NTB National Tire and Battery

So 7 months later I go back to NTB to have 4 tires swapped from my current rims to new rims I just purchased. Sounds easy right? Well it took me almost 10 minutes to have the service writer understand what I wanted done. And when I called yesterday to make the appointment I asked what the wait time would be, they said 30 – 40 minutes. Get there today, drop off the car and ask what the wait time would be, 3 – 4 hours.
There was 2 cars in the bays, and only my car in the parking lot… not sure how it will take that long. And the topper is the price difference… I was quoted $ 56.38 on the phone yesterday, and ended up paying over $ 120. Well I guess I am just going to keep going to White tire off of Lorain for all my tire and alignment needs.

My fiancé just got her oil changed here. When she got home I checked the level and it was at the fill line on the dipstick. After taking the car back to be filled with the correct amount of oil, we were told they put the recommended 4.2 quarts in per their manual. I looked at the owners manual which stated 4.6 quarts. Either they are incompetent or just trying to scam you out of half a quart. They did fix their mistakes however we will not be going back.

This is by far the worst NTB IN THE NTB franchise. I am done with this location and their hard sell tactics. I will tell you that there are other tire stores in neighborhood that will not hard sell you like this one will. I went in for two tires, they wanted to sell me 4 plus additional work and I walked out without any tires. I canceled my work order. Now they don’t have my money, future business, future recommendations and I don’t have 2 new tires. I am done with this lication. Good luck to you when you shop here.

I purchased tires from a wholesaler and needed them installed on my car. Brought them into NTB at 11 am for an install. The new tires are in the back of my car. No big deal right :). 80 bucks for the installation when all said and done. A little pricey but whatever. Install might take longer than expected because I didn’t have an appointment. Sure, fair enough.
4:50pm. I get a call from NTB letting me know my tires are installed and that I need an alignment on them as well. $ 170 for everything. Shoot, a lot more than what I figured but sure, go ahead. I make pretty good money. And THANK GOD a unicorn wasn’t stuck in my muffler, THAT would have been expensive.
5:05pm. I get another call letting me know everything went according to plan. Cool! That alignment happened very fast, they probably didn’t even do it. But hey! New tires on! Who can complain. Come on Cleveland snow, what you got?
BUT, here comes the plot twist. I hope you are ready. Get a ride BACK to NTB to pick up my car. Walk up to my car… Here’s the kicker. PLOT TWIST! My car HADN’T BEEN MOVED! My old tires were STILL ON!
SAY WHAT! Oh no you did’n!
I go in and try to determine why I was going to be charged 170… I lost my cool a bit, rightfully so? Probably not. Then they try driving my car into the garage to install said tires. Poor car was just now given some attention. *Tear*. I demand they return my car and don’t even bother with it; a bit aggressively I must admit. They also had the nerve to tell me they performed an alignment! Oh really? You guys probably filed my tax returns for 2014 too, right?
All said and done, 6 hours of my life gone and 3 trips to NTB. Thanks NTB!
Moral of the story, lease a car because… MECHANICS. :)

Never thought I’d review a car joint but here goes. I hate having my car worked on. I know nothing of what I’m talking about. My descriptions are like, «it’s making a funny noise on the left side». A total rube when it comes to car talk. When I walk into a place like this I feel like I’m wearing a sandwich board stating «screw me, I’m clueless, have at it». I’ve been going here over 3 years now and they’ve won me over. When the dealership said I needed a repair on something, these guys checked it out and said the work wasn’t necessary. They could have up sold me and didn’t. This happened with tires as well. Dineen, who works the desk, knows more about cars than most men. Sounds sexist but too bad, it’s a fact. Jerry Kriedman made sure I had a ride to and from work while they were fixing my car. I even got an NTB credit card, no interest for a year. Easy peasy. They couldn’t be more accommodating.

I’ve come here several times and the staff is very professional. They are honest as well and sincerely helpful. I told them what was wrong and what I was looking for and they had knowledgeable advise to guide me. All with no pressure.

Pretty disappointed in the quality of service. Bought tires off tire rack to be installed. They informed me that 2 tps sensors needed to be replaced because if corrosion. Not thrilled but crap happens. After they finally finished my car they stated the pressure light was still on but will turn off after driving a few miles. 5 days later light is still on and I have to go back up and wait for one of the ‘new’ sensors to be replaced again. Didn’t charge me but didn’t really seem apologetic for wasting my time.

I went here in 2011 for an oil change because I often work late and they were open late. After the oil change, I left NTB and got on the highway going east. After five or ten minutes, I noticed smoke coming from under the hood. I pulled over on the highway and opened the hood, there was oil all over my engine compartment and the oil cap was missing from my car. I called NTB on my cell, and they admitted they forgot to put the oil cap back on. I drove my car slowly back to NTB where they topped off the oil and returned my oil cap to me, although my engine compartment was still covered in oil and smoking. After such a huge screw up, I expected them to offer me a free oil change at the very least. They did not offer me any compensation for their mistakes and my inconvenience. Suffice it to say, I never went back and I recommend you don’t, either.

