D’ambrosio Eye Care

Please please checkout all the complications folks are having after LASIK. Dr. D basically ran an RK surgery mill in the 90s and has since moved on to LASIK. If you are considering LASIK check out the LASIK Complications group on Facebook. I’m a victim from his RK days. Things went bad day 1 when the numbing drops were either not placed in my eye or it wasn’t enough, and I experienced the most intense pain when he started cutting. Today, I suffer from triple vertical vision in my left eye and double vertical vision in my right eye and it’s only getting worse as I age. I saw comments about the high turnover rate of staff. There are a couple of reasons for this one being office politics and another being that the staff has to deal with the continuous aftermath of botched procedures and they don’t feel it’s their responsibility. I wish I could stand in front of the office to warn people and show them the volumes of testimonies from victims of these procedures. Many doctors no longer perform these type of procedures, but Dr. D enjoys the $$$ to much. I was his patient when he had the big blowout with his father and they stopped working together. His father was a man with greater values and less greed. Save your eyes and your money.

Dont waste your time here. Unless you have a couple hours to spare and don’t mind leaving irritated with lighter pockets. This place is strange, to say the least, and frustrating. Their appointments are long, and you will get paraded from room to room throughout the building and see 3 different people during your «stay» there. The doctor I saw tried to sell me Restasis for dry eyes, which I don’t have. I purchased a new pair of glasses (no one told me they were having a sale a week later, so I paid full price. Thanks.) waited 5 days for them, finally got a call they were ready and the Rx was wrong. Had to go back and have yet another eye exam, even though I told them to just give me my old Rx since it works for me. So another morning was wasted. Had to wait another 5 days to pick up my glasses again with the correct lenses. Tried them on, looked fine so the woman helping me took them and folded them up and put them in the case. I went to use them a day later and one of the arms was so tight it wouldn’t open all the way, or close. Why didn’t she notice that when she took them from me? Had to go back for a third time to have them adjusted… Boy was that a mistake. The same woman tried numerous times to adjust them and every time she handed them back to me they were even worse, too loose or totally crooked. She tried to tell me its because the frames are new and stiff. Ummm no, thats ridiculous! So I finally asked someone else to help me and she was, for the most part, able to fix the arm and straighten them out. They aren’t 100% straight but I cant stand these people anymore and just want to be done with them. I will bring them somewhere else to be adjusted so they are straight. I wont be going back there for my next eye exam or to ever buy frames. Do yourself a favor and go to Lens Crafters. They are quick appointments, friendly, way cheaper and have a larger variety of frames.

I had a very positive experience here, from scheduling to the visit and then for follow up for a billing question. Every person that I interacted with was helpful and very responsive. The optometrist was invested in helping me find a contact lens that worked for me and encouraged me to trial different ones and get back to him with feedback. I will definitely be back!

I have been looking for a new eye doctor seeing I am new to the area. I sent a request for the office to give me a call after 5pm as that is when I am out of work. I received a call the next day at 12pm and was unable to answer as I was at work. I called back during lunch and an outside phone operator answered. She was extremely rude. I asked if they were accepting new patients and she advised she did not know. So I asked when the office was open until because I requested someone call me after 5pm (Which is an option on their website). She said they close at 5 and if I wanted to speak with someone in the office I had to call during their normal business hours which are until 5pm. As I started to ask if I could request an appointment online because I work until 5 she hung up on me.
I called the office back once they returned from lunch and the receptionist who worked at the office was just as unhelpful and rude. She advised they do not have night appointments (Which is not what the webpage mentioned) and as I was saying I would have to go to another office she hung up on me as well.
NEVER would I go to an office who is so incredibly rude especially to someone who was looking to be a patient with them.
Awful customer service. I can only imagine what it is like if your a patient there.

I recently had a laser procedure (not lasix) and experienced unexpected pain and side effects. I called at 4:40 on a Friday (2 hours after the procedure). The receptionist spent 15 minutes trying to find someone to talk to me.
She said, everyone had gone home. She finally found someone who tried to reassure me that things would be fine.
Two days later, the sight in my eye was greatly diminished. It was a Sunday. After waiting 10 minutes for the answering service, I waited another 15 minutes for a call back. I explained the condition, and was told the doctor would call me back. The same person called back and told me to come in at 3PM to see the doctor on call — who was the doctor who did the procedure.
Instead of the Dr. who was on call, an opthamologist, I was seen by an optometrist. She did a thorough and competent exam. She told me the results would be reported to the doctor. I expected he would call me. He didn’t. In a good practice, I would expect that someone would call to see if things had improved. Perhaps naïve.
I am disappointed in the lack of care and concern for the patient. I still have eye irritation and some diminished sight. More importantly I have lost confidence in the doctor and practice. I know I can call again, but expect the same treatment.
Honestly, this feels like a factory, not a practice of medicine.

