Bluegreen Vacations Club 36, Ascend Resort Collection

We bought a package from them for over $ 300, we are a same sex female couple. When we bought the package, they knew we were not married ad it was illegal in Nevada. We asked the gentleman about it and he stated that we only had to cohabitation. I explained I was still legally married to someone but separated, He asked if we had been living apart for over a year. I said yes that we hadn’t been around each other since 2013. He said then it was fine and legally separated was ok, as long as me and my girlfriend could show we lived together and made over $ 40k Problem being they require you to be married in order to buy with them, but even knowing that wasn’t possible because it wasn’t legal in Nevada, they still took our money.
We called sometime later to ask if we could switch the reservation to another state. They looked into it and refused. We explained there was no point in taking a time share trip here in Vegas as this is where we lived. That if they really wanted us to buy, it would be in another state. They refused. BUT on that call, they again asked if we were married, we told them no AGAIN, and was told we simply we just needed to provide proof we lived together. FINE
BUT today, I called to confirm our reservation, only to be told we can not stay with them. I asked why and they said because you are not married. I explained I paid to stay in their hotel and that it was discrimination to say you can only stay there if married. She stated that I couldn’t travel with my female fiancé’ but I would HAVE to travel with the MALE I was separated from. I understand them having financial qualifications to buy, but demanding someone has to be married in order to buy is discrimination. No loan company makes you be married in order to sell to you.
I explained that they knew we were same sex and that we couldn’t be legally married when we bought it. I got told we were not welcome in their time share unless I brought a MALE with me. I asked for my money back as I would not be staying there, I figured I would probably be charged some kind of cancellation fee, which annoyed me but I would deal with. Instead she told me no, that they were keeping all of my almost $ 300 I paid for the vacation and that me and my FEMALE fiancé’ were not permitted to stay in their hotel. So looks like we will be taking them to court for civil rights violations.

Bottom line: We stayed 3 nights and were very happy with the accommodations and the low pressure timeshare presentation. We would buy/​stay again, and for those willing to sit through the timeshare sales pitch, recommend to others.
We purchased $ 299 3 night package which included the smaller ‘A’ lockout unit: 1 Bedroom, kitchen, small dining area, no laundry. For $ 150 more we were able to upgrade to both the A and B units which was well worth it for the four of us. We received exactly what we were promised.
I would definitely try to upgrade to the ‘B’ unit, even for 2 people. It has a very nice walk in shower (for 2), washer/​dryer, and is spacious. The B unit alone would have worked for 4, but having both the A & B units meant not having to deal with a sofa-​bed and allowed us to relax in the living room. Fitting 4 in the A unit would be doable but very tight; working best if you were planning to do little more than crash in the unit. There are floor plans on the Bluegreen web site.
Our package included a $ 75 cash card, 4 show tickets to Cirque du Soleil, and a Carnival Cruise in the lowest class cabin (1A, featuring 2 bunk beds).
The room was clean and well sound-​proofed. We had a room facing the runways and you could hear the planes, but very muted. Airplane noise did not interfere with normal conversation. Staff was very friendly and accommodating. There was free wi-​fi which was fast enough to stream a movie during our stay. We all found the beds comfortable and they provided good back support. There was a safe for storing valuables in our room, and doors have the hotel standard deadbolts /​latches to prevent someone from entering.
The walk to the MGM Grand is just under a mile, ~20 minutes. You walk past vacant lots with broken bottles, some graffiti, and on our Monday 7:30 AM walk, one homeless person pushing a shopping cart. With all the traffic on Tropicana it felt safe during the day. We did not walk it at night.
Its had been about a decade since our last timeshare presentation, and this one was about 2.5 hours and not as painful as I remember. As is standard, you get fire-​hosed with more information than you can process, the offer sounded like a good deal, and it finished with an offer to sell points without buying the timeshare. The points purchase would allow stays at selected Bluegreen resorts for 1 year with blackout months of July-​August. With 2 kids this would not have worked. The points purchase would have extended the terms of what we were offered 1 year, allowing time to figure out whether we really want to buy. Our rep worked hard to make a sale, but was extremely gracious about accepting our decision not to purchase. The overall sales experience was almost pleasant.