I don’t Unilocal much anymore but felt I had to based on the great experience I had at this NTB (despite the poor reviews). We had a car that had been sitting in our garage for almost 2 years towed to this NTB for repair. They received the car in the morning and immediately called me with a plan. They called me before each step. The car miraculously started right up after a battery change. They could have up sold me spark plugs, a starter, alternator, etc but didn’t. They left it at the battery. They even called later to ask if they could put $ 20 of gas in the car so we wouldn’t be on empty when we picked it up. I will for sure return to this NTB for service. I’m glad that I had our car repaired here. They were polite, patient and courteous.

Worst ever. They will tell you things you need that you don’t, and charge you a ridiculous amount. They are only after your money, and not concerned with your car at all! Worst auto experience of my life!

I took my car in for basic oil change and tire rotation. I had also noticed my tires were low from the low tire pressure sensor on my dashboard. I mentioned it to the man staffing the front desk and he said they’ll take care of it no problem. When I returned to pick up my car I had a few concerns about the maintenance they did. We mentioned it to the man at the front desk and he immediately called someone to take it back and recheck my car. Everything was fine and the oil change/​tire rotation/​tire pressures were satisfactory. The man working at the front desk– I’m assuming he was the manager– said our maintenance this time was complimentary and that he wanted us to feel comfortable with NTB and trust their services. I was thoroughly impressed by their customer service and the work they did to my car. I wil definitely go back there in the future.

I had a bad experience. I went in with a $ 19.99 oil change coupon. Part of the oil change is a tire rotation — AFTER they tried to sell me new tires because mine were worn they said they would not rotate the tires due to the amount of wear. I was aware that I needed new tires and agreed they should not rotate them. Well, they rotated them anyway and when I left my minivan shook violently — so I was forced (in short order) to buy new tires. Of course, I went elsewhere. Just a bad experience with them.

I’ve used this particular NTB 3 times now. The first time, I had them install four new tires I purchased off
(amazing site/​service and a great way to save some cash, btw). Anyways, they did great with that install. The next two times I showed up for basic service, no one staffed the front desk. I waited around about 10 minutes before anyone came by to help me even schedule one of the appointments. On my third visit, I had a scheduled alignment. No one came to the front desk for 20 minutes and a mechanic rushed by – I tried to stop him but he kept walking. The two people waiting had been there for some time. I just left – it’s not worth my time.
I have an alignment warranty, so I needed to go to an NTB to take care of the car. I ended up going to the NTB near my work in Hudson, OH and it was a totally different experience. NTB Hudson was great – very clean, fast, friendly, and they actually had multiple people at the front desk.
I also got a tire estimate for four new tires for my wife’s car during my second trip to the Lakewood NTB. The estimate was pretty high, but I expect that from any NTB. What bothered me is that they had zero stock of a pretty common tire size. I got an estimate from the Hudson NTB, and the price for the same tires was almost $ 100 cheaper compared to Lakewood, without any discounts. They also had tires in stock for the car. I managed to get $ 100 off the cost and the overall price was heaper than
, which was surprising. The Lakewood NTB is overcharging for some reason and it is poorly staffed. I don’t think I’m going back at this point. Thankfully the Hudson location doesn’t leave my warranty worthless.

These people are outright dishonest. My car needed a brake inspection. Since this NTB is nearest to my place, I took it there. They gave me a quote for $ 660 and when I refused their service, they charged me some fees for the ‘free’ inspection! When I talked to their customer service, they promised me to reimburse that fee. All I get from them, even after one year, are junk mails.

They are fast and efficeint I will give them that. I have gone to them on two separate instances and they had my car back on the road in not time.
They are a little pricey however. I had recently tried to change my own brakes and snapped two bolts in half during the process which made it a job above my skills at that moment. I went to NTB because they were the closest with all the parts all ready purchased in order to do the job except for a caliper which I hadn’t expected on replacing and now had to because of my own doings. They would not use my parts and doing a price comparison when I received their bill I was a little shocked on how much they upcharged me on parts. I understand that that is where they make their money but 80 dollars for brake pads I had purchased the day before brand new for 30? 170 for rotors that I had got the day before for 70? No I didn’t buy cheap parts either. I went to autozone. I’m not sure what the industry standard for this sort of thing is but I think that over double is a little much no?
Again they were fast and I can’t say I’m angry about the finished product but I still think I may be shopping around for a new place to go before I venture back to Lakewood NTB.

When I first arrived in Cleveland with my old car, I came out to my workplace garage one evening in the Fall of 2008 to find my battery dead. Security jumped started me, but I found myself driving the streets of Lakewood trying to figure out how I would do the commute next morning and also get a new battery. I had nearly no tools in my apartment garage.
I stumbled across NTB on Detroit Ave, lights on at 8:30 in the evening. They immediately sold me a new battery, then came out to the parking lot and installed it. Problem solved, and I became an instant regular customer. I had them do a couple of services over the next year. Another time, I picked up a nail in the sidewall of my tire, ruining the tire. On a Sunday afternoon, they drove an hour roundtrip to another store to retrieve my exact tire and install it.
That’s valuable service to me. I did not price shop the tires and battery, since it is the timely convenient service that mattered most to me. No trying to arrange a pickup/​drop off/​ride to work, just get the car fixed now.
I sold the old car and left Lakewood for the East Side, but still highly recommend this store for its hours, location, and service.