Pitzer’s One Hour Air Conditioning & Heating

My experience with this service call with Pitzer’s was great. They got me in right away. Laurie called to let me know they were on their way. Larry showed up right on time and was both professional and courteous. He explained everything to me and was done in a short amount of time.

John was amazing! Called and got an appointment for the same day! John came in. asked a few questions, gave me a quote, and started working immediately. Now my kitchen sink is working again! This makes me super happy… my teenagers not so much as they get to do dishes again! Thanks John!!!

In response to Mr. Thornton:
When somone is having a problem with their air conditioner, they expect to call a service company (especially one with a guarantee) and have them show up at the appointed time. Nobody should have to make numerous phone calls and chase people around just to get an air conditioner fixed. Apparently business is very good if you can just pick and choose when and if you show up. I realize that is the norm with a lot of companies in Lake Havasu and I sure wish my business had that problem! Fortunately, I am required to provide customer service because I value every customer and good customers are hard to find!
I didn’t respond to your late reply because I had already called the Air Conditioner Guy the same day and he showed up to fix the problem within the hour. In fact, he has earned all my business because he is honest and reliable.
Next time, try operating your business in an honest manner — or, at the very least, just showing up. Maybe then you won’t have to make yourself look bad by insulting and offending people who are simply sharing their experience with others.

It’s a scam, Pitzer’s charged twice the price they quoted… don’t use this company! When the tech Chris got to our house he looked at the small job and quoted us. Then when he wrote up the invoice he charged us twice as much. He forgot he had quoted us!
They just make up any price they feel they want at that moment. The company acts all concern but they don’t care at all what their workers are doing out there. SCAMING!

Called at 12:15PM and One Hour gave me a response window between 3:00PM — 5:00PM the same day. The tech, Roko, arrived at 3:00PM sharp and got right to work installing my new Honeywell wifi thermostat (see photo). I had purchased it at Lowes and planned to install it myself, but it turned out to be too complicated, as my HVAC system did not have a common wire. Roko told me not to worry because he is «the best» at complex installs. He wasn’t kidding. He jumped right in, made a trip or two up to the roof and had the thermostat fully functional in less than an hour. Now, I can control the temp in my vacation home remotely from an iPhone/​iPad app. Total cost for the install was $ 208.
By the way, before calling One Hour, I tried All American, but they couldn’t schedule my job until the end of next week. That doesn’t work for a home one only uses occasionally. I’m glad I found One Hour on
. Unilocal steered me right again!

AC on house would not shut off. called and they came pretty quickly. Talked to the tech for a while. I am a handyman by trade and pretty much knew what was wrong (contactor relay) but hard to find in stores. basic install. Looked online to see what basic cost are for parts and labor. ($ 150 to 300) Parts no higher than $ 40. Actual labor time 30 min. I was charged $ 354. That’s $ 600 an hour… Should have waited for the other company (Air Conditioning Guy). I guess they only want to service you once and not build customers. I GOT BURNED ON THE PRICE!

I would not recommend this company. I called them to look at a renal I have on Jamaica. First problem was the 50% off service call deal they have, up to $ 40.00 But if the minimum service call is $ 89, how can you ever get 50% off? Interesting advertising.
Secondly. the tech goes to the house and finds a switch turned off in the attic access, done by the last guys looking at the heater, now out of business. OK, I can absorb a service call for flipping a switch, but then the service guys says you need a «starter.» I asked what that was and the dance begins to sell me a annual service policy. He refused to give me a manufacturer and part number so I could check to see if I was being overcharged at $ 250 plus install for this part. All I wanted to do was to Google this part and see what other charge for this. When asked if I was being charged a normal price, I was told normal for their company. I declined the part and decided to use another company for my AC service.

What can I say? Great service… on time… fair price. What more could I ask for?