The Home Depot

I have always love to shop here. My only complaint is some of the staff treats you according to your skin colour. It’s not a one time thing. I do wish someone in authority reads this and address this sort of behaviour. For a company that size you wouldn’t think they would. I will be happy to provide more info about my many encounters.

I had to pick up a car battery and other things for our house the other day and this was the cleanest Home Depot I’d ever been in! I used the website to find the exact aisle and bin where the stuff I wanted was located, it was much easier than I remember!

Pros: clean bathrooms (upgraded tiled and everything); helpful employees; decent selection; emailed receipts; etc. what’s not to love?
Prices are fairly decent — you might save a dollar or two at Walmart, but there are also likely quality issues.
Be careful of rebates — I’ve had one for $ 40 kicked back with a «no» months after I bought the paint, which meant that I totally overpaid. But that’s the store’s issue in general and not related to this specific store.

Finding an associate to help you is like capturing a leprechaun. They’re so rare and they possess great wealth but it sometimes feels like they’re watching me and hiding behind the big boxes or tools.
So going in you have to have the mentality of a lion. If you’re like me and have no clue on anything that doesn’t include a keyboard and mouse, you’re going to need a guide to assist you through your home improvement needs. And you have to hunt one of these guys down. Train your eyes to spot the orange aprons from between aisles, behind the gardening section, inside appliances. And lock on to them. Don’t let anything or anyone get in your way. Go straight towards them as the crows flies. No time to walk around display towers, random shopping carts, others who are seeking help.
And if you’re like me and well trained, then you’ll see one of these guys, lock on, and while you’re briskly walking towards them (you don’t want to run and scare them away, remember they’re your prey), you’ll also be scanning for other lions in the area. But you have to beat them to goal. Otherwise, game over. You might as well leave the store, get in your car, and come again another day.
Parking: Large lot
Wait: There is no such thing as waiting for help

This place is always out of stock and it is extreamly out of date and dirty. The carpet displays are broken and disorganized. There is stuff on shelves that stick out for miles, looks like something will fall from the racks at anytime. Cant reach certain things. The whole place just gives me the creeps. They need to tear the whole place down and remodel, its horrendous. The Lowe’s across the street isn’t any better. There is a new Lowe’s on Forty Foot Rd that is VERY nice and updated. They have everything in order. Anyone who compares customer service between the two places is being absurd and spiteful. They are both the same monster. They either have terrible or excellent customer service at any given time. It’s all a matter of who you run into. As for cleanliness, stock, organization and layout, stay away from this place, its AWFUL.

I don’t know why it’s taken me so long to post a review for my FAH-​vorite Home Depot. I can’t believe that their rating isn’t higher. I’ve done a lot of DIY projects, so I practically live there. No matter which dept I’ve been to, I can always count on superb customer service and extremely helpful sales associates.
The employees are always friendly with me and they’ve often gone the extra mile to help cut my materials. They don’t collect any commissions on their sales, so there’s no high pressure games when buying big ticket items like appliances. They’ll help you even if you end up somewhere else, and they’ll even price match whenever they can.
Lowes is just down the road, but it such a VASTLY different experience! No one greets me at Lowes, and no one offers to help me.
I once shopped at HH Gregg for appliances to check out the competition. The sales staff there were so nice in the beginning, but became nasty when I chose a product from another retailer.
I know that all Home Depot stores are not equal, and unfortunately, I’ve never found another Home Depot store that provides such a high a level of customer service as this Lansdale/​Montgomeryville location. But I can say that I love this place!

If I could give 4.5 stars I would. While no store is perfect, this one does everything I ever expected.
Friendly employees that also know what they’re talking about make shopping here a pleasure. Not once have I been let down here when it came to CS.
Have had a couple issues with quality, but then that might be the norm for the items I was working with.

They never have anyone at the paint counter. Very frustrating.

Going to this Home Depot was a waste of time. I was looking first for shelf brackets — only a handful of options available. Next I went to the lumber section to see if I could at least get wood for shelves. In the middle of the afternoon on Sunday, nearly every aisle in the lumber section was blocked from end-​to-​end so employees could stock lumber. I’m pretty sure they could have picked a more convenient time than the middle of the day on a weekend to inconvenience their shoppers. One aisle was open — the one with wooden dowels, which I also needed. I was looking for 54″ length to make curtain rods and they only stock up to 48″ length (despite stocking other pieces of lumber over 10+ feet long). So, three items on my list, 0 available at Home Depot. Not to mention that the handful of employees working in the blocked off lumber aisles never once asked if I needed help or something in one of those aisles, despite watching me circle the area and peek down the aisles. Solution: go across the highway to Lowe’s. I went home with everything on my list (and there were far more options than the measly selection at Home Depot).

This Home Depot is. well .what you would expect.
Sad to see many of the veteran employees get fired, so they can bring in cheaper staff, lotta college kids, etc. Its just not the same now that my man Austin is gone!
Further, the customer service can be downright atrocious. In recent years I spent tens of thousands of dollars in your store. Until that fateful night when I was there just prior to closing time, and I purchased $ 125 worth of plywood. I needed help loading the 4×8 sheets into my truck, as I had hurt my back and was in a considerable amount of pain, making it very difficult to load by myself.
I asked for help and the gentleman working there told me he would be out to help me, so I waited and waited and waited. He just stood there inside by the commercial check out register acting like he was waiting on something. He wasn’t even the register clerk… He could have stepped outside for a quick minute to help me load, he obviously did not want to. I didn’t have all nite to wait. If Austin had been there, he would have helped me and went back inside to finish his business shutting down for the night.
I got an «I don’t care about you» attitude and so I was forced to load it by myself. Not cool. and this really irritated me, especially with my back.
Just so you know Home Depot, after that night I made a point to go across the highway to Lowes and they’ve been getting my business ever since. They are more than happy to help load anytime. Often they will have two or three guys loading up my truck. Lowes got the rest of my business for our apt renovations and bathroom installs. I would guess easily around $ 15K worth of business, maybe 20.
Also you are a real pain in the butt when it comes to Veteran discount. you were offering it. then u werent. now you are. blah. Will be going to Lowes.

I was shocked to discover that my local Home Depot had no reviews as of yesterday’s trip for cheap Christmas lights. Its a mob scene most Saturdays, and judging by the amount of steel toes and hard hats; popular with the local contractor base. I felt obligated to weigh in.
I’m a regular here in the garden center, preferring it strongly to its nearby competitor on the basis of stronger customer service and healthier plants.
Mulch is loaded into my trunk, organic compost and potting soil available with regularity and any other home improvement need is taken care of speedily.
As a less-​than-​handy individual who has had to resort to making dishwasher noises and bringing broken bits of things for diagnostic assessment, I award extra points to their staff for not treating me like an idiot.
I’m also a huge fan of the free popcorn that sometimes shows up on Saturdays. That popcorn has saved me more toddler meltdowns than I care to admit.