My eye exam was great. The doctors are wonderful. The rest of the staff is horrible. The day I got my exam I was told I needed new lenses in my glasses. I couldn’t wait at that time, to have them done. I asked if I could come back later and was told sure, be back by 5pm and we can do them. I was back by 4:45, but they left me standing there waiting for 15 minutes before they asked to help me. I was then told the lens people went home and I’d have to come back another day, before 3pm. I went in this morning… I waited for 15 minutes before someone even acknowledged me. At that point I just demanded a return. They’re under staffed, slow, unaware and the women working there are uneducated and arrogant.
Ian Q.
Évaluation du lieu : 5 Boston, MA
They have a nice selection of frames i found more than one pair that i loved. My only complaint is that some of the sales staff seem like they don’t know what they’re doing and tend to make mistakes. What makes this store so good is the manager Steve he is one of the nicest people I have met. He has such a great personality and will do anything to make the customer happy. Steve is the reason why i gave a five star review. My advice is that if you go here ask for Steve even if you have to wait its worth it.
Michelle G.
Évaluation du lieu : 1 Ayer, MA
NEVERGOINGHEREAGAIN! I’ve had regular eye exams from LensCrafters for the past 5 years or so… I just started a new job so my schedule has been hectic– I finally get in to get more contacts(my prescription has been the same for the last 10+ years) they wouldn’t fill my script! They said eye exams are only good for a year and apparently it’s been a year and two weeks! What jerks! What’s the point of going to the same place if they are going to treat you like they don’t know you?! Bad customer service. As far as the eye doctors go– I’ve been to two here: one of them at this location is great. The other was very rude. They lost a customer for life.
B M.
Évaluation du lieu : 5 Englewood, FL
Nice selction of frames for a smaller LC facility. Was helped by super friendly staff. Maureen helped me get everything done and provided me with effficient service. Her sales ability was nice, not overbearing but helpful. A pleasant experience overall and very convenient.