Roll On America

This place was like a throwback to the late 80s early nineties. I was just waiting for the couples skate and dimmed lights. There seems to be a couple regular kids that skate there and they are quite good and have fun. There is an arcade area with kids games, a bouncy house, and laser tag. However, laser tag you need 16 people for and that just was not happening even on a Saturday. The place was empty. The staff was sweet as sugar although the ear piece for the girl serving slushies proved distracting. A girl giving out the prizes noticed my stepdaughter had some sadness going on and wrote her a note that she slipped into her candy she won and whoever you are, thank you. You are an amazing young girl and she was so happy you noticed her and told her that things get better. It made me tear up that one kid would reach out to another like that. So that girl deserves a promotion because she is amazing. Otherwise, it was pretty standard for such a place and the staff seemed chipper. I probably wouldn’t be a regular.

Ok so we went here for my little girls small birthday. A friend told me when she went she was allowed to bring in a cake. And that she had seen atleast 4 other people with cakes. So yesterday they had an unlimited pizza buffet for 5.99. Ok so heres the first problem the pizza tasted like dollar store tortinos pizza. Nasty, second problem drinks were not included with the buffet. Had to pay 3 dollars a drink ok what ever you get free refills right? No refills are 1 a refill not cool. 5 dollars for lazer tag ok not bad but they give vest that don’t die to certain people. That’s cheating. Every one should die. Ok next complaint they told me if i wanted to pay 50 dollars they would let my daughter bring in her cake. Nope not happening. Next complaint my friend kid doesn’t skate that well so they rented her this pvc walker thing not for free but for 5 dollars are u nuts? 4 dollars for rentals and 5 dollars for a pvc thing insane. Then they couldn’t even use the little bounce house they don’t way that much. So let’s sum this up bad pizza no free refills, 50 dollars to bring in a cake when other people have brought cakes in (way to make an 11 year old cry) rude managers and staff. One staff was out skating before his shift and was teasing the two girls for falling down, not skating that well. And he was skating way to close to them. Insane prices and the handicap bathroom barely fit my wheel chair. This was an awful time way to much money for what it was

I come here often with my nieces and nephew. My nephew is autistic and he has extremely bad anxiety with certain things. He’s never once had a nervous breakdown here at roll on America until today. We come here year after year sometimes even monthly. We had a little break and We haven’t been here since last summer and we noticed The arcade was moved around and the spin-​n-​wheel game is more visible. The lights caused him to have have a nervous breakdown so I asked the employees if there were anyway we can turn off the light since the arcade was empty anyways. They kindly sent a manager to see the issue. The manager Tricia came after a long 20 minutes (I saw her at the ticket table not doing much and didn’t understand why she didn’t come sooner) and said there’s nothing she can do, She said all the arcade games are linked up to one circuit and if one game is turned off then all the games turn off. I’m sure there are on and off switches on all arcade machines so there would’ve been a way around it.
I get that the game should be open to everyone and not turned off because of one kid but it didn’t hurt for me to ask. Tricia could’ve handled it a different way instead of being a jerk about it. She just simply didn’t want to deal with a kid that had a disability. Had I known my nephew would have a nervous breakdown, we wouldn’t have come so we could avoid this issue.
Tricia does not care to help make the experience more pleasant to customers that have children with disabilities. Instead she would ignore the issue with an excuse and walk away. She didn’t even try. The entire staff was very helpful and I understand that it’s out of their hands. As for Tricia however, She was clearly annoyed and said there’s nothing she can do and she would need the ‘ok’ from the general manager, which was reasonable but she attempted to walk away without even trying to contact the general manager or even providing me with any means to contact the general manager. I had to ask her for the general managers contact number myself.
I understand that the arcade is open to everyone but instead of lying about the machines, She could’ve simply handled it a different way. I would’ve understood had she been more pleasant and genuine. We have been regulars for years before Tricia started working as the manager and never once had an upsetting experience. I believe she started August of last year. Hopefully she learns to provide better service to customers with disabilities in the future. Or at least pretend to care about people with disabilities. The lack of empathy that she had speaks so much about her character. The employees here seemed to actually put more effort into work than she does.
Tricia, I’m not mad about the fact the arcade machine wasn’t turned off, I’m upset about how you handled a situation that involved a child that is autistic, so carelessly. Instead of rushing to avoid the situation, make more of an effort to talk to families so they won’t feel bad about having an autistic child. I mean, it’s a shame that you’re the manager here. If you didn’t like your job, you should work somewhere else.

Our family went to a birthday party here on a recent Saturday afternoon, it was very crowded with multiple parties but we still had a great time skating. It appeared to be adequately staffed with well trained employees, but with this size of crowd it was very busy. We had a great time and will definitely return!

This is one of the best rinks in the area. The floor is painted concrete, it’s sticky sticky sticky! The stickiest floor you’ll ever skate on. Open skate is always fun, they play modern music, have a big projection screen tv where they play music videos and sports games.

Had our daughter’s lasar tag birthday party here. Unfortunately some of the lasar tag equipment did not seem to be working properly resulting in 2 games of frustrating tag. Also strangers were allowed into our lasar tag game and they were older than our 9 – 10 year olds and they took over the game. When we complained about this, we did get one additional game. However, some of us were still frustrated by the equipment not always working properly. And we did not get all of our scoreson paper at the end as we should have. For the dining part of the party, the room we were given was only separated by a curtain from the roller skating rink and the music from the rink is so loud that you have to yell just to be heard. The pizza served was mediocre. For the price that you are paying for this type of party, I am not sure that it is worth it.

