Reynolds Heating & Cooling

I have a home warrantee from AHS, they sent Reynolds to my house for my Air Conditioner not working; after another Contractor made 2 Sercice calls & misdiagnosed the issue. Tom Reynolds personaly came to my property & quickly assessed the problem fixed. All FIXED now! Tom & his Team were nothing but Friendly and very Informative of/​on everything he did. Customer service was great, I didn’t have any of the issues other reviewers have complained about. I would certainly recommend them to anyone at anytime!

This is strictly based on a 5 min call. This was supposed to be the 2^nd opinion company through AHS and immediately decided I will not being giving them any business. The lady was rude and very unwilling to work with our schedule. Stay away!

I have a home warrantee from AHS, they sent Reynolds to my house for a furnace not working. Tom came to my house and quickly assessed the problem and fixed it. He was nothing but friendly and very informative of everything he did. Customer service was great, I didn’t have any of the issues other reviewers have complained about. I would certainly recommend them to anyone.

WHAT A TERRIBLE COMPANY!!! The customer service is deplorable! My furnace hasn’t worked in over 48 hours and the customer service associate told me «better go out and buy space heaters» What an inconsiderate company. I would report them to the better business bureau but they aren’t even accredited for that. Do NOT support this business!!!

BAD BUSINESS! I waited 5 days for a technician to come to my home to diagnose and repair a leak happening with my AC unit. I informed, Sue, the office mgr, at the time I made the appt that the tech would need at least a 7ft ladder to access the roof. The tech didn’t come with the correct equipment and tells me I need to reschedule, then asks me for a $ 75 svc fee. ABSOLUTELY NOT! I called Sue and instead of offering an apology for poor svc she has an «oh well» attitude and states she doesn’t remember if I told her about the ladder and proceeds to ask me to self-​diagnose the issue with my AC unit. I told her these are questions to ask her «certified tech». She said she would and would get back to me then hung up the phone.
This service was contracted through American Home Shield, in which they called Reynolds for their version of the story after I complained. AHS then calls me back to say Reynolds could return the following Monday, another 5 days! I told AHS that I did not want Reynolds back in my home, and that I’m cancelling my service with them as well.

I was very impressed with the professionalism of the staff, from everyone who answered the phone and returned my call to set up an appointment (Sue) to the gentlemen who visited my home and determined the problem (Tom and Jose). They diagnosed the problem, then worked quickly to find the part that my furnace needed. I received frequent calls regarding the status of the part, which had to be ordered. This made me feel like my situation was a priority, and that was important to me. When they returned to install the new part, there was much care taken with regards to my hard wood floor, as they carefully completed their work without disturbing the elements that surround my furnace, which is in a closet between my kitchen and living room (I live in a condo).
I am very pleased with the service that was provided, and if I need to call them again in the future, I certainly will.

I would not recommend this place to anyone. They never answer their phone, do not return phone calls in a timely manner and when I finally was able to reach someone the lady was rude most times.. . their customer service sucks. She even asked about the money for the parts even without the unit being fixed properly. After I told her that the warranty company told me that they would pay she said well yeah let me call them and hung up on me. She was more concerned about the money then getting the problem resolved.
Needless to say, I called and asked the warranty company to refer me to another vendor because of two things. .. it has been about a month with no resolution (wrong parts ordered twice and being put off for several days for a reschedule for each time the part was ordered) and their lack of respect for the customers who are keeping them in business.