Comfort First Heating & Cooling

This is going to be a long review, just a heads up.
First off we decided to go with Comfort First because the pricing was competitive, this has been about the only good experience we’ve had so far from this company. After having the home energy audit we decided to go with a new hvac system, and water heater due to it had to be power vented for the air tightness of the house (unexpected expense as our water heater was only a few years old at the time) but we replaced it to accommodate the new hvac as well as an extensive amount of attic work was requested done. This included the entire circumference of the home and especially our bonus addition that had not been properly insulated when it was built.
As new home owners this was our first experience with real «contractors» and it has left a sour taste in our mouths about giving anyone else a fair chance because of the horrible experience we had with Comfort First. They came out and rushed the work in 2 days with 2 guys and it was poorly done. So of course we had to have them come back out. Then when they came back out «Brad» joined them and I asked him to take pictures of our attic for our records because I personally cannot get up there only to find out that the baffles we requested were not put in the bonus room nor the insulation, it had not been touched at all… mind you we’ve already paid them over 12,000 dollars cash money up front. And had I not requested those pictures the job may have never gotten finished (at least until we noticed how cold the room still was after all this insulation work was done). After this visit there were multiple other visits to correct mistakes… Permits were not pulled when adding a gas line for our house we had to investigate and tell the company it needed to be done…
On another visit they hit our light pole which slammed into our mail box… The driver of the box truck left the light in the middle of the road my husband had to remove the light pole from the road, contact our local company to have it repaired… the company basically shrugged their shoulders about this but it has also cost us additional money (repairing the lawn that was damaged with new grass seed, having our lawn that we pay lots of money each year be torn up by their company)… This is Michigan and yes we have bad weather so driveways may be a little icy. so you should probably be considerably careful when you are driving a box truck up our driveway. Just saying.
The owner expressed very little sympathy to us for all the trouble we’ve had, multiple visits out here to correct mistakes, installing lower grade items than we purchased and blaming it on an ordering mistake (this felt shady to me after all the other issues we’ve had as if my husband hadn’t of investigated we’d of had a fan installed in our bathroom that was half of the price than the one we paid for.) Not to mention they kept sending the same person that was making all the mistakes by himself! He didn’t have any extra help it was just the same guy over and over, and 90% of the visits were by himself.
The first time my husband turned on our new hvac on he had to have it serviced immediately because something was not properly installed (imagine that). Luckily it was late October so we did not freeze to death but had this of been in mid January … that would of been a whole other issue. And it was honestly all down hill from there.
It is now 7 months later and our mail carrier has informed us that the mailbox that the driver of the box truck slammed into needs to be fixed as it does not meet the code for height purposes with mail delivery. I’ve had to make several calls to Comfort First to have this corrected. We have been extremely relaxed with this occurrence as accidents do happen but fix your mistakes, please.
Ashley (the receptionist) has been very kind and helpful during this horrendous experience. Brad (the owners son?) has shown little care about our issues… An apology for the mistakes goes a long way!
Literary nothing that was quoted was done properly the first time.
Hopefully nobody else has as awful of an experience as we have had. HOPEFULLY.

We didn’t have a great experience with this company and never will call them for anything else. For starters, their website says that they offer 24 hour emergency service. If I call at 5:00am because I’ve had no heat all night in freezing temps and you can’t arrive to my location until 11:00am. (that’s not 24 hour emergency service) Secondly, they send a service tech. out to fix my problem but he walks in looking like he has no clue how to get to the furnace. (smh) It honestly took this guy 4 hours to complete a 10 – 15 min job. He practically took up my whole afternoon. First he walks in with the wrong part, he then leaves back out for about 20 mins to go pick up another part, just to come back to tell us that he broke that one and needed to leave out again? (like really??) & to top it off, try to charge us a ridiculous price for service. I wouldn’t recommend this place to my worst enemy. Their customer service is lacking terribly.