Chipotle Mexican Grill

My experience was nothing short of wonderful. This was my first visit to this location I visited on a Saturday morning. Signs on the door indicated their soda machines were not working… No problem for me as I wasn’t grabbing a drink.
The store was pretty empty just a few guests in front of me. Service was pretty fast. Everything nice and neat and clean. All food was in stock.
What makes this auch a memorable experience was how friendly everyone was from the guy at the rice area, to the veggie area, to the cashier. Smiles galore.
This isn’t near my home, but the service I received today makes me want to visit when I’m on thia side of town!

Each time I go to this location, the food is very good but the service is slower and less friendly than other locations

Absolutely horrible! Waited in line for 10 minutes and the line hardly moved! It’s not even peak dinner time (9:30pm) or a weekend and the servers couldn’t clear the line. Left without ordering.

Grabbed dinner there last night to support a fundraiser in partnership with Chipotle and Pee Wee Piano camp and school. I have passed this location more times than I can count but never stopped there since I’m accustomed to visiting the one around the corner from my home a few miles away. I have to say that I was pleasantly surprised and grateful at the service that they gave. The staff were attentive, had great communication skills, problem– solved well, and the cashier was A JOY (what a great attitude and energy he brought!).
Why problem– solving? Well– a lady in front of me asked the young lady behind the counter to change her glove before adding additional items to her second order. I’m assuming that she or another person that she was ordering for has food allergies and is allergic to cheese. I immediately looked at the staff member’s face thinking… she is about to give her major attitude but no! She may have looked like she was slightly annoyed or mostly caught off guard, but she quietly and politely complied. I wanted to give her a high-​five for that one, because most of the times you hear sulking, sucking of the teeth, or catch a rolling eye or two. I was so impressed by the way that she handled the customer.
The facility was clean even though the line got pretty long a few times. This location is smaller than others that I usually visit but it is pleasing to the eye with the decorations, stools, and lighting. The restroom was clean which says a lot for how busy that location gets. Most of all though, they won me over with their service! Good job folks!

I absolutely love Chipotle! Myself and my wife eat here all the time. Noting but good things to say.

Despite what others have stated on this page regarding this particular Chipotle, my experience was excellent. We placed a catering order the prior evening and they pulled it off w/​o any unexpected glitches, ie. dealing with the lunch rush, mixups in communication.etc. We ordered the Two Meat Spread and it was perfect for our event. The young lady who prepared our order was very helpful, courteous and communicated very well when I voiced any concerns. Kudos to Giovanna, (I hope I got her name correct) was on the ball. The food was great and the setup instructions were self — explanatory to the point that a novice like myself was able to successfully setup a nice banquet spread.
Thanks!
I’ll be back!!!

One of the newest locations, one of the worst in service. I’ve come here 3 times & all three times I’ve been disappointed. They do not try to keep the order line clean so it looks messy & unappetizing. Example: If you only want sour cream, prepare to have some hot salsa, corn & a piece of chicken in your steak burrito.
Seems like EVERYONE is always in a bad mood; slamming things, being nonchalant & upset when you ask for something. They don’t seem to care at all how they put your food together. So prepare for messy food.
Not to mention even if the line is short you will still be waiting at least 20 min. It’s almost as if everyone working there is a new employee to Chipotle. Although its close, I’ll go to a further away Chipotle for better service.

I have been to this location several times. The major problem for me is they usually run out of something and I have to wait. I never noticed bad attitudes, even when I ask for a little extra of something. The small dollop of guacamole they give is ridiculous, especially when I have to pay extra for it!
I used to go to the one at Bowie Town Center, but am trying to patronize establishments in my neighborhood.
I will go back again.

This is the absolute worst chipotle I have ever been to! I was there yesterday, ¹²⁄₃₁ and the line was wrapped around the store. That wasn’t the worst part, because I expect lines at chipotle. When I finally got to the front, I had three orders to place, and the girl a) did them incorrectly, b) kept cutting me off mid order when I wasn’t finished) and c) they had NO meat ready. I realized that was why it took so long to order. They had no chicken ready (it was cooking), and no steak at all. The steak wasn’t going on the grill until after the chicken was done. Oh, and they didn’t have any peppers/​onions ready either.
Then after I finally got my food, I got home and realized I had the wrong order. I had someone’s steak bowl (don’t ask me how, because steak wasn’t even available when I ordered). Someone got my son’s chicken and rice only bowl, and I got their steak. I can only shake my head. I won’t be going back there again. Go to the one in Bowie or off central avenue. This one blows!
On top of everything else, I sat down to eat my food, and it was terrible. Zero taste. I stood in line for 30 minutes with a busybody toddler, got the wrong food, sat down, and it was nasty. I threw it in the trash.