I love Roll On America! It’s my favorite roller skating rink! They have lots of special deals and events. One of them you could have unlimited skating, free rental, lasertag, and unlimited pizza and soda for ten dollars! They have great music to skate to and it’s a fun bright place. The floors are great to skate on! It’s a great place for birthday parties. The only problem is how far away it is from me. But people that live close to it should definitely take advantage of the opportunity!

Came here with my girlfriend on New Year’s Day. There was a special rate coupon
on-​line, so you couldn’t go wrong with the price. We have both skated in the past,
but not for at least 20 years or more. I wasn’t going to do the in-​line skates — I tried
that once & it was just too hard. So we did the old-​fashion 4-​wheel skates.
Everything started off well until our rented locker shut & after inquiring, I didn’t
realize you couldn’t open & close it at your leisure. You had to pay 50 cents each
time. Not a lot of $, but I just didn’t know & they should have opened it for me for free.
We put on our skates & after a not-​so-​brief re-​acquainting (learning) period, we both felt comfortable on the skates.
It’s a lot of fun & we thoroughly enjoyed the skating. I fell twice & even took out a mother & child in one of the falls, but they were OK (they were just walking funny afterwards).
The skate floor was some kind of rubber material. Not bad. I was used to hardwood flooring in the past. I guess this is better for when you take a spill. There was a big dark spot (about 3′ x 3′) in one corner that was in need of repair. You sort of had to either avoid the spot altogether or skate over it slowly & carefully. Looks horrible & should be fixed.
The entire place was a little dated & not very clean. The bathrooms weren’t very modern or clean. The sound system sounded great & was modern.
My biggest problem was with the employees. They were all young men & women doing the best they could, but I felt that they hadn’t received the proper training on anything.
We ordered a small pizza @ the snack bar. It wasn’t busy & there were only 3 other customers there the entire time, while I was waiting. After about 15 minutes, they were staring @ me & I was staring at them. Where’s my small frozen pizza, that just needed to be warmed up? They admitted that they forgot to put it in. I suggested they give me 2 slices from the countertop display, that were already hot & ready to go. The young man said OK, but he still had to call the manager to ask. He simultaneously put a small pizza in the oven for me. So by the time the manager arrived, my pizza was ready already. It was an 18 minute wait (exactly-I’m not exaggerating).
I explained to the very nice young man that the correct thing to do when you make a mistake is to ask the customer «what can I do to make it right?». My answer would be to immediately reach in & give me 2 slices that are ready to go & have me be gone. It’s not something that you have to call the manager over, from the other end of the building. We are city folks & we don’t have all day.
It was ridiculous.
While I was there a kid brought over some fried dough, that he claimed wasn’t eatable because it tasted funny. He had taken a couple bites out of it. My guess is that he wouldn’t have ordered it if he didn’t want it. It just wasn’t good.
So again they had to call the manager over, but she did give him his money back.
I don’t blame the workers. I blame the owners. The employees should be told to make the customer happy, no matter what it takes, so hopefully they will return.

If you ask me how I ended up at Roll on America with a group of teenagers, I’m likely to lie. The truth is just too weird.
So call me a big baby but it’s been a really long time since I’ve skated on 4 wheel skates. Let’s not discuss the fact that rollerblades did not exist when I was a child. So yeah, not reviewing the skating.
So if I’m not gonna discuss skating, I must be writing this review for the food, right? OK lets be realistic here … yes, I ate it. I’m not proud of that. It is teenager food and it’s not worth discussing.
OK were two down so the only thing left here is … you got it, Laser Tag. Now if you had told me a month ago that I would be playing Laser Tag with a bunch of teenagers, I would have told you to put the crack pipe down. Sorry ’bout that.
Lemme tell you, laser tag is ripping fun! It certainly got my aggressions out. I mean hell, you’re in a dark place just shooting the hell out of everyone who isn’t on your team. Works for me. I also found out I’m damn good. Came in #4 out of 11. Pretty good for an old lady.
So to summarize, skate if you wanna, eat if you’re starving, but play the damn laser tag and have some fun!

Dirty, charges for PVC trainers, laser tag is fun, my skates were ok, floor was nice, overall good place but big excellent

So last night I did something I haven’t done since I was at least 10 years old: roller skate on quads. This, in a way, was a new experience for me because I can’t remember being any good. And the last time I strapped on a pair of skates was on ice in the 4^th grade.
My girlfriend and I made the trip from Framingham to Lancaster right after 5pm. There was expected traffic on the way up north but not as bad as I thought. Once we arrived to «Roll On America» we made our way inside and stood in the entryway. It reminded me of the box office of the Berklee Performance Center on Mass. Ave in Boston. Admission price along with skate rental was decent, plus on Friday Night’s between 6:15 — 7:15pm «Happy Hour» gets you a free slice of pizza and a soda (pictured). I wouldn’t say the portion size is very filling but it was better than I expected.
Once I laced up my retro, light tan, suede skates with orange wheels I cautiously made my way to the floor. My girlfriend has been skating most of her life and recently she took up skating on quads. It was safe to say she’s had more experience than me. If you haven’t skated in a while or ever it would be best to find a corner of the rink to move around on away from the general public to get a feel for it before venturing out with the traffic. There is a huge difference from when you move from the carpeted floors to the rink itself. YOU WILL FALL at one point or another and it will hurt if you’re not careful!
For a new comer there are a few intimidating things: 1) you will encounter obnoxious teenagers who can skate better that you, 2) you will be passed by 4-​year-​olds better than you, 3) oddly, artistic skaters will be practicing routines on the floor who are better than you and 4) NOT falling will separate you from the ones who really suck!
Even though I spent most of my time on the bench after minutes of skating I still had a good time. Without a doubt it’s a workout and will take a lot of you. Veterans of skating should have any trouble other than dodging small skaters who will cut in front of you and make life a living hell for you. New comers don’t get discouraged, laugh it off like I did and enjoy yourself.