Chuck E Cheese’s

Customer service was awesome, the food was good not the beer it doesn’t taste good, the restrooms are a mess you can realize it two ft before you get there because of the smell. Theres a duck game for toddlers the water was dirty and smell bad. Sad because its the only one at Lakeland! Maybe we should take a trip to Tampa, Brandon or Orlando to avoid the mess!

Well it’s a shame… Because this chuck e cheese in particular is exactly what you imagine when you think generally of chuck e cheese… Old and un renovated, miserable staff, broken and not working games, and no spirit. I usually go to the chuck e cheese in Waterford lakes and although it is always packed it is so worth the drive and the crowd. I decided to try this location because it was closer to my house but as I was getting closer and closer I was starting to regret it. I don’t think it’s in the best of areas and as soon as my family and I pulled up we saw a absolute dead parking lot, which was initially exciting. When we walked in we did see something very cool which is a little area for bumper cars. My son WAS OBSESSED but it does cost 4 coins, you need a staff member to start it, and it only last about 30 seconds. That was the best part of our whole visit. MORE THAN HALF of all the games there either didn’t work, took my tokens and no game, or didn’t spew out tickets when due. Not to mention they had certain games that looked like they were from the 90’s… All in all I can’t blame management because hey didn’t necessarily do anything wrong or make my experience unpleasant but this location absolutely needs to be re done as it is extremely outdated

Good time. The staff was helpful. I have four children and they loved the attention that Chuckie gave. Also, the food was good. I think that they have improved the quality of their food.
This place is a great place best to treat the children.

Came to enjoy one last day before school started. Ordered the bbq chicken pizza. Very good. Nice alternative to the everyday regular

This place gets 5 stars for the customer service!
I was recently invited to birthday party for a child who was turning 2. The party was suppose to start at 7:00 on a Saturday night (very crowded & busy nights). The birthday girl (and parents) were nearly an hour late! The employee in charge of our party was super nice, upbeat and never complained and actually treated the birthday girl and her parents kindly when they finally arrived. The manager came out to help take orders and tried to expedite the orders for the sake of the party guests and never brought up the fact they were an hour late! I overheard the manager telling the hostess not to worry about the 8:45 party as he would accommodate them elsewhere he wanted the 7:00 bday girl to have the full chuck e cheese experience! Is that not awesome?