Safelite AutoGlass

Hey Safelite, thanks a lot for wasting my time and jerking me around.
I filed a claim through my insurance provider for a windshield replacement and they chose Safelite to do the work. It was bad enough that I had to wait 5 days for an appointment, but fair enough. I drove the car around with a badly cracked windshield for almost a week while I waited for my appointment date to arrive.
On the day of the appointment, my wife stayed home from work in the afternoon to wait for the technician. When the technician, «Rony» arrived at my house for the job, he didn’t even bother to come onto the property. Instead, he parked out on the street and called me to say that he didn’t want to do the job. He was apparently upset that there was a light drizzle happening at the time.
No problem. I told Rony that he could use my garage. My wife just needed to move some boxes aside to clear a big enough space to pull the car fully inside the garage. It would only take a few minutes, I told him. Well, then Rony decided that he didn’t have the right glass. Who comes to a pre-​scheduled job without the right parts? Then he checked his van again and apparently he did have the right glass afterall. But he was just itching to leave the whole time, giving me a bunch of excuses about the light rain (which had already stopped completely), the wind, the lack of space in the garage, and on and on…
So he left. I called the Safelite office to complain and they offered me an appointment in ANOTHER 5 days time. No thanks. I complained some more and the manager assured me he would send the technician back to my house to complete the job. Fair enough. Then he calls me again 10 minutes later to say Rony is not coming because he feels my garage is not big enough and that there might be another light shower coming.
Use these guys at your own risk. Their supposed «we come to you» service claim is nice, but heaven forbid there should be a light breeze or a cloud in the sky, as these guys cannot work in evenly remotely imperfect weather conditions. And make sure your garage is big enough to park your car AND a couple of large elephants just to be safe.

Bernard called an hour beforehand then fixed by badly damaged windshield in 45 mins while I was at work!!! He even cleaned all my other windows and vacuumed my car!!! I love the fact that they came to my job! Thank you!!!

This place scammed us with the wrong window. They replaced a window. They fussed with it for three hours and it still wouldn’t roll up properly. Then they said that the door frame was damaged and this was as good as it could get without body repair.
We took it to a body shop and they said that the frame was not damaged and that the window installed was the wrong size. The body shop installed the right size and it worked perfectly.
We told safe lite and they said the manager would call us back. No call back. No money back. We are saving the bad window for the bureau of automotive repair.

Outstanding service. New windshield installed in 90 minutes. Windshield looks great. Get quote and schedule appointment online. Found a $ 40 coupon code online «4quote0» which worked for me. Just noticed a $ 50 coupon code «5quote0» should work as well. Good luck.

was in on august 31^st. wanted to have the seal of one of my windows of my camper shell replaced. Person at counter said we don’t work on campers you have to take it to a camper place… NO, I don’t and didn’t. Its not the seal of the entire camper… just a window… that’s what you do! the next auto glass place I took it to had no problem doing so… it took 10 minutes. Perhaps it was bad timing as I followed this person in with his wife, kid and lunch. Had this person taken a minute I also took a couple of rock to the windshield which I’m sure will need replacing soon and I wanted to ask him about that as well. I don’t know who this guy was that «helped» me at the counter was but he obviously wanting to go have lunch with the family. I hope lunch was good, your «service» sucked! PS your sons hair cut with the zig zags in it was cute…15 years ago.

Fast, attentive, great service! Very pleased with my new windshield and freshly vacuumed car! Thanks safelight!

I must say that I am a very satisfied customer of safelight. Bernie came to my house to check my window that had been put in by another safelight shop and it was lose so we followed him to the shop and uzy came out and helped and both these guys were very helpful and friendly and I will definitely recommend these guys to people!!!

Very friendly customer service all the way from calling the number that leads to somewhere in Ohio (where I got the quote on my windshield repair) to the staff at this location who took great care in making sure it was sealed.
They have complimentary water and coffee inside if you choose to wait inside for your car to be done and they make polite conversation. Very friendly and attentive.

Amazing service! New windshield, cleaned all my windows, and vacuumed my car!!! Wasn’t expecting that at all! Too notch service!

Not only was using Safelight he right choice, it was the intelligent choice. With Safelight I got more bang for my buck! And the service? Second to none! True professions left me with peace of mind that the job was done right, the first time!

Great service. Called to get passenger window replaced for my daughters car who lives in another city. No problem they were able to do that and she didn’t have to be there so she won’t have to miss work or school. I was able to pay for it over the phone. Price was very reasonable.