AFC Doctors Express Urgent Care

PA was very helpful –Dori was her name. But the wait is extreme. I saw people in there that had appointments and they even waited a long time. If you are in a rush I wouldn’t come here. But they helped me with my needs.

This place is top notch!
We were on vacation when my son became sick and came down with an ear infection. We came here after first trying to go to Kaiser’s urgent care, which wanted to charge us $ 250!
Doctors Express took our insurance card, charged us our urgent care co-​payment (which is way less than $ 250), and we were seen within 15 minutes! The staff was very warm and extremely helpful. The office was clean, and offered coffee, tea and water in the waiting room!
Dr. Reda took his time with my son, did a very thorough exam and explained everything to me. He was kind, attentive to our needs, and very professional.
I would HIGHLY recommend this office to anyone needing to see a doctor.

My experience could not have been better, or met my needs better. I have a good Primary Care Physician, but on a Sunday morning with a laceration on my foot it would have been the emergency department if these guys were not there. I scheduled an appointment, arrived about 10 minutes early, the staff were courteous and I has in a room quickly, was seen quickly and on my way home. These are urgent care clinics and I imagine there are times when the demand out stripes their ability to attend be everyone as quickly as we would like. Based on my experience I would certainly use them again if a need arises.

I have never felt more talked down to then I have in my experience with any other clinic than this clinic. Dr. Macdonald puts healthcare to shame! She was not knowledgeable in regards to the issues I was dealing with upon her follow up call. It takes 5 seconds to review a file before you call a client to check on them. I will be telling my friends and family not to go here and to go zoomcare instead. This is not a clinic you want to trust.

Think about pay cash instead of going through insurance. If they bill your insurance, they charge an urgent care fee along with an office visit. The office visit that they charge insurance is $ 325, so if you haven’t met your deductible, you will be paying it. Cash payers only pay $ 99 for a visit! Total rip off. I guess they make their money from overcharging insurance payers! I will never go to them again, and will warn everyone I know also.

I was a walk in and they were able to get me in in less than a half hour. Staff was friendly and knowledgable, and the facilities were very clean and organized. I would recommend using Doctors Express for any urgent (non-​ER) care needs.

When I called to make an appointment I ask what was the best time to go. I was told between a certain time and a certain time. When I arrived there was only one other person in the waiting room. The front desk staff was very courteous and helpful. The doctor’s assistant and the nurse were very professional. The doctor was very attentive. The facility was clean. I would highly recommend this medical facility.

Took an appointment and went there on last week. Staff was excellent and customer friendly. Doctor has listened very carefully to all of my problems and provided the solution. I live in lake Oswego and this place is very near to my house. I recommend this hospital!

I came here back in April of 2013 for a high fever I’d had for several days. The front desk staff was friendly and I was seen quickly. A nurse attempted to take a swab from the back of my throat but complained I wasn’t opening my mouth wide enough and told me I should try taking the sample myself. I said that wouldn’t be possible and finally she was able to get a sample. They wrote me a prescription for some antibiotics and I was on my way. I got a bill in July of 2013 which I paid.
Now in January, they’ve come back telling me that I underpaid my bill by exactly $ 20. However, I know I paid the full amount of the bill that they sent me back in July. I think it’s pretty fishy that there is suddenly a $ 20 difference in the billing amount, and they wouldn’t alert me to it for six months. The convenience is great, but being billed a second time almost a year later is frustrating.
EDIT: I called them and disputed the charge difference since I found my original bill from them and my copy of the check I sent them. The woman in charge of billing was insistent that I must have been reading the numbers wrong and told me I needed to pay the balance as soon as possible. I scanned and emailed her both the original bill and my check scan from the bank. After I sent those, I never heard back from them. I guess they either found their error in billing or gave up trying to scam me out of an extra $ 20.

Went to Doctors Express for a horrible cold, which peaked during my finals week, conveniently enough. I had a pretty severe cough, and congestion that had been causing significant pain in my ears for days. The PA prescribed me a few things, but refused to prescribe Sudafed. He gave me a totally bogus reason for the refusal (I’m in pharmacy school – don’t lie to me about medicines!) and treated me like some kind of junky, and so I ended up having to make a long trip into Washington, in sub-​freezing temperatures, in search of a pharmacy that had Sudafed in stock.
ETA: Doctor’s Express was very, very professional in the way they handled this issue and addressed my concerns. Having had this experience with the management, I’d be much more comfortable returning for care in the future.

I walked in and went to the desk to check in, and they said have a seat. I was the only one in the waiting room. The girls up front were talking and laughing for 20 minutes, They could have had me sign in or something but just ignored me, so I walked out and went somewhere else. Very unprofessional.

Made an appointment online for 8am, got right in. Very friendly and efficient staff. Excellent, modern facility and equipment. Was visiting from out of town, found them online, short distance away. A+ for all at Doctors Express Lake Oswego.

Called my doc but couldn’t get in
Scheduled on line when I wanted to get in
Quick great service problem handled
Frankly was VERY pleased with everything
Thy even called the next day to see how I was doing
I will return if I ever need their service s again
NW portland location

I, too, had a great experience. I walked in with a severe laceration at 4pm on a Friday. I had no wait. The professional and humorous doctor stitched me up and I was out 30 minutes later. I would recommend this place to everyone.

Unlike the other reviewer, I had a very positive experience with my first stop into an urgent care in the Portland area. There was definitely a MD in the office and the medical assistant also seemed quite competent. I work in the medical industry and understand that medicine is not an absolute science, and sometimes it takes a few visits to figure out what is going on. I was triaged in very quickly and given a diagnosis that I will trust unless my body tells me otherwise. Overall way better and way less expensive than going to the ER.

I went here while on vacation and my 6 yr. old had a urinary tract infection. We didn’t wait very long (10 min.) and saw a lady doctor who was familiar with specific meds our son had been on in the past for bladder infections. She gave him antibiotics and called 2 days later to see how he was doing, and then again later that day to confirm the culture was back. I see many doctors and she was professional and the staff was sweet to my son and I. We were in and out in 90 minutes. It was a very clean office.

I wanted to say a big thankyou to Dr Tan Pinney and the staff who attended me when I visited the NW Portland clinic. I was travelling the USA from Australia and had sustained a foot fracture. Dr Pinney provided excellent attention, advice on management and general assurance for my husband and I.

QUACKS– do not go here. I was misdiagnosed multiple times– they said I had a sprained knee when it was a torn ACL. I had multiple visits before I insisted on getting an MRI which they dragged their feet on. My doctor at OHSU said that my «sprain» diagnosis is not even a medical diagnosis, just something they can charge you for. My real doctor recommends that NO ONE GO HERE. They are not medical professionals and it will cost you more in time and money than going to a real doctor in the first place.