The UPS Store

DO NOT I REPEAT DO NOT GO HERE!!! The little girl at the front desk is very rude. I went here to pick up a package and she tells me «That’ll be five dollars» I have never used this facility before I usually go to Ave L. She explains that they have to charge five dollars blah blah blah! I explain I don’t pay five dollars to pick up something I’ve already paid for so please send it to L where I can pick it up for free. She can’t do that only send it back to sender. After leaving I log on to my UPS account to see she put the reason being sent back is…“customer stated she did not order and does not want item” REALLY so why was I there to pick it up? So not only is she rude she’s also a LIAR. Thankful I was able to add my comment that I asked item to be sent to L and I was refused this service did not pick up due to the five dollar charge. I already called the sender who will send another item out today and trust that will be picked up at the REAL UPS ON AVE L so my review this place is a waste of time they charge for what you can get for free by driving to Ave L. I will never pick up a package here again!

Walk into the store had some questions regarding some shipment. The girl was very helpful and answer all my questions. I was very impress:)

The store strives to become better all the time. Christmas season is coming and we all have packages to ship out of the state or even the country. I definitely recommend coming here before the post office to do your shipping. The UPS Store offers various postal services as well as their own shipping options.
They still have copying, faxing, binding, laminating, and other office services, along with passport photos, notary services, and finger printing. Take advantage of their printing and services for work or school presentations, the quality is really great.
The in store mailboxes are very convenient if you need one as well.
I stand completely behind the store and plan to do my business with them as long as I am in the area. They are a great group of people.

I was sending three posters, each 22″ x 34″ and mounted on foam board, over to a business colleague across the country. I had no other material to ship it in prior to coming to UPS.
Brenda (I believe that’s her name!) helped me out by figuring out how to pack them as securely as they could and so patient, in my opinion, because I know it was an unusual size to send out in the first place. She understood my concern about the possibilities of the box getting crushed so she even put a note on it that the box was ‘fragile’.
Thank you so much for your great attention to service that day!

Thanks for restoring my faith in UPS. Every time the crappy Palmdale UPS Store location lets me down, the Lancaster location always pulls through.
These guys actually value good customer service.