Shay Construction

I hate to do this, because the workers are terrific. It is the management that is horrible. WE had a flooded basement. USAA forced us to use this contractor. They were terrific at first. Within the first week they had repaired the drywall and removed flooring, reinstalled most of the new flooring. Now, two months later, they have not finished. All that is left is the flooring in one room, and the vanity replacement. We could have done this work ourselves, but our hands are tied by USAA to use this company or not be compensated for our losses. Shay does not return phone calls, makes promises to complete work and do not show up as scheduled. Avoid them if you want to keep your sanity (or if you want a usable living space). I wonder how they stay in business. Shame on USAA for having this company as one of their contractors.

This contractor came recommended by my insurance company. Workmanship was great! The owner of the company came out on the morning of the repairs and made sure his workers knew exactly what work needed to be completed. Work was done on time and no mess was left behind. I highly recommend them.

Outstanding service and workmanship. Subcontractors for masonry and roof & painting restoration after «derecho» on 6÷29÷2012 are highly skilled, conscientious, and very amiable atop those prized qualities. Shay is the service preferred by USAA, and I wasn’t sure if that was good news or not. It turned out to be fabulous.

We were required to use Shay and would not recommend or use again.
To be fair, they did an okay job on our bathroom remodel, although they left small holes (holes!) in the walls. I think I like the bathroom because of the tile I purchased, not because of their work.
They also removed our old flooring and installed click and lock floors. They asked us weeks before the installation what floors we wanted. We selected a wood and relayed the info. Nearly a month later — the night before they began — they told us that the wood wasn’t in stock and therefore they couldn’t begin the project for several more weeks unless we chose one of two in stock (and quite hideous) woods at the local home improvement store. What was the point of selecting our wood a month beforehand if they weren’t going to order it?
Several pieces of quarter round were never even stapled or glued in, and within months, about 10% of the pieces have completely come detached from the wall on their own (no kids or any crazy antics that would have knocked against the walls).
Worst of all, when we notified them that the electrical outlets in the walls they put up didn’t work, they kept ignoring our calls because they already had the money from the third-​party paying for our repairs. It wasn’t until I placed a high-​level call to our insurance company that enough pressure was applied to get electricity to the back part of our home.
When I brought up my frustration with not having electricity in ¹⁄₃ of our home for nearly three months, their response was «we’re extremely satisfied with our service.» How smug and insulting.
If you hate ridiculous delays and insulting customer service, avoid like heck.