This vacation rental club is seriously great. 5 – 10 minute walk from MGM and cabs are plentiful. Also shuttles if you can get you act together enough to make it onto one. Rooms are spacious and always clean; they never disappoint. Customer service is supreme and we couldn’t complain. Second time staying here and we have just had a great experience each time.

So, we (2 kids, 1 infant, 2 adults) stayed in one bdrm for 3 nights. The room was spacious enough, clean, lots and lots of towels (and more @ pool), washer/​dryer, kitchen with fridge, microwave/​oven, dishwasher etc. Right outside of hotel is a ABC Mart (closes @ 10), pizza, Subway, bagel place, liquor store, and Mexican food restaurant. The indoor pool is a big plus!
The orientation was 3hrs long… with 3 children, it was hard not to bore them. The staff here are pretty friendly (this female manager acted like she was a long time friend trying to sell us time share which was annoying), free cookies and juice, kids managed. Wasn’t something I’d buy but it surprised me how many ppl are buying! We ended jo getting Sampler but we’ll see.
This particular place in Vegas is located right across the street from airport and is loud. @ 2am, I can still hear the airplane taking off (or landing). So if u’re sensitive to noise, don’t stay here.

This Las Vegas location is a hotel, not a casino/​resort. I have to say that up front because you would be under the impression that it would have at least some slots in the lobby or something, but no. All in all, the deal we got was amazing, however we did piss off our rep by not buying a timeshare. We bought a 3 night 4-​ish day vacation stay for $ 199 at the San Diego Fair, which we could use anytime with in the next 18 months, we waited about 5 months before reserving. It included 2 show tickets, $ 100 dollar Brazilian grill voucher, and $ 100 dollar dinner match at
.
The rooms weren’t too bad, however no turn-​down/​room service. They have a inside pool and jacuzzi, and the gym is actually pretty big compared to most hotel gyms. We had the ‘B’ style one bedroom apartment which was pretty spacious and had a 2 burner stove, convection oven, fridge, dishwasher, washer and dryer, sink and dishes. King size bed was comfortable and pillows were pleasant. The ‘A’ style room was next door and it had a door connecting to our room which you can lock, however you can hear through it. So we heard the kids next door laughing and yelling but it wasn’t too bad.
The staff were super nice, even our rep but she new right away we weren’t going to buy, but we had to sit through the sales pitch anyways, that lasted 2.5 hours. There’s a expensive ABC store located in right next to the back door, along with a subway, pizza place, hooka lounge, tequila restaurant and a Einstein bagels. It’s located .5 miles away from the MGM grand and hooters Casino, we took a lyft ride back from Hooters at prime time and it cost $ 12. they do have a Shuttle every hour that will drop you off at the flamingo, linq, or wynn. But not guaranteed to pick you up.
Overall, it was a great deal for what we got, and we were stern and stuck to our guns not to buy, however if we had more money it did sound like a good deal for vacation time. It was mostly you paid big money for big time discounts on resorts. not really for us. If you’ve never done a timeshare presentation, this is the one to go to, I haven’t been to any others but I could tell that they couldn’t be any better than this one with BlueGreen.

²¹⁄₂ hours to get our room, we were not in a room until after 4:30, even then it was not the room we were promised. We were told there was a shuttle to the strip but they didn’t mention there is no transportation back to the resort.
If you stay make sure you have money when they strand you on the strip. Cabs are about $ 20.

Got this room as part of a promotional event… timeshare purchase presentation. This place does not seem like a resort at all. Not close to strip, views of empty ugly lots and we heard gun shots. I ran out of presentation! Too bad I was looking at staying at a resort!

