Lake Forest Pool and Spa Supply

I had Lake Forest remove cracks in my pool and install new plaster, tile, pavers and equipment. In a nut shell, Tammi would only agree to get all monies before any project was started. It was a mistake on my part to let her do that. They had my money and refused to correct problens. Jack was supposed to oversee the construction but was rarely there. He said he would fix things which I had to point out like leaks caused by cracks in the spa PVC piping. I asked how his workers had fixed these leaks but he did not know. (I still have leaks.) Overall I would grade them ¹⁄₅ for Tammi and ²⁄₅ for Jack. They are nice people but I cannot recommend them.

I have never bothered to write a review in my life. I leave it to KARMA, but this one merits a review. I asked to receive a call before someone comes over. They came unannounced. Freaked my 12 year old out that was home a lone as I did not tell her anyone was coming. and no one should have. They fixed the issue but apparently caused another one. I had to call and email multiple times. They issue was never addressed or fixed. Multiple invoices came and I ignored them waiting for a result ion to the secondary issue. They completely ignored me and disregarded my inquiries… Then they threatened to throw a lien on my house for all for a $ 45 bill Jack seemed to be a nice guy and we had used him a few times in the past without issue. Something changed. Completely out of character. Complete lack of integrity, ethics and character. I absolutely do not recommend them. I was shocked to read the other poor reviews, but I now understand how they earned them. I now know to use Unilocal more often!!!

Jack and Tammy were incredibly helpful when i stopped by to get some questions answered regarding the mustard algae in our pool and purchase some liquid chlorine. I followed their advice, and even called back when I had a question, and they were always very friendly and helpful! My pool has never looked so sparkly and clean and algae free! Thank you guys!

We hired Lake Forest Pool Supply (LFPS) to re-​plumb/​relocate the gas and water pipes for our pool equipment, during a home remodel/​addition in early 2013. Our pool equipment was to be relocated about 12 feet away from the current location to make way for our home addition. LFPS was to dig a trench and make the appropriate underground extension lines to the new equipment area. This way the equipment could be re-​connected one day, after the addition was done. The job didn’t call to reconnect the equipment, just to extend/​re-​plumb the pool light lines, the heater’s gas and pump/​filter water lines. The cost seemed high ($ 4,000) given the scope of work, but I figured it was worth it since LFPS was to leave the system under pressure, and ready to be easily reconnected at a future date.
About six months after the remodel was done (early Summer of 2014), we hired a 35 yr veteran pool contractor company, to reconnect all the pool equipment. We were surprised to find several issues with the lines LFPS had installed. Two of the water lines were leaking. The pool light lines had been improperly extended and not grounded, which is a huge safety issue. In addition, the gas line was never left under pressure and was leaking as well. All the lines had to be dug up to troubleshoot. When the gas line was dug up, we found that LFPS had used PVC couplings to connect it instead of a proper heat bonding method. The leaking water lines had also been improperly joined, which was causing the leaks. And the pool light lines had been extended using PVC, instead of copper lines. PVC would have been ok if properly grounded, but no ground line was used.
I spoke with Jack (owner of the company) about the situation last week. He was very apologetic about the way the job had been run and he thanked me for the feedback. However, I feel that we paid for a service that was not done correctly or as promised. I feel things might have been installed properly, if Jack had spent a little more time supervising the job.
So we had to incur quite a bit of additional costs to fix the two leaking water lines, the pool light lines and to replace the improperly installed gas line. In case you’re wondering, I was there in person, when all the lines were dug up. So I saw all the issues first hand. So why the 1 star? I guess I feel that Jack could have done more than offer me an apology. Perhaps a few months of complementary pool service or something…
LFPS may be a good server, but take caution at hiring them for anything else.

