Campus Scooter

Terrible company to deal with.
Purchased my first scooter through them and was not the least bit pleased. The scooter stalls randomly and does not start up properly. After calling and leaving a message and them not getting back to me and then stopping in the shop and the mechanic giving me a hard time, I finally stopped in 3 days later and caught the guy who claims to be the ‘owner’ in the shop. He claimed that he was «just about the call me» which we both knew was a lie. I told him I wanted a refund and he proceeded to tell me that all of the issues I was having was normal. I insisted on a refund and he began to be incredibly condescending and said that I was returning it for personal family issues. Even if this was so, he was in no position to bring my personal life into it as an excuse for his terrible machine.
After that he told me he would have a check sent over for the purchase amount minus the 20% restocking fee. It wasn’t 20 minutes after I left that he called me to tell me the amount we agreed on was wrong and I had to explain the very basic math it took to get to the refund amount and tell him the amount we initially decided was indeed the correct amount. He also goes to tell me that he can refund the amount to my card and I do not have to pick up a check. being the ‘owner’, you’d think he would have known this.
After this discussion on a thursday, the next wednesday the refund was still not on my card. I had to call and speak to him again and he immediately blamed it on his bookkeeper. Personally as the customer, I do not care who’s fault it is. Just take care of it.
After the refund came through two days later, it was for 20 dollars short of what we had agreed. I then had to call again and tell him. This time he blamed it on the credit card company. One that my family business personally deals with as well, so I know this isn’t a fee that they would have taken out.
He told me is i wanted the 20 dollars I would have to come in and get it. Being an MSU college student, I do not have a lot of free transportation to get there. Not to mention with work and school I don’t have much time to get there. He did not want to send it to my credit card or anything. He was very unaccommodating.
THE OWNER OF THIS COMPANY DOES NOT KNOW WHAT CUSTOMER SERVICE IS. If he truly is the owner, I feel bad for anyone who is stuck doing business with them. He is very unappreciative and unhelpful. Just a money greedy man who can never be wrong.

Scooters are junk. Bought one and took it back for a different upgraded model and still have had nothing but problems with it. Within the first few months of owning it I’ve had multiple issues that should be covered under warranty but somehow I still am paying for labor which really doesn’t make much sense to me. I would suggest getting a name brand scooter such as a Zuma or ruckus much more reliable. And not to mention their hours suck so expect to wait a while on repairs. If you’re going to buy one from there (which I don’t recommend) be prepared to shell out close to 2 grand for something that might last a month before you need to take it back in and pay them more money for a repair. Basically go somewhere else. And they say it’s a fake review but funny how I have all my bills and receipts.

Terrible service. Dropped my moped off and the guy working the front desk was extremely unfriendly. They never called me the next day to tell me the status on my moped and were not returning my calls. Had to call them everyday just to get a price estimate for what was wrong. Never will I go there again.

Campus Scooter is the shadiest business in all of Lansing. Every person I dealt with was dishonest. The grease ball that tried to fix my new scooter a week after I bought it charged me $ 55 for a part that he said would be covered by warranty. I knew going in that buying a scooter would be a horrible investment but I did not expect it to break after the first week. Campus Scooter combines horrible service with an even worse product!