Steak ‘n Shake

Service here is pretty slow. Though they aren’t openly hostile, the staff isn’t overtly communicative or proactive. The food is greasy and we won’t likely be back. Five Guys is worth the drive.

Manager and chef were arguing in front of customers at 1:30 in the morning. Very unprofessional, the cook and the supervisor were cussing at each other while customers were eating inside the store. The drive thru took forever since no one cared to take our order. We ended up leaving when we saw the manager slamming the cash register closed saying «i don’t have to take this s*** from you, is not my store, is (other manager) store» while the cook argued about how he cracks under pressure. All entertaining, don’t get me wrong, but it wasn’t the place or time for that.

What is WITH Steak n Shake? I pull up to this particular one at 4 in the afternoon. The drive-​thru is about 3 people deep, so I hop in line.
10 minutes later, I have not moved. Not an inch. I get that it’s not like Taco Bell or McD’s, where you can just buzz through. But COME ON, MAN. In 10 minutes you haven’t moved a SINGLE order?!
I love Steak n Shake. I grew up on it as a kid in central Illinois, it’s my dad’s all-​time favorite thing… but I don’t know WHAT has happened to their service. Is it reasonable to expect people to wait 30 minutes in a drive-​thru for burgers and fries?
Of course not.

Took 30 minutes after ordering burgers for the shakes to arrive. Mine had melted.
Server said it normally takes a half hour to get the shake during happy hour.
Heck, my burger was almost fine by the time shake arrived.
Terribly disappointing.

Zero stars? So here is the timeline of events, we arrived not expecting much, just a normal Steak ‘n Shake type service. It was pretty busy and te manager was tending the register, he was very slow moving and emotionless.
It took about 5 – 8 minutes to get an order placed for four milkshakes ‘two mint Oreo and two black raspberry chocolate chip ONE WITHOUT CHOCOLATE CHIPS’
35 minutes later the turtle of a manager brings out shakes up and we ask which raspberry has no chocolate chips. He says «they don’t come with chocolate chips» ok well the sign says chocolate chips and I can see them on top and in the shake. He proceeds to walk back with the shake and comes back and hands us the same shake back.
We noticed on the way out that he just took that shake, took the whipped cream off and put more on without sprinkling chocolate chips on top.
Slow service I can deal with because it was busy, but how does someone become a manager being that slow, ignorant, and lazy? Absolutely ridiculous.

Not my favorite. Had to wait 15 minutes to get in, and then it was crowded, loud and the food service was really slow. Over ½ of the salad I ordered looked like something that even a hungry rabbit would turn down.

3509 HWY 98 Lakeland
November 27^th, 2015 4:55pm
When we arrived 12 tables 4 wait staff and yet we waited 10 minutes standing to be greeted… at least 4 families in line behind us.
1 staff member roaming around the parking lot… then in the grill area… then at the cashier… then in the back storage area. never saw him again.
No chili???
Tim was the only reason we stayed. He came to our table after he saw we werent being helped. This was a common theme… he had MOST of the tables for this reason. He hussled and attempted to make every table he touched happy.
4 Waitresses standing around the soda machine griping and complaining loud enough for paying customers to hear… Tim sat 3 tables… still serving half the restaurant
1 table of 4 left because no one ever took their order.
1 bus boy came out to clean a single table… otherwise when the other waitresses came on the floor they were slowly cleaning off the tables.
I lost count of people in the grill area. yet the food was ridiculously slow coming out.
The manager literally stood at the register for most of the hour + that we were in the building.
Whoever was making the shakes must have hand made the icecream because mine didnt come until after I was half finished with my dinner.
Major disappointment.
I wouldnt say anything but every time we go west from Davenport and we try to stop here… we always have this type of experience.
From transplanted Hoosiers… we expected much more from one of our Northern favorites.

30 minutes in drive through. Ding room virtually empty. Ordered strips and fries, and a shake. Not stopping here again. This was second chance in 3 months. Same thing last time.

Our server Timothy was very nice and on top of our service but I would never stop again. The manager must be nonexistent. No one wanted to work a large group of young people came, they were not disrespectful but no one waited on them! They waited 15 minutes and left. There were 4 servers and they all refused to clean the tables or wait on them. It was very disturbing! The manager should lose their position! The only server working was ours the others simply chatting.

