GameStop

Mitch was very positive & patient with my 6 year old gamer. He stated this is a nice GameStop!

I received a DLC for Christmas. Unfortunately, it was the season pass for Borderlands 2 and I needed it for Borderlands: The Pre Sequel. The purchase was recommended by an associate. I have no idea why he would suggest a DLC for a game that is over 2 years old and think nothing of the one that was released a mere 3 months ago but whatever, not a big deal I’ll just exchange it, right? Wrong. They don’t do exchanges for digital games. Which I understand why this would be problematic, they don’t want people cheating the system by using codes and refunding/​exchanging. Completely understandable. However, they should have a way of seeing whether or not the code has been used. I already have this game and have no use for it, I’m not looking for a refund, just a simple exchange.
I went to the store and the associate said that they cannot exchange/​refund. So I called corporate to see if they have any further advice. I waited for over an hour on the phone. Finally a woman answered who talked in a circle until I finally asked for a supervisor. I got put on a short hold and then I was connected to a supervisor who immediately had an attitude with me. He informed me that this isn’t something he can handle, a district manager would have to take it from there. He got my information and assured me multiple times that I would be contacted by a district manager by the end of the week. End of the week approaches and I have yet to hear from anyone so I called corporate again.
AN HOUR AND A HALF ON HOLD for a second time. Another woman talked in circles, going so far as to say a district manager may or may not contact me by Monday. I didn’t think that was fair at all considering I was originally assured I would hear from one by Friday so I requested a supervisor again. This supervisor was MUCH nicer than the first. She looked into my situation and discovered the dirtbag supervisor from before didn’t bother passing my information to a district manager whatsoever. Because of this she decided to give me a gift card for the amount of the DLC I had received for Christmas.
I just attempted to use the gift card to purchase the correct DLC but there is a balance of $ 0… I’m currently on hold with corporate for a third time and have been waiting for over 40 minutes. I’ve heard nothing but nightmares regarding GameStop and I’ve finally experienced one myself. Avoid them like the plague if you know what’s good for you.
**UPDATE** After I waited on hold for over an hour, the guy asked for the gift card number. He checked the balance and told me the money was on there. I then double checked and confirmed it was in fact on there. We both had a good laugh over the fact I waited on hold for over an hour for nothing. I ultimately ended up with the correct DLC. Shoutout to Iris, the supervisor who came through for me. However, this has no effect on my rating, the one star still remains for having to go through the whole ordeal in the first place.

Best GameStop in the AV