Bluegreen
Not impressed with our room or the whole reservation department. Maybe I just have high standards from working in reservations at a resort, but here’s where I was left with a bad taste in my mouth… When we made our original reservation, we were told we would be getting a 2 bedroom suite. Then a week before when I had to call and confirm, I was told a 1 bedroom. THEN when we got here, it’s a studio! I felt claustrophobic. We had planned on our son sleeping on the pull out but after seeing it, there was no way he was going to sleep well next to the front door where people are walking by. Also, No washer and dryer as we were told more than once. This isn’t a big deal for some, but for one, I didn’t pack enough clothes to not do laundry and we have a toddler! They offer laundry service, which we used, but that made me incredibly uncomfortable. Call me crazy, but I hate to have someone else do my laundry. Barbara took care of it for us, she was very timely with getting us fresh towels as well. I really appreciated it.
Also our place was pretty clean, I did check for bed bugs after reading other reviews! No bed bugs here! But I will say, HOLY cow, the bed is completely uncomfortable. It’s like a rock with a 1″ mattress pad on it. I woke up with a big bruise on my side! Also, we didn’t mind the airplane noise either. My son loved the 5^th floor view of the planes going over. Then again, we are an Air Force family and these noises don’t phase us in the least. Also, we never heard a peep from any of our neighbors so I didn’t experience these thin walls as people stated. But I can agree, the water pressure in the shower could use improvement.
If you drive in to Vegas, or rent a car, the strip is not far and parking is free everywhere! Love that! Another positive, the bellhop guys were really friendly and probably the nicest of everyone we met there.
We bought our package through the bluegreen rep at bass pro. So we had to go to the presentation. Egipsia was our sales rep and she was very sweet. She was not pushy at all. Maybe it helped our case in not buying since we are a young family and I am 7 months pregnant. I just felt like, if you’re going to try to sell someone a timeshare, or whatever you want to call it, IMPRESS THEM on arrival. I immediately was disappointed with the studio we were assigned, after all these faulty promises. Why would I want to spend 12 grand as a DOWNPAYMENT on a company that is full of loop holes?! Yuck!
At the end of the day, we paid $ 199 for 4 nights and recieved $ 125 in bps gift cards. I seriously can not complain. And I would not complain to the front desk about these things either. Let’s just be realistic here lol I can only laugh about what a joke their marketing schemes are.

Update — this outfit is indeed a scam. Hotel stay was fine — but high pressure sales tactics — then port fees and taxes on the cruise of $ 400 for 2… Nice free cruise from Ontario mills huh?

Location, loca, location… Close to the airport, town and the strip. They have an indoor pool so it’s available all year round. They also have a gym and a few restaurants and stores out front. Very nice rooms, clean and sanitary. The beds are a 4 out of 5 so not to bad. The staff is very friendly and helpful. My only complaint is that when I ordered food to be delivered they would not let them bring it to my room so I had to get dressed and go down and get it. The rooms have washer and dryers, full kitchens with dishes a huge tiled shower, wish there was a large jetted tub and not the tiny one it had. Plenty of parking. Stayed for three days while visiting Las Vegas.

