Arby’s

One of the worst customer service experiences ever. I wish I could give negative stars. It took me 3 trips in the store for them to get it right. I was not offered an apology and the manager, Becca, just stood and laughed with co workers because they kept getting it wrong and I had to come back into the store 3 times. There were no other customers in the store and they just couldn’t comprehend that I wanted my sandwich plain. It was absolutely terrible. If I wasn’t sending the gift card 14 hours away from that location I would have asked for a refund. I would highly advise that anyone looking for a courteous, attentive staff for their dining pleasure seek out an alternative at one of the many other eating establishments in the area!

I couldn’t bring myself to give a fast food establishment 5 stars… But this place was great. Friendly staff and fast service! Clean tables and seats!

I hope you burn down. You forgot my aju sauce and I live 20 minutes away. I can’t properly enjoy my French dip and Swiss now, which is wonderful, but not as wonderful as with the aju!

I work nearby and come here semi frequently, in general the food is good and the staff friendly. Can’t say much else, it’s just what you’d expect of fast food.

I like Arby’s food. I love their curly fries. They are my favorite. I did find out recently that they are the worst fries to eat :-(I don’t go here that often so when I do I think I will still load up on curly fries bad or not. lol I only ever had a problem with this Arby’s in the past. I was there a few years ago to get a roast beef sandwich and guess what??? They were out of roast beef??? How in the heck do you run out of roast beef? That is like McDonalds running out of burgers. haha Yeah I would have give an extra star if something that major would not of happened at this particular Arby’s. I would have no problems going back to eat at this one. Only thing is in the summer I would avoid it like the plague since it is across from Dutch Wonderland and all the tourist are shopping at the outlets so the traffic is major bad.

This Arby’s is on busy Lincoln Highway in Lancaster. However, they have a lot by themselves so parking is not a problem. I think it’s an average Arby’s with decent food and good service. However, on the evening I was there, none of the tables in the dining area were clean.