Pep Boys Auto Parts & Service

This place sucks for service. This is not the first time. I don’t know why I keep coming here. I am going to stop.
I still at the service counter for over 10 minutes. There were two people there helping customers, I guess it was pretty complicated because it took more than 10 minutes. There were three or four other people behind the counter but they weren’t helping customers. Seems like a good idea to put the people who are running around behind the counter to work helping customers instead of talking to each other and telling jokes.
There was a line behind me. People were getting tired of waiting and walked out. I myself finally got tired of waiting and walked out as well. With as many auto parts stores as there are in the vicinity it seems like they would do more to keep customers.

I’ve had horrible service here. Online I made an appointment to get a FREE A/​C CHECK to evaluate what was wrong with my A/​C because it wasn’t working. Online it said it was free and you could schedule anytime you want. So I scheduled at 8am. Came in the next day and the guy took forever to get to me because he was on the phone. Afterwards I said I had an appointment at 8. Come to tell me the guy doesn’t come in until 9, which it didn’t say on the website anywhere. After I was informed the they often only have one mechanic in Monday-​Friday. One mechanic really? So I had to reschedule for the next day because I had work soon. The next day I wake up and go at 10 for my appointment for the same reason. I then am told that it will be 50 dollars for the inspection. I pointed out that it says free on the website. I even showed him the receipt online for the charge: $ 0.00. He said it is exempt in California. I left with a mundane and disrespected feeling for my time and gas. Beware any «free» services or complimentary. You will be charged. Very unhappy with my experience. Never going there for any servicing again because they will charge you with hidden fees.

This Location has terrible help and lazy service workers compared to other Pep Boys.
I went for a simple turn signal light replacement for my car and they could not figure out whether they got me the right parts for my car. When I asked for service on said car, the lead guy said they were too busy to do any service for something that takes less than 5 minutes to do. This one guy was totally rude and just wasn’t willing to help especially in my last 2 visits for different service on my car. I decided to take my business to another pep boys to try my luck and they were happy to perform the needed service with no trouble at all.
Other workers in the store as friendly as any business but the service they have there is lead by terrible lead managers. I hate to be bias against this specific location but I would only come here to shop individually for my car rather than seek help for car service. Unprofessional and unfriendly service managers.

Even though i asked the guy who took my money «what if god was one of us?» And he didnt know the sone «one of us» by joanne osborn which is horrifying; the service was good and swift. They quickly honored my warranty and they changed my battery for 16 bucks. Peace to the short black haired girl in the front desk.

i called today regarding getting a tail light bulb changed and the gentleman on the phone was pleasant and told me to come in and see if they could squeeze me in. i came in 20min later to meet with the same gentleman i spoke with on the phone. His name is Bryan and he is one of the mechanics there. he fixed my bulb with no problem and with such speed. not to mention he was very nice. some of the best customer service from him. if you have any service needs, please ask for Bryan. hes there almost every day.

It was a great experience today dropping my car off to them Pepboys hahaa
They’re adequate fast and time fighters. Bottom line is to look for Sergio. He’s the best.

I went down to get rims and tires from Pepboys in Lake Forest. Bryan the advisor was able to get me a killer deal and got me taken care of quickly and professionally. I highly recommend these guys when buying tires. No one can beat them and they match prices. Best deal in town. Thanks again Bryan. You got me what I needed and I don’t feel like I got taken for like some of the other shops. I will recommend anyone to your shop.
Thanks
Joseph

The staff here stood outside in the rain and helped my husband install new windshield wipers. Super cool of them. Those suckers were really stuck on their hooks.

My husband needed new tires in a hurry and couldn’t get in at our usual tire place. He called Pep Boys and talked to Dylan. He was amazing! His customer service skills were exemplary– he encouraged us to come down, got us in and out in under the time he quoted! (And they were super busy-​so this was very impressive!) He was happy and friendly and was dealing with several other customers-​some were not so patient– and was doing so in a pleasant and calm manner. We left tonight feeling extremely happy!