We purchased a sea/​land combo for $ 199, which included 3 nights in Las Vegas at The Tropicana Hotel, plus a free Carnival cruise after attending a timeshare presentation in vegas. We were given $ 50 visa card then we would receive a $ 25 bonus visa card after the presentation. We booked the Las Vegas trip, no problems, right away for 4 months away on Thanksgiving wknd. We continued to receive several emails from Bluegreen confirming our arrival and presentation day of Saturday.
2 weeks prior to our arrival we received an email that we had to call to confirm our dates (1^st red flag). Why did we have to continue to confirm the same dates? It made no sense. So… we called to confirm as instructed. We were informed that our presentation day was Saturday, accommodations would be at The Grand Hotel Downtown, not the Tropicana, and that we would have to pay an additional resort fee of $ 20 per night (2^nd red flag). We decided to continue with the presentation despite these misrepresentations.
Fast forward to our arrival at the Welcome Center, Club 36 Bluegreen Resort, a family in front of us were given the accommodations at this hotel, but we were given substandard rooms at the Grand Downtown (3^rd red flag) instead. When it was our turn to check-​in, they stated our presentation was on Sunday. I said…“all our email confirmations stated Saturday and now its Sunday? we made plans around this day”. The response was «we are overbooked». I said, «how can that happen to us since we booked 4 months in advance and kept getting confirmations for Saturday?» So she found a spot for Saturday and we agreed with the new time.
My perception of Bluegreen at this point was disorganized, sneaky and misleading. We took our rooms at The Grand Downtown and made the best of it. It turned out to be a good place, next to great places to eat, except we were given a room in the Casino Tower and the room was so noisy that earplugs were provided on the nightstands. We could not sleep all night from the windows vibrating. The next morning we requested to change rooms and we were happily placed in the other tower away from the noise called the Grand Tower.
Onto our Saturday presentation… we sat for over 1 hour for a slideshow given by a comedian, great guy, but spoke too fast and it was difficult to understand his metaphors. We took a tour, the rep tried to explain the point system, but it was still confusing. Finally, we saw numbers on paper $ 53,000 with $ 10,000 deposit. Eventually, the supervisor offered a point system for every other year, but even after you pay off the $ 53,000 you still have maintenance fees every year for about $ 2400. These never go away! Further, the supervisor tried to convince us that we could pay those $ 2400 fees each year by signing up for their credit card and getting 4% cash back on all our purchases each year. By this time it was 2 ½ hours and we had enough. I explained that we read nothing but negative reviews on several consumer agency sites and I needed to do additional research to understand how the points and fees work. They could not show us where we save any money long term. They could not, at anytime, explain or provide their process in writing.
We got the certificate for the free cruise and $ 25 visa. I’m already wondering about the port fees, because the cruiseline charges $ 90 and Bluegreen Travel company is charging $ 123 to $ 199 for port charges. That means that the «free cruise» has alot of padding to make up for their loss in giving these out.
The next day we visited the Bass Pro Shop at the Silverton Casino where many people get the same time share deal. The staff working the Bluegreen vacation booth mentioned they receive no training on time shares and don’t know how the point system works. They had to teach themselves about marketing this promotion.

DO NOT PURCHASE FROM THEM!@!!! Biggest waist of money we have ever spent!!! You can not use it, the travel plus cannot be booked until 45 days before and there is never any rooms available to get. RCI and Travel Plus you have to use points plus they charge you an exchange rate.
The sales people are liars and it is very high pressure, they convinced us to purchase based on the extra time and showing us a book of where we would be able to go using RCI and Travel Plus. I am now out 20,000 for bronze and 1000.00 a year for something I cannot use.
DO NOT PURCHASE FROM THEM THEY ARE LIARS, THEIR CUSTOMER SERVICE IS RUDE AND THEY ARE PUSHY!!!
I WISH I KNEW HOW TO GET OUT OF THIS!!!

BEWARE of Room 402B! BED BUGS!!!
I agree with all of the recent reviews, its an attractive place, its cheap and a short drive to The Strip… but I regret ever staying here. And, needless to say, I’m now dealing with ridding my home of these critters.
Remember to check the room carefully before you unpack your luggage — something I obviously didn’t do.

I’m giving them 3.5 stars because it wasn’t horrible like the reviews I read. So I came here for the time share presentation and it wasn’t too much pressure so that was good. It was only 2hrs. long like they said it was going to be.
The hotel isn’t nothing fancy but it’s pretty decent for the price. The hotel is clean, very close to the airport and a nice walk to the strip. They have a shuttle but I never used it, they will take you to the strip but can’t guarantee they’ll pick you up. I really didn’t have any major complaints about Blue Green, the room I had was a very spacious one bedroom condo. I didn’t receive any housekeeping services for the 2 days I was here.
Would I stay here again? Maybe because to me the hotel is clean and I could barely hear the airplanes at the airport.