I was very disappointed. I was wondering why the line was so short for a Chipotle. Very messy, green peppers in the sour cream, tomatoes in the beans! Really? You don’t see that? Also the sour cream was spoiled!!! Very dissatisfied. I will stick to College Park

It is really unfortunate for me to write this not so positive review. I wanted this Chipotle to be great. I really did. So I’ve been sticking with them since they first opened and watching the progression. Initially, I saw the vast potential. The young employees were very friendly and oriented toward customer service. However, it wasn’t uncommon that they would run out of chicken or steak and hold up the line for a while waiting for someone to finish cooking it. This was obnoxious in terms of speed – especially if you’re used to the efficiency of the Chipotle assembly line. But they were a new establishment and it was surprisingly pleasant to spend your time waiting in line talking to their super friendly staff – so I kept coming back. I had Faith that if they paired their positive attitudes with an increased quality of service, this would be my favorite Chipotle yet! I even noticed that they brought in the experienced manager from the Clinton location. Things were looking up for Woodmore.
No, not so. In a sudden change of events, all the employees I had Faith in seemed to have either been fired or quit. There are very few recognizable faces here anymore as the turnaround has certainly increased. I hardly see any managerial staff anymore either. And the positive attitudes have just turned into attitudes. Especially from the one recognizable face, Ms. Purple Lipstick. It doesn’t matter if she’s at the tortillas or the register she has a real problem with coming to work and wants you to know it. It’s now a good day at this Chipotle when you don’t feel her wrath.
Oddly enough, the food quality issues and service time issues have improved. It seems Chipotle chose to focus on improving their speed over their customer service. That isn’t a decision I can support in good faith. I’m sure the only reason they still get business is because people Love the food of this franchise and would rather catch Ebola than go to the Capitol Heights location – which has poor service AND poor food (I didn’t even know poor Chipotle food was possible until I went there).
But I digress. My advice Chipotle (because I’m sure you wanted it lol)? Take a page out of the Chick-​fil-​a handbook and seek to provide both friendly customer service and quick food. You know as an establishment you’re always going to have loyal customers. So take the time to show your appreciation to them with service oriented people behind your counters!

This Chipotle is horrible. It’s unfortunate that it’s one of the only places located near my office, so we do group orders here all the time and they always, unfailingly, mess up our order somehow. One time they completely forgot to include one person’s order. Most of the time, they don’t put in the right ingredients so you get the wrong salsa, or don’t get the guac that you asked for (and paid for). If you do a pickup up, make sure you double check everything before you leave.
I assume it’s better when you actually dine in at the location, but I’ve only been once and it was very crowded and noisy during lunchtime.

Nope. This Chipotle is the worst. I have been here about 5 times, because it is the closest one to my home. Everytime I go, there is an issue.
It used to be that you would show up and they would have a tacky sign on the door saying «TODAY WE ARE OUT OF.» and it would be major things like Chicken, Steak, Cheese, Beans. This happened 4 times! Crazy.
Now the food is poorly cooked. I went yesterday for a bowl. The rice was crunchy (undercooked) and the beans were hard (undercooked). Then the employees don’t seem to understand you and makes for a difficult interaction.
I am a lover of all things Chipotle, but I will never go back to this location. Especially since the prices have gone up. If I’m going to pay $ 10 for a burrito, it better be delicious!

I used to really love Chipotle. I mean, really, really love it. And as someone who eats gluten free and frequently fasts from meat and poultry, Chipotle is the one place where I can easily find something to eat. But recently, I have not been happy with the taste of the food. To be fair, it’s not just this particular location, either, but at this location, couple it with the SLOOOOOW service and the fact that they constantly run out of food, and I will not be returning to this location any time soon. You can’t really judge by the long lines because this place is really small and all Chipotles have long lines, but the service here is just so slow and when they run out of rice or chicken and you have to wait for them to cook it, it gets annoying after the 4^th time or so. The food is bland and tasteless. It’s like the chicken or salsa is missing salt or something. I can’t quite explain it, but yesterday I had a bowl, and it was very hard for me to eat the tasteless food. I hope management takes notice of these reviews and makes some changes.

The food is excellent! I’ve never had a bad bowl from this Chipotle. This is an excellent location. Overall, the management is working to improve (I hear them motivating émigrés to get the line down, working to please customer, etc.). Today I added two sides of steak to my order and while I was waiting the manager was very attentive he never forgot me and he even told me the name of the gentleman who would be preparing the meat for me. This area is tough in terms of customer service but this Chipotle is striving for more. Of course, there are a couple of attitude abundant employees but they perform their jobs well. We’re not here to be friends I guess :)
ETA: I had to remove a star… there are new staff here and the morale has gotten worse. It’s almost non existent. Beware the cashier with purple lipstick. Twice now she’s rolled her eyes and snapped at me for no reason, just for me asking for something simple. They never seem to have kids chips or juice ready and the attitude of the staff is going way down hill. I miss the manager with the locs, sans labor laws I wish he could be there ²⁴⁄₇.

Line was short but it took forever!!! And they don’t honor the secret menu… kinda mad about that

This new Chipotle location seems to be a little smaller than the other locations but it may be the furniture placement. They are located between the Petsmart and Best Buy. The music was pretty loud so you had to almost shout out what ingredients you wanted to the people that were making your food. Otherwise, everyone was friendly and you can tell they were learning.

Okay I love Chipotle. Who doesn’t? But I was extremely disappointed with my bowl. I understand that this is a new location and they are still getting into the swing of things, but come on. When I came in the line wasn’t that long, they were fully staffed, and yet I managed to wait in line for twenty minutes. I will say that the staff was rather friendly, but that didn’t make up for my bowl. :(My bowl was tasteless, bland, and just blah. I eat Chipotle often so I know how it’s supposed to taste. The bowl I received seem to have been lacking salt, or other key ingredients. I was so disappointed that I decided to write this review. I will give them another shot a few weeks down the road, in hopes that they get into the swing of things. Until then, I guess I will drive to College Park for my bowls!