Harbor Freight Tools

Ok, I’m not a regular tool shopper or a HF customer, but I needed something for my truck and HF had what I needed for a great price. As I walked in, I saw 20% coupons on the counter so I grabbed one. How cool is that? I then went looking for what I came for. I went through each aisle and couldn’t find it. At that point I decided to ask an HF associate. He knew exactly what I was looking for and took me directly to where it was located and he told me that they had two different models and what were the differences. Very cool customer service. I then went to the cash register and tried to use my 20% coupon which was REJECTED by the cashier, because the coupon didn’t start until the following week. He was very nice about it. The cashier then said, «if you get our e-​mails, you might have an electronic coupon.» I then started searching my iPhone e-​mails. STUPID me, I put in «Northern Tool», which is one of their major competitors. DUH! Brain fade. I didn’t even know what I was doing wront until the cashier said, «Why don’t you search on Harbor Freight?» I did, but I couldn’t find a 20% coupon. The cashier said I can come back next week and get a price adjustment. Very nice people and patient with dingbats like me.

I was so excited about the new location near my home, I signed up & paid for their discount club. This Club Card Membership is completely misleading — and I am sure they will face a class action suite soon. Here is how it works — When you see Orange Price on a Item, that displays the Special Discount for Members. You would think when you go to the Register — and they ask for your number and confirm you are a Club Member — that the discounts would be given as they ring up items — Right? isn’t that pretty much the way? ANSWER is NOPE!
You have know when items — and you need to know what the discount price is, then they will look up the price on copy of their publication. You have to go through that process on each item you buy. It took them more than 5 Minutes to confirm 1 item, I had many more in my cart. I realized they were going to take 1 hour to check each item. SO if you don’t know better — they will ring you up — and give you NONE of the DISCOUNTS you (if you are a PAID member of their Club) WOW that sounds totally dishonest to me — How many people think they were getting the discounts and had no idea they did not. Too bad because — I like the store, but I cannot support a business that intentionally deceives it’s Customer to make an extra buck! DO NOT JOIN THE CLUB — IF YOU DID DEMAND A REFUND!!!

Harbor Freight has pretty good sale prices on tools that are known to be of lesser quality. This is okay if you aren’t a heavy user. My rating is for the management. I’ve been there several times, and it seems there is always an issue with whether or not an item is in stock. Today, for example, I went in looking for a stand for my tile saw. It was on sale, so I figured it was a good time for one. The display area has a pouch with tickets to take up to the register. I took one, gave it to the clerk, and the mess ensued. First, one of the guys says they didn’t have any, but he was actually referring to the tile saw, not the stand. Then he brings one that is for the smaller saw, not mine. The register clerk checks inventory, says they have two in stock, and goes to look for them, since the guy he sent hunting never came back. Nope. Not in stock. This is the issue. They have very poor inventory control, which is not a reflection on the floor guys. Shopping here is pretty painful for that reason, unless you’re just grabbing something off the shelf and don’t need any help. In that case it’s okay.

This new location is great. The store is clean and neat the four times I have been here. They had the items I was looking for in stock. The staff was friendly and helpful.

If I could give a zero star I would common sense should of been a must for employment what a disappointment

This store is where the Anna’s Linens used to be by the Costume Castle. I can’t claim to know too much about tools and their prices but the store is pretty big. I’m sure you could ask the staff if you needed something. There was only one register open when I came in today and the line was long. They called for another cashier in the front. There is plenty of parking in the lot but the layout is kind of weird. If you don’t want to shop at the Home Depot across the street, Harbor Freight might be your jam.

With a lack of customer service ethic an acting female manager refused to accept their 20% discount tonight on a 12″ black tool bag. Reading the fine print she quoted,” oh, it says not for tool storage items. I guess this is a tool bag so… no”. Really? The coupon states,” Not valid for storage cabinets”. Mailed to me as one of their subscribers I tried to use the other «come on «coupon offered. A free electrical tester with purchase. «Oh were out of those and we don’t substitute anything». The only thing worse than the quality of their tools is the quality of the management at this, «worst of the worst» HFT’s. Go to the Oceanside or the Garden Grove stores if you want someone who has a clue of customer service ethic. I can see why the majority of Unilocaler’s are low starring this location.

The staff know nothing about the tools, the quality is horrible and feels like it’s going to fall apart. Also, the prices are average, you’re better off going to Home Depot for what they charge and at least you’d get better quality tools that will last longer. Don’t go here, the employees literally told me they don’t even know which tool was better, why hire a bunch of dumb guys who are not knowledgable of what they’re selling? Awful.

+ New location
+ Plenty of parking
+ Friendly/​helpful staff
+ Great prices
How can you not love Harbor Freight? I’m happy this location opened up recently as it is closer to my home than the other locations. The store is great for inexpensive tools for the occasional weekend mechanic. They aren’t high quality and they have broken on me in the past, but I usually use these for spares or for working in dirty areas. Harbor Freight is also great for accessories like extension cords, safety glasses, speed squares, levels, etc.
I would advise everyone to get on their mailing list. There are quite a number of amazing sales that are not advertised or labelled in the store. Their in-​store flyer also may have higher prices, so it is best to check your mail and cut coupons for the items you need… or want. Lots of free stuff too like scissors, flashlights, and tape measures.
Keep in mind that you need to actually purchase something for each «free item» coupon you use. You will need to do separate transactions to do this UNLESS you get the occasional cashier who will just do it for you in a single transaction.

This location just opened and they are still getting their ducks in a row. Looks OK for now and it will hopefully improve soon. They have the basic selection of tools at good prices, pretty typical for HF stores.