My boyfriend came here in hopes it would be a nice place to stay off the strip. We were wrong. The staff is so so… But the thing that struck my nerve is that room not being cleaned very well there were children’s toys and a coffee cap next to the couch. Not to mention the pool isn’t working was merky (gross). I can’t say that I recommend this place just pay the extra money and stay on the strip else where.

To start, we stayed here as a paying nightly customer, not as part of a timeshare or promo. We were placed in a one bedroom suite with a view of the airport, which seemed to be one of the furthest rooms from the front entrance. No ability to exit out the side door which was right there was a bit frustrating. The parking lot was always at least ½ full so park in the round about at the entrance to drop your bags and loved one, as it ended up being quite a walk from where we had to park.
Onto the noise issues. It is literally right across the street from the airport so the noise from the airplanes taking off could be bothersome at times. On our first night, the neighbors used their shower at around 2 am. The sound from the water running was so loud it kept us up, thankfully it stopped after about 20 mins and we were able to go back to sleep. The walls seemed like they could have used more sound insulation, on our second night we could hear our neighbors talking loudly and also hear people conversating while walking down the hallway.
The room was well appointed with a kitchenette, fridge, washer and dryer, sleeper sofa, 2 tvs and even had a cd player in the living room. We discovered the ice maker in the freezer almost too late into our trip. We wondered the complex for a good 10 minutes trying to find an ice maker upon arrival and couldn’t. Don’t bother following the signs in the hallways for ‘Vending’ as we did and came up with nothing but a dead end. We even asked one of the employees, which answered she didn’t know. The room did feel clean and we were surprised to see ‘Bath and Body Works’ products in the bathroom.
The location of the resort is just far enough off of the strip and in a sketchy area that makes walking quite unnerving after dark. We did it once and would not recommend it! Taking a cab to Mandalay Bay was $ 11.xx. We hadn’t found out about the resort’s shuttle service until after it left and we had to ask about it, no mention of it upon check-​in by front desk staff.

After coming here 4 times now, my last experience was way worse than normal. Normally people rate hotels by the cleanliness and friendliness, but think… if something happens, how will the hotel handle it? This is what changed my review.
After a series of unfortunate events, we found out that there is no maintenance at night. Which is crazy because, like what happened to us, we needed a maintenance person and they tried to send up a security guard who had no idea what to do, which is not her fault. We ended up having to change rooms at 1:30am because no maintenance was on site and the nice security guard tried forever to fix our problem. Our first night we were in a room that had no guard rails. I ended up falling and injuring my side and they tried to tell us that only the 5 handicap rooms in the whole facility require rails. Even non-​handicap people can fall in a wet shower!
The timeshare guest services guy, Phillip, was terrible. He didn’t even PRETEND like he was paying attention. At the end of our horrible trip, we tried to talk to him about possibly getting some compensation for our troubles. My mom was trying to point to a fire alarm on the wall to explain that that was the type we had problems with in the room. He didn’t even turn around to look at the fire alarm my mom was talking about. Definitely rude.
We ended up checking out a day early and staying at La Quinta around the corner, which was a really nice facility.
BUT, there are a lot of awesome people that work there that I want to make sure get kudos:
1. Kerri (front desk) — she’s helped us on a number of our trips and always tries to find us the best room with the best view. Really helpful.
2. Jessica (security) — she’s the one that tried really hard to fix the fire alarm issue for us. Like I said, she’s not supposed to be the maintenance person, but she kept trying really really hard to fix it.
3. Keith (bell hop) — he’s always so helpful with carrying luggage and is super friendly. My mom loves him.
4. James (manager) — James told us he’s pretty new to his job, but he was extremely helpful when we explained all of our troubles.
The positives of Club 36 is definitely the price, location, indoor pool, washer/​dryer, and kitchen. Just hope nothing goes wrong with your room. :)

