Steve’s Automotive & Towing Specialists

My truck broke down today on the hwy today in the 100 degree heat. I called AAA and the tow truck driver was there within a half hour! I was so happy! The driver was friendly and had cold water for me in the truck! What an awesome driver I was upset and he made me feel better thank you!!!

DO NOT EVER USE THIS TOW COMPANY!
DO NOT EVER THINK ABOUT EVEN CALLING THIS COMPANY!
If you do don’t be surprised if you get greeted by rude dispatchers — I’ve seen 3 year old children with more tact!!!
If the warning signals still aren’t going off in your head then perhaps their sudden increasing rip off pricing will do the trick — our $ 350 quote suddenly got pumped up to $ 900 in the space of a few minutes.
Still thinking about it? Maybe the fact they then told us to «have a fun night sitting in out car by the side of the road» will be enough to convince you.

ABSOLUTELY HORRIBLE!
«Have a good night sitting in your car on the side of the road.»
Our car broke down on the way from the Los Angeles area to Havasu. If you’re familiar with that drive you know much of it is in the desert with nothing around. Unfortunately, we were stuck in one of those deserted areas.
We called around to different towing companies both in the town we had most recently passed and up ahead in Havasu City. When I got a hold of the dispatcher at Steve’s I was so happy to hear that they had someone available and it would be $ 370 (not cheap, but $ 100 less than the last company I had spoken to). We ordered the tow truck and waited in the car.
Imagine our complete shock when I got a call 20 minutes later from the «night supervisor» who said he wouldn’t be able to come get us unless we agreed to an $ 800 fee and paid half of it upfront. Since this was more than twice what we were quoted (and much more than the other companies in the area), I questioned him and asked why. He very rudely said they quoted us for a different location (even though I gave the freeway and exact mile marker when I requested a truck).
After a few minutes of back-​and-​forth, I mentioned that I would be writing a negative review for this bait-​and-​switch business practice. He then told me to «have a good night sitting in my car on the side of the road.» This, from the supervisor… really nice customer service (insert extreme sarcasm here).
Do not ever hire this company. There are several different towing companies in Havasu City, so do yourself a favor and use one of them instead.

Extremely rude dispatch. I called to help an older lady out whom had locked her keys in the car. Right off the start their dispatch personal was yelling. And not showing any respect to me or the situation. Unprofessional to say the least. They need someone who actually cares in dispatch. Reasons for calls are not to socialise, but are in times of need and help. If that’s how the start of their business is going to be ran then I want nothing to do with the rest of it.

They were quick to come assist us and able to tow our car. Jimmy was very personable and helpful. We would highly recommend this place to anyone. Thank You!

I called them with a strange sound my car was making the night before. They were able to see me immediately. Even though the sound had gone away, they checked out the car. They didn’t even charge to take a look at the problem! Very friendly. These aren’t the kind of people who make you feel like an idiot for not knowing about car repair. They also towed my car a few months ago, and it only took them about 3 minutes to arrive at my house!

Good reliable people. Steve is nice and personable understands and answers your questions. Will recommend to friends and family.