Boot Barn

for being called boot barn they have a VERY SAD selection for smaller feet on men. I needed a size 8ee in boots and they had a selection of maybe NONE in that size but a few just 8 no wide. I asked the man working if they had them in another spot in the store he said no just by size so I guess the answer was NO. I did not like the feeling I received while in the store because he followed us around and just kept watching us kind of like in a tourist shop at the beach. They really never any effort to help at all just kept the ever watchful eye on us… I guess in case made break for it with boots in my size… no wait they had NONE. I use to buy all of my work boots here but after this last visit which will be my LAST visit I will drive out of the area like we have to do so much now days… bad selection and very bad customer service…

If you want good customer service, go to Boot Barn. Every time I run in there Kathy is always such a great help. Makes me feel welcome, She always has time to help me with my purchase. When I go to other stores in the AV, I always wish I had gone to Boot Barn the customer service just isn’t the same. Thank You!

So I call the store and ask for a very specific type of FR pants by Carhartt. The gentleman that answered the phone says oh ya we have them. So I repeat my self again and ask about the specific type of pants. Same reply from the man on the phone. So you guys can already guess the rest of the story. They don’t have them and they don’t even carry that style.

If you wanna feel uncomfortable an have every eye watching you when you shop here go to boot barn in Lancaster. This place makes you feel unwelcome. The lady even asked me why I’m spending so much on boots She’s never seen anyone so young spend that much. Talk about discrimination. Stay away hopefully they will close there doors soon.

First!
I used to purchase all of my work boots from this store when I first got to this valley until I found the internet, unfortunately not having to pay taxes or shipping cost ended my trips to this store.
The employees here are nice and usually very helpful but working off commission may sway these attitudes.
I recently bought a pair of Ariats, through Amazon, that needed warranty repair, this store is an Authorized Ariat dealer, although they could not help me when I attempted to get their assistance.
When I called they where more than happy to help me but when i arrived no one knew what i was talking about.
All I got was, «Did you buy them here?», I replied, «No». Response, «Well there’s nothing we can do for you». I replied, «I spoke to Ariat and they told me to come here and you’d help me».
Instead I got paraded around the store to another customer so the Mgr. could explain to her why she shouldn’t buy the boots I bought, what the heck!
I was given a bag and was told to ship them to some other place other than Ariat, I got blown off. Left this store for the last time unaccomplished.
After three weeks of speaking to Ariat and taking Boot Barn out of the picture I received a brand new pair of boots for the cost of shipping.
I won’t go back to this store for anything ever. I’ll drive, spend the $ and time on gas just because of this incident.
Good luck barn.

How the West was lost 99% Chinese made boots and all of these country-​western stars got clothing lines and it’s all made in China or India the customer service is great the staff is great but it really makes me sad every time I come in here and can’t find anything made in America They even try to fool you with name brands like American Worker which is all made in China I had called their corporate office and told them I can help them set up an American made clothing line with the name BOOT BARN but nobody ever returned my calls I wouldn’t mind if the Chinese boots were $ 60 but they’re $ 150-​$ 170 I’d rather pay the extra $ 20 to buy American The thing is you really need to look at the labels some Justin’s are made in China some in America some Chippawa made in China some made in America All I can say is read the labels and buy American don’t be fooled … All the clothes with country western stars names on it also made in china or india… dont get me wrong i love China and Chinese products. but the prices are the same or more in price where is the savings for shipping our jobs overseas. $ 70 shirts should be $ 10. i posted this review to all boot barns and they were deleted cause Unilocal said i have to have a personal experiance with each store so im posting to each store ive checked into.