Bcbg

Terrible customer service. Saturday night, 6:20 pm and only one other customer in the store. Two employees. No help. I was greeted by Kaleb who helped me with a pair of shoes. Then another employee with a thick accent came back with my size. No prob. Kaleb you probably had something better to do.
The shoes didn’t fit so I asked the female employee for help finding a dress. She ignored my request and helped the other customer get a piece if jewelry out of the cabinet. I went about the store with no help. The other customer left and the female employee continued to ignore me.
I am an avid BCBG fan and spender at the store. I’m not there to look, I’m there to buy. I don’t appreciate the lack if customer service and I certainly don’t expect it from such a prestige company. I do not plan on returning and will spend my $$ at other BCBGs on the LV strip.

This BCBG store is located at Planet Hollywood’s Miracle Mile store tunnel thing… (let’s just keep it at that). What I love about this store is mainly for the free (unprotected) wifi! Honestly, in a city filled of gluttony and sin (sin city right?), there is no free wifi, which saddens people like me who are deeply connected to their cell phones and wifi needing products (ipod, ipad, tablets, etc). When you come to Vega$, you have to pay for internet in your hotel room and to be honest with you, I’m cheap! I don’t actually want to pay for internet, so thus will poach off any free wifi that is offered (BCBG, Starbucks, Coffee Bean, Sephra etc).
But anyways, this store in generally is a pretty big size, bigger than the ones you see at the mall. There are some great discounts on some of their beautiful dresses (depending on when you come, but the last time I was here was during the month of July and there were heavy discounts on formal dresses, club style dresses, work style dresses, like 60% and up). I liked that the employees here did not overly try to bother me if I needed any help (some people may find that to be rude or inattentive, but I honestly don’t need to be baby sat when I shop for myself. I actually prefer not to have people bug me but just to be available when I need to find someone, which is what the case was when I was here).
I unfortunately did not try anything on during my last visit here, thus not needing anyone to let me into the changing room.
Overall, had a good and positive experience and will most likely come back to this store when I come back to Vega$ next month (well of course first and foremost to freeload off the free wifi and then secondary browse through the store).

Stopped by BCBG over the weekend. Unfortunately, the rest of LA was in Vegas avoiding carmageddon causing Vegas’ own version of it. But I digress…
My cousin’s fiancée saw a dress one evening but wanted to think about it since it wasn’t on sale. The next evening while our bellies were filled with food we bolted over to get there in time for her to pick it up. We walked in about 2 minutes before they closed and they were über friendly. That’s the mark of a good staff. They weren’t irritated that she wanted to try it one more time. They were patient with our party. While waiting, I noticed a tote on sale and ended up buying that. It was on sale so it was a «final sale». But when I got back to the hotel, I noticed that there was pen mark on it. So I called the store the next day and they swapped it out for me since it was deemed defective.
This store has outstanding customer service and I would gladly shop there any time.

I was in Vegas a few days before the 4^th and staying at the Planet Hollywood Hotel and Casino. After an afternoon by the pool, I decided to get a quick shopping trip in before dinner. I wandered down to the Miracle Mile shops and into the BCBG store. The store is very clean and well laid out… party dresses to the left and other clothes/​shoes/​handbags to the right. I did find there was a lot of wasted space in the store and it didn’t have as much merchandise as I have seen at other stores I have been in.
If you shop at BCBG, then you know the stores are good at having awesome sales. The Miracle Mile store is no different… most items were marked down anywhere from 30−70% off. The summer dresses and party dresses were an additional 15% off the markdown price… sweet! The party dress selection was extensive, but finding my size was impossible. I did find a cute navy blue summer dress that ended up being 65% off, which made it an easier sell to my husband when I got back up to the room with my purchases.
The customer service was extremely lacking… after I finally was able to get someone to open a door to a dressing room, no one came to check on me or see if I needed a different size, which I did. I literally walked in the first dress to get a smaller size myself. Finally when I needed a smaller size again, a customer service rep helped me out and then rang up my purchase. She was very sweet and gave me lots of compliments. It was the worst service I have ever gotten at a BCBG store.
This is really a 3.5 star BCBG store, but since I walked away with a cute find at a really reasonable price, I’ll bump it up to 4 stars. Not a bad store to pop in if you are looking for a cute dress to wear to a club that evening, but not the best I have been to.