I’ve been dealing with this company for the past 6 months and am totally satisfied with all apsects of the service I have recieved from them. You get the kind of friendly dedicated service from them that only really comes from a family owned and run business. Jack will spend as much time as you need answering questions and giving advice. If you are willing to learn Jack will help you to fix issues yourself rather than try to charge you a call out and service fee. That being said if the job is one requiring a professional, Jack will do a thorough job at a fair price. If you want glitzy displays and insincere «have a nice day» corporate service go somwhere else, but if you want honest treatment and quality advice and work look no further.

Wow. This company is a joke. I was referred to them by fidelity home warranty insurance to get my spa repaired. Guy decided to show up at my place unannounced without calling if I would be available at that time and claim that he can’t fix it because he doesn’t have access to the pump. It’s an above jacuzzi spa and It’s just 8 screws that you just need loosen to remove a panel! If I knew it would be a problem for them, then I would have Unscrewed them. But since you came unannounced and state that no one was home, when I was actually in the office part of my house. You can’t ring the bell or call me!?! On top of that, I left messages with your rude assistant trying to tell me that he called. I left two messages with her and still no returned call. How is it that my clients can get a hold of me all week and this company can’t? Anyway, if you plan to do business with this company, I would go elsewhere and save yourself the headache.

Extremely disappointed in there lack of concern and not even showing up for service call… This is second time this happened. I took ½ day off work and they no showed. Spoke with Jacks wife Tammy, who was totally rude. She states «well we just couldnt make it and i forgot to call you, besides it was just for a filter change». She sure didnt say that when I dropped 6k in 2009 to have total filter and pool heater replaced. When I told her of my disappointment her response was «well you can always call another pool company»… And I did.
I guess when your the bosses wife, as long as you take cate of the boss you dont need to have any customer service skills. As long as they know they will make big $$$ off of you, then they keep the appointment…
Those of you that have dealt with Jack havent dealt with his wife then Im sure… Im surprised he is still in business

I moved to a new house that has an above ground spa, which didn’t work. The good reviews made me call here. Jack was great! He fixed the motor instead of having me pay more for a new one, then taught me how to take care of the spa myself. I now buy the supplies from them even though other places are closer because I know I’ll be treated well and get honest help. Can’t ask for more!

Jack fixed my above ground spa and I’m so happy we found him! Super nice guy and he goes the extra mile. Highly recommend Lake Forest Pool.

I used the services of this store in order to locate a gasket for our newly installed pump. After being told that «Jandy is substandard pool equipment» and the gasket was going to cost $ 50.00, I went to another company you told me to lubricate the gasket. The pump works perfect and my pocketbook appreciates the honesty from the other pool company. «Goodbye Lake Forest Pool — Hello Leslie Pool Supplies!»

Jack is «The Man» ! He came out and at much trouble took my 20 yr old pool heater apart and just when I thought it was a lost cause he found the frayed wire to my temperature probe that was preventing my heater from firing up !!!
Just when I thought I was going to have to shell out $ 2600 on a new heater Jack solves the problem and gives my old heater another 5 to 10 years of life for the cost of a trip charge !!! 9 out of 10 pool repair techs would have given up and recommended getting a new heater but not Jack !!!
Thank you ! Thank you! Thank you! Thank you ! Thank you! Thank you! Thank you ! Thank you! Thank you! Thank you ! Thank you! Thank you! Thank you ! Thank you! Thank you!
Mike M
Foothill Ranch

I had never taken care of a pool in my ENTIRE life and all of the sudden I was faced with the challenge. The people at pool and spa supply have been my life saver! I had about a million questions and they answered each and every one of them! I swear I was there on a weekly basis for a while and they were always willing to help me with a big smile on the face. During Christmas when we had the big storms, we had a mudslide into our pool. After cleaning it all out the vent switch broke on the pool. They are also very honest people! They don’t try to rip you off in any sense, if even they always help you save money on pool supplies!

I’d been ignoring my in-​ground spa for a few years and tossing in chemicals here and there not knowing what I was doing. I found them through a website called Service Magic and Phil came out and cleaned, serviced and changed my spa filter. He was nice, honest and knowledgable. He even came in my garage to explain to me about the chemicals work that I already had and was very helpful. Four stars!