Lansing Cleaners

Used them for linen service. Over priced and low quality service. I wish my old service provider did business in the area.

DO NOT GO HERE… Beware of Lansing cleaners… Took my daughter’s $ 300.00 prom dress to Lansing cleaners in Dyer. They said they specialize in prom dresses/​weddings. I asked 3times to verify dress could be cleaned and not damaged. The girl assured me they are the experts. The dress was fully beaded at the top. Of course they make you sign a waiver that if anything goes wrong they are not responsible. When I went to pick up the dress it was ruined. They gave me the owner’s name Sandra Ustanik and phone number at the Lansing location. I called to speak to Sandra and I was told she was busy I explained the situation at that point they said she was gone for the day and to leave the dress and Sandra would review dress and get back to me. A few days later I never heard from Sandra or anybody, so I called to check the status on the dress of course Sandra was not available and would have to get back to me. Heather called me back and said I signed the waiver and there was no guarantee on the dress. I told her had I known that I would have never taken the dress to Lansing Cleaners. As I explained to her you are the professionals and yes I signed the waiver, but your staff said never had an issue and you clean prom/​wedding dresses with no issue. If your cleaners was going to ruin the dress I would have never taken it there. I hung up and went to pick my daughters dress since the only focus is the waiver and it’s my issue. When I went to pick it up they would not give me the dress until I signed the note the owner Sandra Ustanik put on it that said it passed. I wrote my response in order to be able to receive the dress (which is attached). No your cleaners failed at cleaning the dress and discolored the beading on it. Plus I still had to pay for cleaning service and buy my daughter a new dress. Poor way of doing business on Sandra’s part by not calling customer or trying to rectify the problem. I will NEVER take anything back to Lansing Cleaners. Lost my total respect and ruined my daughter’s dress and memories.

DO NOT GO HERE. This place has officially failed the first and the second rounds I attempted to use it. The location is within the area I work, so the convenience drew me in the front door. The first time, they forgot to clean and press a suit with the rest of the order. On the second trip, I asked the tailor to patch a small hole on the right butt pocket of chinos. They turned the pants back to me with a hole the size of a quarter. They had used a sewing machine to fix the tear, and the machine created a giant hole. After confronting the tailor, she agreed to try to redo the stitch because the «customer wasn’t satisfied». THERE WAS A HOLE IN THEM THAT WASN’T THERE BEFORE. I haven’t even been back to pick up the pants because I am scared of what the third adventure would entail (by the way, no refunds).