Eye Express

Someone I bestow a lot of trust, recommended me to to Dr Elizabeth Roberts at Eye Express. When I called I was immediately placed into a 4 person queue by an automated system. An estimated 12 minutes 42 seconds later a rushed woman lacking personality answered the call and asked me a robotic list of questions. Called Monday — Appointment set for Thursday.
Upon entering the huge office, one of the ladies made eye contact and bounced me around. She grabbed pertinent information, she then passed me to another woman to make a payment. (Without insurance it’s about 80 $ for an eye exam) Then another woman snatched me up and «Follow me.» …to the torture chamber!
Inside the room, she preformed her tests, rolling her eyes at me because I couldn’t sit still and I blinked too much. Often, I’d rub my eyes as they’d water in pain, all the while the assistant waited tapping her foot.
Within the next room, she said she was going to put in eye drops to dilate my eyes and it would burn, but just a little. By this point the assistant was severely impatient with me. Eye drops are so difficult for me. Instead of waiting for me to lean back and calm myself, she just dug her hands in and pried my eye lids open and PLINK went the BURNING eye drop. Before I could even react in Fight or Flight mode, she moved to the second eye and PLINK again. Then she handed me a tissue and said «Blink and dab.» As I blinked and dabbed, she left the room letting her words trail her «Doctor will be in, in a few minutes.»
Leaning back into the plush chair, with my burning eyes, I let myself settle on the sad thought that it would take forever for the Dr. Roberts to come in. To my pleasant surprise, it didn’t! Doc Roberts entered the room swiftly and introduced herself
She was so kind, so sweet. I loved that she explained the pros and cons of buying eye glasses online. After asking me for records from previous eye docs because of a freckle on my eye, she walked be back to the long desk of Stepford receptionists.
After they got the info they needed, I meandered off to look at glasses. Fully assuming that they would be high pressure, I looked by myself at first. After searching and finding what I wanted, I asked for help. To my surprise, there was zero pressure at all. I’ll get my polarized Coach sunglasses next Wednesday (sorta a long wait time)
Over all… If I didn’t have insurance, I’d take myself elsewhere, they charge too much to treat people poorly. Dr Roberts, thanks for being great.

I’m a long time patient over 10 years and have never had anything but a great experience with Eye Express. I wear contacts and they take the time to get it right.
They might be a bit more expensive than your Walmart or Lens Crafters but well worth it.

Eye Express is a large eye glass boutique with a wide selection. The «fitting» clerks seem well-​informed on the various pricing structures according to your insurance vs. their product lines. They seem professional and efficient (quick) about filling your glasses order. They are honorable with making sure they fit properly, even with multiple returns. This particular store is a high volume store. Occasionally you must wait for a clerk or a fitter. The doctors at this site are also good.
I find eye glass selecting a little like Chinese water torture. It seems like if you have insurance, the eyeglasses cost you more. It’s hard to know what you need. It’s hard to know what’s fashionable. My average rating is partly due to my inadequacies in selecting and THEIR inadequacies in helping me over this hump. I struggle with the fairness of paying $ 200 annually for lenses.
This place is certainly worth your consideration. If there’s better out there, I’d love to hear!