Tires Plus

Best Customer Service in the area. Super Friendly Staff that were attentive. They did what they said they were going to do. I had a blowout… had a full size spare. They ordered the new tire, kept my blown out tire, and mounted it before I arrived to have it installed to save time I would have had to wait. Top Notch Crew. I’ve had services performed at NTB (Harrisburg Pike) and Sears Auto (in the same parking lot) and the service was less to be desired, thus my reason to try a different place out.

It’s exactly the same with the oil changes. They have a bunch of young kids or mean guys that just don’t give a s*** about helping out their customers by scourging. but then again this is cow country Lancaster so tire plus fits in just perfectly. useless zero.

If I could give zero stars, I would. I made an appointment on Friday to drop off my car for two new rear tiresome Monday. Unfortunately my son became ill and I called Monday morning to see if I could get an appointment. The gentleman, jack said 1030 would work. I show up at 1020, let them know I’ll be at mall and made sure they had my phone number. I came back almost 2 hours later (how long I was told it would be), only to find out it just got started! John wanted to argue with me about the drop off, since he took original appointment. I explained the situation and they finished my car (over 2 hours longer than quoted). Took my car home and then realized they replaced to wrong two tires!!! When I called to see what to do, John tells me I have to bring car in to see what happened!!! I was also told that I had to wait and that they wouldn’t get me in right away. It’s calling for 6 – 9 inches of snow tomorrow, so it was imperative I get it done today. Why do I need to come in? They knew my tire size, style yesterday! I bring car in and the manager wants to argue with me about whose fault it was. I want my old tires back! Nope, they’re gone. After 4 calls to 800 number (no one ever called me back) and arguing about what should be done, I’m getting the LOWEST priced tires to replace my $ 200 performance tires. #poorservice #nomore #nocustomerservice #profitsoverpeople