AAA Summerlin

aaa/​csaa auto insurance is a defective product .
a word from the wise
When you shop to buy a product you look at the benefits the product will provide.
Then you make your decision
Of course your decision can be swayed be the insurance sales people called agents. They explain the insurance concept and show you information about how each product can solve the problem when filing a claim,
But agents dont have on their welcome to our insurance brocher or they themselves wont tell you is their are actual customer complaint graphs, websites and blogs (that you need to read) trying to spread the information to people having to buy (forced by our goverment /​states, dmv) auto insurance complaints. Complaints after complaints making sure that you understand that you can lose out you hard earned income money and all the interest you pay the bank when buy a car.
when you have an accident. The problems that arise are .
insurance controling every $ they spend fixing the problem/​repair and dening some of the repair .
Controling how long you can have your rental and dening you the full car rental coverage
Totaling your car.
Dening you, cause you dont have proper coverage.
Dening you cause your damage was not related to your accident.
Dening you cause the problem already existed before the accident.
Dening you cause the accident was your fault.
And raising your payments when you were at fault even if you couldnt prevent it.
Even a policeman can write up a wrong report cause of bad information and blame you for the accident and make your insurance payments go up.
And still many more .
Auto insurance companies control how much they will pay the repair shop by giving them insurance job’s
.
These shops that except these jobs are getting paid little to nothing for their work but take the jobs to supplement their income. Insurances adjusters sent from your insurance claim have take look at the damage and give the estimate to the shop .at the point of meeting the owner of the shop and the adjuster becomes friends with the owner of the shop .
They take care of business but also laugh it up and can become real good friends.
So if I have an accident and the insurance company Tells me to take my car to the an auto shop I preferr or take the car to one of their guaranteed shops. BE CAREFULL
This means the auto insurance company is making you do the work and YOUR deciding what to do .
INSTEAD OF THEM. Thats a trick
They should take your car and have it fixed and deliver it to you ready and done .
Instead what happens is nobody ever drives you car to evaluate the condition of damage .
Your the only one knows that damage condition
now your stuck with dealing with the body shop employees and explaining to them whats wrong with you car
But in the back of their mind the body shop estimator already knows what is going to be excecpted by your insurance adjuster .
So the body shop estimator wont write down all that you see wrong with your car after being in an accident. He will say .I will look at it .
So not everything will get repaired all the time when its time to pick your car up.
So lets pretend your picking up your car at the body shop and you notice something isnt right you complain and the body shops employee or oener that you hire says to you not all repairs were accepted by your auto insurance
Call them and complain to them .
Then the insurance adjuster say its been denied we can only fix some of it. We will send you a letter explaining
So now your complaint to the body shop who fixed your your broken damaged car is not responsible for making your car run like it used to run before the accident .so the complaint has be with your auto insurance that will not spend anymore than thats on their budget to fix and repair your particular car.
So you lose out. The body shop and the auto insurance adjuster teamed up against you without you knowing. (Cause now their friends) You have no control of the process.
Only a black hat team thats works out of an office controlling the system against you. what the agent selling you auto insurance didnt tell you that there are all kinds of ways to lose out
If you try to fight your own Insurance company forget it .they will fight you tooth and nail and the web reports say that insurance companies always win against their customers
They hire high $ attorney’s that make our regular attorney’s performance sick.
I your fighting and complaining against your Auto Insurance companies they prefer you to sue them in court cause they know they will win. Thats how they are geared.
You dont see that on the brochure because if you did see that you wouldnt buy it. What does the word INSURANCE mean?

GM Motor Club is cheaper but I returned to AAA because:
— Good value auto & property insurance (competitive with USAA Insurance). Wendy & Patricia are always helpful.
— Good location (surrounded by Costco, Lowes, Best Buy, etc)
— Has a DMV Kiosk
— Free AAA guide books & maps

Wendy did just help me to get auto insurance. She’s amazing sweet efficient it was a great experience!

A convenient AAA location. They have a kiosk where I was able to pay my registration and get my tags in 5 minutes flat. I was in and out in no time and I would have been quicker if I didn’t have some trouble with the machine. Luckily an employee came to my rescue quickly and was helpful and friendly.

I had a horrible experience with towing. I called and told them my car needed to be towed because it was dripping gasoline. When the tow truck arrived the driver said he could not tow my car because it was dripping gasoline. They then told me I needed to have it cleared by the fire department before they could tow it. I called the fire department and they said they don’t provide that service. It would’ve been nice if AAA had told me they couldn’t tow it in the first place before I wasted my day waiting for them. A different towing company towed it without problem. AAA towing was a waste of money for me.

I dont know how to begin my utter disgust, disappointment, anger and being upset with AAA. This afternoon, I was involved in a car accident where a stupid teenager was texting while driving and side swipe 5 cars (my car being one of them). I have been an AAA member for almost 6 years with no traffic ticket or accident on my record. My home insurance is with AAA, my other home which is a rental unit is with AAA, my husbands car, my friends car and house is with AAA and on my FIRST ACCIDENT IN THE LAST 7 YRS (one which is not even a fault of my own) WHERE WERE YOU??? Unfortunately for me, my agent was out-​of-​town until the 17^th so I got connected to this person named Carol and as I was trying to shake the nervousness of being involved in an accident, this Carol gave me a run down of things I needed to do and told me «When you get home, call the claims department» and when I asked her why do I have to make the phone call (I was assuming you guys call because YOU ARE MY AGENT), her response was «because you are the one involved in the accident, you didnt know that???» How utterly cold and unsympathetic can you get??? And she ended the conversation by telling me GOOD LUCK… Let me break down the numbers on you people… for my car insurance I pay you $ 1500/​yr and so does my husband… I pay you an additional $ 500 for homeowners insurance plus another $ 500 for my rental property… You people make almost $ 4000 on me annually AND THIS IS THE SERVICE YOU PROVIDE ME… I believe that after 75 months of being a costumer of AAA (a loyal one at that), it is about time to look for another company. one that is there when YOU NEED THEM… the lesson I get from this people is… YOU WILL NEVER KNOW HOW GOOD THE COMPANY IS UNTIL YOU ARE IN TROUBLE… THEN AND ONLY THEN, YOU CAN SAY IF THEY ARE GOOD OR NOT… Oh and AAA, maybe you need to spend some of the $ 4000 you make from me annually to TRAIN DECENT AND PROPER PEOPLE to work with you!