I recently had LASIK at D’Ambrosio Eye Care and could not be happier. From the moment I had my first interaction with Dr. D’Aabrosio’s staff, I knew I made a good decision. The staff was nothing short of fantastic. Friendly, attentive and informative would be the best way to describe them. The morning of my LASIK procedure went great. The LASIK coordinator and the nurses did a great job to not only get me prepared for my procedure, but to make sure I was comfortable every step of the way. I even got to listen to some great music during my quick and painless procedure.
Now for the really important part, I see great, in fact, I was able to see ²⁰⁄₂₀ the next morning. It has been a few weeks now and other than occasional dry eye, maybe taking drops once a day if in a dry area, I have had no complications.
I would recommend not only LASIK, but the services of Dr. D’Ambrosio Eye Care to everyone I know.

Imagine that you in a futuristic science fiction novel, where conventional optometrists have been replaced with a culture of modular eye-​robots who live in dimly lit colonies. To get eye care, you visit the eye-​robot colony who process you in robotic team fashion.
This is basically what they have going here. It’s not a bad experience but if you’ve been to a smaller optometrist it will definitely seem strange.
The wait time seems average for a practice, and the waiting area is comfortable.
Once you’re called, your visit is then handled by a chain of staff who lead you around on a «tour’ of the facility. You’re dropped off in one area, then led to another area and handed off to someone else. You’re led to a room, you do a screening. You’re led to another room, you get your vision tested. You’re led to another room, you do a retina scan.
If your eyes are dilated for an exam, you’re led to a different area where you’re left sitting semi-​blind until someone collects you to lead you to the next area. I’ve often wondered if I wandered away from my seat at this juncture and missed my pick-​up, if I’d ever be able to rejoin the tour. By this point you’ve generally heard a series of unfamiliar names and been in several indistinguishable looking rooms, and your vision is blurry. (I advise you to remain seated.)
If you’re updating your prescription this tour has to end in the eyewear area. I tried explaining to the optometrist earlier in the tour that I just needed a copy of my prescription (I buy my glasses online) but had to go to the eyewear area anyhow — that’s the part of the tour where you receive your prescription. Follow your tourguide, wait your turn, and explain to the eyewear team for the 3^rd consecutive visit that you like to get your glasses online.
In all, it’s as impersonal as possible. The staff seems to turn over very rapidly — I’ve not seen the same people on return visits, ever. Depending on what you’re hoping for, this can be either positive or negative.
One last criticism: they will write their contact lens prescriptions for one year, irregardless of your history.

Poorly managed, wait time is absurd. Doctors add on all of this testing that isn’t covered by insurance. Whoever previously mentioned that dambrosio is a waiting game, is spot on. Schedule a good 2 – 3 hours for an eye exam, and get ready to shuffle from one waiting area/​station to the next. My family and I switched practices (after being notified that it was a 35 $ charge per patient just to get my records!!!). All they see is $$ signs, with no regard for customer care or satisfaction. After all their screw ups, I’ll never step foot in that office and tell everyone I know!

Wife had an medical emergency. Excellent staff! Even an full display for glasses! Great staff and doctors whom will help you out also.

My 2 kids and I go here. One of my kids, since she was 3 months old. One of the comments on here is so far from the truth! I have been going here, since I was a kid, and they are very professional, here! The front desk, is confidential, about your info. The nurses are never rushing me or my kids. Never have! They have never mixed up scheduling with us. We also us both the Lancaster office and the Gardner office. It is very convenient. Dr. Wiseburg is amazing with my kids! He is the best Optomoligist, around! The appointments are lengthy, but, would want an eye doctor to be thorough, and give you the right prescription or diagnose correctly? Or be quick and mess up? I am glad they take all the tests and are thorough! I will wait! I think the previous, upset poster, went at a busy time. My suggestion: try making your appointment, when they aren’t so busy. :)

I went here after an accident that resulted in some slight debris in my eye. The staff is knowledgeable, friendly and efficient. I spent almost no time waiting for my appointment. My doctor was equally as nice who spoke to me in clear concise terms. I knew what was going on at every step of my procedure. Ultimately my issue was resolved and left feeling confident of the work done. Highly recommend.

The quality of service can not be bragged. It’s like a mill, not a professional office. Custom service is even poorer.