La Laguna

I was worried at first after reading some reviews. Come see for yourself!!! Great service and food is awesome!!! I had Racha Sushi Roll and shrimp tacos, YUM!!! Highly recommend this place and I will be back!!!

All the other reviews are accurate. Horrible ambience and horrible service. Never in my life have I seen a waiter linger when signing the check in my life and I’m a foodie who’s been to 300+ restaurants. The service was the worst I’ve ever seen. Food average at best. Very loud and this place deserves 0 stars. This is a place to get wasted and there’s really nothing else to say because it’s impossible to not see its number of flaws sober.

I wanted to experience for myself what all the hype is about this restaurant, so I drove to this restaurant excited. I was quickly turned off by the service. First of all, they don’t welcome you. Second, before we were seated, two or three waiters came and were confused about which customer came first and who is supposed to get seated first. Then, after the waitress seated us, she quickly brought waters to my table, but took about 20 minutes to take our order and the restaurant wasn’t even that busy. It was during the week! Anyway, finally got our food about 20 min later. I give it two stars because even though the service is not good, the food was actually really good and they give BIG servings. Chances I’ll be coming back are none.

My husband have been here for lunch twice in the past week. Both times the service has been ridiculously horrible! Neither one of the times have they had a manager on duty, as we have asked for one both times. The waitresses sit in the benches at the front door chatting away while us guests can basically WAIT. To the point where I had to stand up, walk to the door with my glass in hand and ask for a refill. Last week I asked for a «Finding Nemo» and after the waiter literally touched another waitresses hair and finished tickeling her is when he decides to do my drink. The whole time I’m watching him while sitting at my table. When my drink finally gets to my table, it is made incorrectly as it doesn’t have the lucas, mango chunks, and the tarugo.
Today, I asked for camarones empanizados but they not only looked like frozen food, they tasted like it.
We gave this place the benefit of the doubt but until they completely re-​vamp the staff, we will not be back. Laguna your staff on Jacaman Rd. is not capable of being on their own without losing customers. I will also share my experience with family and friends.