Decided to use our timeshare awesomeness to book here through an affiliation with this hotel. First time at this location and at a Bluegreen hotel. First off, we checked in and at first weren’t too excited over our first room so we asked if we can have a room with a better view. Can I tell you how much we loved Rocky up at the front desk?! She rocked it and had a kick ass attitude about it. Had to be because she’s a 49ers fan!
The room: the décor is very Art Deco which I don’t mind at all. Very spacious, the large walk in shower is a bonus as well– I think that’s only available in the «A» side rooms. Super appreciated the recycling as well. Pains me to hear Las Vegas doesn’t have a mandated recycling program… with the amount of booze consumed? Eek!
There is an indoor pool and hot tub on the 4^th floor, but we didn’t go in– not a fan of swimming.
Also an ABC Store downstairs– if you’ve been to Hawaii, you know what talking about! There is also a liquor store, an Einstein Bros. Bagel shop, and a wood fired pizza joint as well. Essentially everything you need is located a few feet from the lobby.
Few downsides– but not a huge deal breaker…
Noise from the airplanes– the joint is close to the airport… BUT you’re not in Vegas to hang out at the hotel all day and night, so it really isn’t a big thing.
Taxis– trying to get one wil take more than a hot minute… make that about 20+ minutes! Not the hotels fault, Las Vegas taxis suck big time. Las Vegas– Bring back UBER!
Anyway, I will definitely be back to stay for sure.

My in-​laws are owners and they’ve let us use their timeshare several times and we love it (for the most part)…
The Good:
The rooms are AWESOME — think small condo. Every time I stay there my thought is always «I could live in here»…It has everything you could possibly need. It has a fully stocked kitchenette, a dinette set, a small living area, a washer/​dryer, a full bath and a partial bath (we had a deluxe unit).
The rooms are super clean and the staff is always friendly when checking in etc. There are a few restaurants, a hookah lounge, a liquor store, and an ABC store right on the property so you can just run out and grab something if you need to.
They have an hourly shuttle that takes you back and forth to the strip or it’s about a $ 6 cab ride from the MGM Grand. If you’re walkers like we are the walk to the strip is about 10 – 15 minutes long. There is also a bus stop near the property if you feel comfortable enough to ride the bus (we are experts at the Vegas bus system)…
The Bad:
My in-​laws have the MAXIMUM upgrade available and they STILL get pressured to come to «owner reviews»…They will keep calling your room every day trying to get you to come to those meetings no matter how many times you tell them no. SOMETIMES YOU JUST WANT TO BE ON VACATION AND NOT ATTEND A SALES PITCH MEETING. Once we got it through David’s (guest services) head that we were NOT going to attend one of those meetings he was no longer so friendly and nice…

It’s a good value for the price you pay. I booked through RCI for a weeks stay. I already own a timeshare so I didn’t do the tour. I see that that is a major complaint by many. I am only basing this review on the hotel and facilities.
Check in process was a breeze no line and everything was there waiting for me when I arrived. I had the two bedroom and there was more than enough space for me and my guests. Comfortable for 2 couples and they have pull out couches in each room but I would not recommend using them because you will take up all your living area.
Room was clean and fully stocked. Anything else you need is available 24hrs a day at the front desk. The Internet is not free and relatively expensive compared to other places I have been. Nice exercise room, large pool, and a hot tub.
The location is rough if you do not have a rental car. They do have a shuttle service that drops you off at the strip but it only runs about once an hour and if it’s full you will be sol. There is about a mile and a half walk from the strip through a pretty desolate area. Not bad in the fall but if is was in the middle of the summer that would be another story. There is also some noise from the airport if you are a light sleeper. They have a subway, pizza place, abc store, Einstein Bagels, hooka lounge, and tequila restaurant attached.
The best part is the staff. They are very helpful and will get you anything you need.