Schaefer Lawn Sprinklers

Called to schedule a service in late October. the lady on the phone was pleasant. scheduled 10 days out. okay, no problem… a week later (3 days before the scheduled service date & after me rearranging my work scheduled) I get a phone call from them basically telling me they got a bigger, better paying job… and that they would have to cancel, and if I was interested. I could be scheduled week three in December. IF the ground wasn’t frozen yet. COMPLETELY UNPROFESSIONAL…

I’ve gotten GOUGED like other (s) reviewing Schaefer.
They’ve done our sprinkler blowout for the past two years. Even after some mistakes, we decided to continue with them.
This year they GOUGED us. They charged $ 50 more than their advertised rate (which is a 50% surprise overcharge). They’ve never done this before.
I wrote them a letter and ask to explain why they charged $ 50 more than rates posted on their site with no response in any form. Nothing.
No way would I ever use or recommend their work. Caveat emptor or it should be acheteur se méfier.

I was over charged by almost $ 200 in parts on my service invoice. I called them and was told the bill is what it is several times until I got the service manager to review the bill. He reviewed it and admitted the error. I received no apology and rude communication. Check your invoices!

I saw their sprinkler truck parked outside our house. The driver, who turned out to be a co-​owner of the company, was working at a house across the street. We have a sprinkler problem and I walked over to him with the intention of asking how much it would cost to have him look at our problem. Without talking about cost, he immediately stopped what he was doing and explained to me how I could fix the problem myself. If this was not impressive enough, when I said «you are the kind of person I like to do business with, could I have your card,» we walked to his truck to get the card, and he took out a sprinkler head like ours and demonstrated directly how to fix it. This is an indication of integrity and business ethics that is to rarely found these days.

I’ve used Schaefer for a few years to have my sprinklers blown out. Always professional, courteous, efficient and quick for the $ 65 advertised rate. This year, however they were here for 20 minutes and charged me $ 89. No mention of it till I got the bill. I called and was told it was travel time added on, something new they are charging this year. I think a shop rate of $ 130/​hour plus travel time is outrageous for such a simple task. I’ll be looking at other options next year and for somebody who appreciates the business.

We needed our sprinkler system to be rerouted, Schaefer Lawn Sprinklers did a great job. There was a good line of communication in regards to the initial consultation as well as the the final installation. They showed up when promised as also gave us helpful watering hints. I would recommend them to our neighbors.

This company has been the best for service or complete installs for many years. I have referred dozens of people to them with never a complaint. Family owned I think they have maybe 10 employees. They first did a complete system for me in 1982. That’s a long time to be around in any business.

If we had to hire you purely on your driving skills you will not get any business opportunities! You cant drive like an idiot and push people off the road with a vehicle that has your business name all over it! Good luck to you guys!!!