Stopped by for a late night snack on the way home from Orlando. Everything you would expect from a drive thru that is open 24 hours. They have skinny shoe string fries and yummy milkshakes. Greasy food and milkshakes. what more do you want at 2 AM! The guy that helped us was nice but very slow. If we are hungry and passing by in the middle of the night I suppose we would stop by again.

Waited 13 mins after seated and not one of their slow lazy servers acknowledged us… won’t go back, the foods def not that good. Pfft

Worst steak and shake ever. Over 20 minutes in the drive through for a couple shakes.

Horrible! Where do I start??? I needed a late night snack after getting off the plane for 7 hours and choose to eat here. What a effin mistake!!! I ordered chicken tenders with seasoned fries and a lemonade with no ice. She got the whole order completely wrong and I noticed it once I drove off I was so mad. Don’t eat here the fries were cold and stale, the lemonade taste like water.

Went for breakfast got into line at the drive thru at 915am. Order two breakfast combos the sausage egg cheese biscuit and the breakfast bacon slider combo. there was one car in front of me. I literally waited 40 minutes in my car for the food to come out. I was so angry I almost left but had already paid. I will never come here again. I know not to expect fast drive thru here but 40 minutes. Ridiculous. On to the food. Hash browns were very good for fast foot hash browns. The sliders were not tasty bland and dry. The sausage egg and cheese biscuit was excellent. Shame I won’t go back though to have it again.

Horrible.
Repeated our order 4 times when all we ordered was a #19 and a frisco melt. That’s it. Then gave us the wrong total at the window. THEN we were asked to pull up to the curb to wait for our food. 22 minutes waiting on TWO items. No apology for the wait. Food wasn’t even hot. Late Sunday evening and we were the only people in the drive thru — just doesn’t make any sense. Stay away.

The burgers and shakes were good as ever
There was a 15 minute
get.a.table
There.were ones open but. the manager ended. up clearing.them
seated
My.shake was delivered about 10 minutes after the meal was
It was Saturday night but I have never seenthat slowof service before

Drive through. 4:30 pm on a Friday afternoon. I’m headed to Orlando for the weekend and I need protein for lunch. I’ve not eaten all day.
I pull in, and there’s a line nearly half way around the building. No Bueno. When it’s finally my turn, I order a #17, which is a triple stack. Only tomato and Pickle, extra extra pickles. And a diet coke.
The food is fine, the fries are cold, but no worries, I don’t eat them any way, but the Diet? It isn’t. it’s their lame attempt at a «cherry» coke. Sorry folks who got the wrong soda. I know I was disappointed too.

For the third week in a row. This location. Has run out of shakes, hotdogs, ranch, cookiencream, also the tables, floors and bathroom were disgusting… some one needs to do sum serious management looking into. Woow. But. Ony up note. The waittress are really nice

My family and I are traveling down to Orlando and started to crave the deliciousness that is Steak and Shake. So, we checked into our hotel and made the very short walk down to the restaurant for take out. We ordered 3 shakes and 2 burgers, not a huge order considering there were large groups there. Although there were some large groups of 7, there were hardly any other costumers. Our burgers were delivered to us first, hot and fresh only 10 minutes after we ordered. Our shakes, however, took an extra 20 minutes to get out. I understand that shakes take longer, however, 30 minutes is an insane amount of time to wait for 3 shakes when there were tables walking in, getting served shakes having just ordered them. I suppose take out orders aren’t rushed, but when you have a full staff and little to no people in the dining area, I expect my food to arrive a bit faster.
Disappointed and I’m not sure we will be stopping here again.

Don’t know why but today Steak & Shake is horrible … I was finished with my meal before my husband got his burger (they brought wrong order twice) nod neither of us got our shakes until after HIS meal arrived. My shake was milk, no spoon needed straw wouldn’t stand up. Spoke to mgr didn’t help much except did get hubby’s burger. Couple at next table didn’t get their order until after my husband insisted the waiter take care of them and then both their orders were wrong. They didn’t dare send back they were too hungry.
I’d wait for the marquee to say «new mgmt» before hitting north Florida Ave S & S.