I love this AAA office. Today I stopped by 6 minutes after they closed, and they unlocked the door (with a smile) to let me in so that I could get my AAA guidebooks.
My insurance representative is Wendy Everson and she is very knowledgable, friendly, and responsive. She answers all my emails or phone calls promptly. I would highly recommend her.

I used this address as it is closest to my home and the location where my battery went dead. Yes, sure enough, my two year old battery failed after the headlights were inadvertently left on for an hour while parked. I was sitting in the car and did not notice them as it was daylight and, of course, I’d turned off the ignition. So here I was, now in the darkness, when the car would not start. I called the AAA number and gave them a few details that the operator needed. Then, she said the road service had been notified and they would be out shortly. The next thing, I received a text message on my iPhone saying the truck would arrive in # minutes and actually it arrived in half that time or like fifteen minutes! Wow! Then the uniformed technician in a AAA truck, promptly jumped started the car and kept it running for five minutes to make sure it would start, which it did. He then checked out the condition of the battery which turned out to be good as new. That was it and I was off, greatly relieved not to be stuck in a county park alone, begging for a jump from somebody. This was excellent service and what I really expect from AAA.
PS I hope AAA reaches out to Garth of the review below, one day before mine, where he gave the one star. I’ve worked for an insurance company and, unfortunately, had too many claims, so I know how they work and his complaint is either completely invalid or there was a real miscommunication between him and his adjuster. I mean, the adjuster agreed there was $ 502 in damages after his deductible so the policyholder went out and got the repair done.
I know companies work in different ways as to how you are going to get paid or have the repair shop be paid, and feel that it is likely this polIcy holder misunderstood the instructions which could have been a little bit different then he thought. However, if all the facts are correctly stated in his complaint, AAA should have the ability to work something out with him and just pay the $ 502 instead of ruining good will. If he had be stupid, and tried to collect for the entire paint job instead of the $ 502, then I could understand a rejection of the claim.
By the way, my only connection with AAA is my twenty year membership and it is not for Auto and Homeowner. That is with GEICO for many more years. I hope he contacts his agent, if something is not done about this matter.

This review is more about AAA as a company then the employees who work there. I just moved here and in a haste purchased auto and homeowners insurance from them. After I had a moment to settle in to my new home i started to look around at competing insurance companies. AAA is over priced. I cancelled my policy and have now been waiting 3 weeks for my prorated premiums to be returned to me. Dont you just love these companies that take forever to pay back but if your one day late your cancelled? I also found their process of accessing my risk, biased and unfair. I would not reccomend this company for anything. The AAA membership is antiquated and obsolete.1 extra star was given for the employees, otherwise would have been 1.

I have been a AAA member for over 15 years. Today, when I REALLY needed them they were NOT there for me and I’m even a PREMIUM member.
I will NOT renew my membership with them.
Clearly, PREMIUM doesn’t mean squat to them and they acted like getting to me in say, four hours or so is acceptable. THANK goodness I have some amazing friends, but AAA? Not anymore!
There’s way too many other companies that would probably stand behind their PREMIUM roadside service at way less than about $ 200.00 per year.
So, you’ve lost another one, AAA. You don’t stand behind what you advertise and I’m voting with my feet.

Quick service to get international drivers license!
Went to AAA rather late in the afternoon, hoping it was still open, and I was in luck. My errand to get an International Driver’s License was attended to immediately, and took no longer than the actual time for me to fill out the form, make my $ 15 payment, and have the document printed out. It was very efficient, and couldn’t have been easier.

I have been a member of AAA for over 40 years. This office is the closest to where I live. I agree with J.D.‘s list of «I can’t“s so I’m a member.
I’ve been here for some tour books, but the reason I came today was to renew my car’s registration for another year. This office has a DMV kiosk. I stopped and had the car smogged a few minutes before and then I drove to the AAA office.
I scanned my renewal registration card, answered a few questions using the touch screen, and I left in about two minutes with my new plate sticker. No online renewal, no waiting in the mail, just pure convenience. That’s 5 stars in my book any day!

I’m not going to pretend that I’m one of those guys who can fix cars… because I can’t.
— I can replace a flat tire with a spare.
— I can jump start my car, assuming there’s another car to get a jump from.
— I can’t tow my own car.
— I can’t fix a blown radiator.
— I don’t carry 2 spares for 2 flat tires.
— I can’t replace a busted timing belt.
— Beyond a dead battery, I can’t determine what’s wrong with my car if it won’t start.
The list of Can’ts are just some of the reasons why I have AAA and have used them to bail me out of those situations over the years. 90% of the time they’re responsive and show up within 30 minutes.
Will I use them again? I hope not, but I feel more secure as a member.