told me 45 minutes. WTF?
Tried another one. No answer.
Came across Coastal Towing. The chap answered straight away and said that he could be at our car in about 10 — 12 minutes. SWEET.
Guy rolls up in a super awesome tow truck. Hooks us up and we’re off.
The type of tow truck he had made it be possible to get the car into a super tight parking spot back at my house. Very awesome!
$ 55 for a the tow and call out fee, so it was a good deal, in my opinion. (Note — we went less than 3 miles… I don’t know the exact distance, but it wasn’t far.)
If I’m ever in a jam again and need a tow — which, I hope I don’t — I’ll definitely use these guys.