Cost Plus World Market

First, let me say, the home selections in this store are fantastic, and the prices, equally great. However, attempting to purchase anything is practically impossible. Window shopping at best.
On Friday, mere hours into their grand opening weekend (over 2 weeks after actual opening), I went in for a large light fixture. A great selection, yet only 5 – 7 boxes actually available for purchase. On day one! Of course the one I chose is out. The sales associate says, «no problem, you can order at the register.» Ok, thinking like most stores, I’ll pay for it and it comes to my house, worst case I pick up. Sure. I get to the line wrapped around, TWO out of six registers open. Opening day. Finally get to the register and they say I have to do a rain-​check; a deposit instead of paying, wait until it comes in stock rather than them actually ordering it for me. Seriously?
Now she can’t figure out the register. 20 minutes in, she tells me it won’t arrive until mid-​March. Losing patience. 30 minutes pass, two managers and a CSR still can’t do it, they send me to another «maybe she can figure it out.» Didn’t brief her, and literally ran away. Professional. Luckily, she figured it out, first try. I come back early Sunday morning (hoping it would be less mobbed), take my time, and decide I wanted to exchange the style. «Oh we can’t do that, it’s non-​refundable, it’s already in process.» 36 hours later, isn’t due to arrive for almost 2 months, yet I lose my deposit and must make a new one? Her extremely cold response «ok, we’ll refund this one time because we’re new.» I get to the register to do the ‘new’ rain-​check, and yep, they couldn’t work the register, again. I attempted to tell them this occurred Friday night, but they didn’t want to hear it. 15 minutes in, they finally push the right buttons, and blame MY card. After all of that did they seriously just point their poor training at the customer?! My card works just fine, thanks. And, funny, when I purchased items in-​store, the cards worked perfectly. The ONE time they could have appropriately said «sorry, we’re new,» they blame the customer.
Let me be clear, contrary to the manager’s statement, the above deposit issue had nothing to do with being «new.’ When you shop at this store, only go with the intentions of window shopping, then go home to order online.