I cannot believe this place with their dishonesty! First off, I had my brakes checked which was supposed to take only 30 minutes. After my car was sitting on the rack with the tires off for almost an hour someone walked back over to it and just put the tires back on without even looking at the brakes. Then I am told I need a complete brake job (without rotors) for $ 670. Based on what I had witnessed (nobody looking at my brakes) I took it to a different auto shop Titan Automotive. Titan Automotive stated that I had almost 80% left on my brake pads both front and rear and there is no reason for replacing the brakes. Complete dishonesty on part of Pep-​Boys but I guess when you are 10 brake jobs below your weekly quota (per their sales board in the shop) I supposed you need to lie to achieve your sales goals.

I have to be honest this pepboys has helped me out only a few times that I’ve been here for services and each time I’ve had incredible service from both the parts department and from the technicians. The service today amazed me to a point where I literally didnt mind going out of my way to download this app just to post this review for the assistant manager. The fact he went out of his way to help me without knowing me at all and also the fact Im not a consistent customer there said a lot about the company and the people they hire. I dont always go to pepboys for my car parts but the kind of service and care I’ve gotten from different individuals in this store, will definitely have me coming back because of the way they care for my customer service and car.

Thank you to Larry, the store manager, who assisted me with a messy situation I experienced at the Long Beach location. He went out of his way to make sure the job was done correctly & communicated well with me. I just wanted to say thank you again. I will continue to service my cars with Pep Boys.

Apparently i only change my brakes every 3 years because i just ordered pads and rotors again, but this time Larry was super helpful when i called and tried to bump up my online pick up time from tomorrow to today. He also pulled some magic to work around an inventory deficiency and get product to the store this afternoon instead of tomorrow.
I hope i don’t have this car in another 3 years when my brakes go out again. it’s already better just with the online ordering, sourcing and discounts. Also their website has compatibility of parts feature now.

I always leave this place relieved and feeling like my car was properly taken care of. Every service person I’ve talked to/​been helped by has been extremely polite and honest. I never feel like I’ve been taken advantage of, and they always do an efficient job so I’m not waiting around for hours. Definitely recommend no matter what you need for your car.

This was one of the best experiences i have had at this location. Normally i have to hunt down help and then they are unable to help me. not this time, while I was staring at my options of battery terminals to find the right replacement for my truck i was approached by Jacob, to see if i needed help. Not only did he help provide a solution, he was polite personable and professional. After we found my terminal solution he was able to help me out with a few other questions i had with the project. never once did i feel like he was rushing me through the process, but that he gave me the time needed to answer the questions that i had.
Needless to say i WILL return because of his excellent service!!!

This place is good if you fix for your car and usually the people are helpful. At times I don’t know ores not enough people there all the time though or if they have scheduling issues. Sometimes there’s what seems like too many people there.
I’ve also gotten a smog check done there and that went well. I won’t use their service department for something that I won’t get into on this review but I have my reasons
Other than that though the store is kept clean and they usually have what I’m looking for in stock.

Shady service department?
Short version–
Brought our perfectly running car in here to change a tire. Picked it up the next day and the car wouldn’t shift out of 2^nd.
Manger was nice enough, but there was nothing he could do and he suggested it was just a coincidence that this happened.
I find this all to be highly suspect and given some of the other reviews I’ve read, I think my suspicious may be correct.

The repair department has no clue what they’re doing. I have a couple problems with them in the past as well. Mechanics are not well trained.
Brought my 2013 Passat for front brakes. When I came to pick it up the Daytime Lights were not working and the dashboard light was on indicating they were was a problem with them. They most likely shorted them out.
Now I have to drive back down after working all day so they can see what their mechanics did wrong.
Even though it’s more I’m taking this leased vehicle to the dealer from now on.
Now I get to leave my wife and toddler at home while I sit in Pep Boys depressing waiting room for God knows how long. Never Again Pep Boys!!!

This place is great. I’ve always come here and I always will. Period! They know what they are doing and I never wait long.

This Pep Boys has a lot of employees who don’t know much about cars which is a shame and the only reason I down-​starred it.
Good sales and prices for most things, they have the rewards program which is nice especially when your fiancé is a DIY-​er with cars.
The staff is at least friendly and helpful but seem to be understaffed as well.
We just buy parts since the fiancé does our car work so we have no experience with the services.