Amtrak

Don’t give people enough time to get off the train. Instantly told an Amtrak ticket collector what happened and even though the train just started moving they couldn’t stop. He seemed nonchalant in notifying the conductor. But he did allow me to take the next train back to Lancaster from the next stop, so I do commend him for that.
The actual train station is clean, has a charging station to plug in electronics and has one snack vending machine and one drink vending machine. There were two police who monitor the place and I think that’s great to ensure the safety of passengers. When I arrived I had a long wait for my ride because of arriving at different time than expected so the delay affected the purpose of the whole trip. The police were observant of everything and were willing to do their jobs to protect if needed. I can be pretty intuitive and very accurately sense some things so kudos to them for that.

The train station itself in Lancaster is pretty clean all things considered. But also quite small

As many have said, this place is in a serious need of an improvement. I understand that perhaps it’s all part of the «character» of being in downtown Lancaster city, but the walls in the concourse are crumbling and the bathrooms are extremely cramped. However, it is under renovation as we speak, so I’ll let things go.
What’s really the reason behind my low rating is the rude and unprofessional staff working there, particularly, at the ticket booth. This one woman in particular always give off this snide «I’ve-got-better-things-to-do» vibe and distasteful attitude whenever you go up to her with a question. When I went up to the booth asking if I could update the time printed on my ticket for a train that’s going to arrive, she didn’t even look me in the eye. Before I could even finish my sentence, she shoo’ed me off and actually said to me «you’re gonna have to ask the conductor on the train honey, BUH-​BAI.» Granted, my train had already arrived by that time since I was running late and if I spent another minute discussing this with her, I would’ve missed it. HOWEVER, her condescending attitude and tone was uncalled for and totally unnecessary. So for that reason, two stars.

The Lancaster Train Station is so easy to deal with, I love it. No muss, no fuss. There have been some recent renovations to the building making it look nicer. The building is quite historic, it is very open which gives it a somewhat cold, sterlie feeling, but you aren’t coming here to hang out, you just need to catch a train. The staff is always friendly and helpful. I’d rather take the train and deal with stations that are as simple as this one any day over flying.

Why can’t you be cheaper? I’ve always had a good experience on amtrack. It’s clean, quiet, well monitored and often on time.

The train station building in Lancaster, PA, was constructed in 1929 by the Pennsylvania Railroad and is now owned by Amtrak. It is listed on the National Register of Historic Places as part of the Lancaster City Historic District. This station definitely has character, with its design comprised of mostly of brick, featuring concrete columns and large, oval windows and high ceilings.
I really like Amstrak and depend on it when travelling around the east coast, especially to Boston and Pennsylvania.

The Lancaster train station is in need of serious upgrades and shows it. However, they are pretty efficient all the times Ive been there. Amtrak itself is pretty good as well. On time and a nice ride.
On the downside, security is a little weak. Im ok with it the way it is, but some people are kind of skittish about it.