David Z Nyc

This will be my first Unilocal review:
I visited the Las Vegas store and was pleasantly greeted and helped by a wonderful human being who gave me her feedback (unfortunately I do not remember the sales associate’s name). 5 stars for her in store service.
I was told if these shoes do not fit (I was surprising my girlfriend) that I would be able to ship these shoes back and return them with free shipping (I live in Los Angeles), to which I agreed. The shoes did not fit, so now the return process begins (I should have known better)…
I contact the David Z website, I am told I can return the merchandise and I was also told I will need to pay the shipping cost, which I find completely unacceptable for the following reasons:
1. I was told by in-​store personnel I would be able to return free of charge before 30 days
2. The David Z web site states the following:
a. Once we have reviewed and approved your case we will send you a pre-​paid shipping
label.
b. You can return your purchase for up to 30 days from the purchase date.
c. Product (s) must be in the condition you received them and in the original box and/​or
packaging.
d. Return shipping is 100% FREE
e. If you are not completely satisfied with your purchase you can return your order for
free within 30days of your purchase date (Returns must be unworn, in the state you
received them, and in the original packaging).
f. You will be provided with a pre-​paid UPS or similar domestic label to return the
purchase to us.*
I attempted to contact the corporate representatives via email and via phone to further discuss this matter, to which I have heard no response back in either form of communication.
Pro-​tip — ignoring a customer doesn’t really solve the problem… go figure it only upsets them more? Interesting concept.
I later found the exact same shoes at Nordstrom for 40% off. I would highly recommend individuals stay away from this ill managed company that fluffs impressive claims but do not follow through. Competition is fierce and customer service is everything. I’d much rather do business with a larger competitor, than support a smaller business, when this smaller business has really nothing to offer other than uncompetitive pricing, false advertisement and poor corporate level customer service.
Thanks for playing David Z Nyc…

The shoes we bought broke within minutes of wearing. We tried to return them the same day and were told the manager would come and discuss the issue with us in about an hour. After two and a half hours of waiting the manager called the attendant and said we were not to get an exchange or refund under any terms because the shoes were worn too much.
Despite returning within hours and not even having walked to dinner in them, the shoes lacked durability and the store refused to even meet us half way.

Shoes are overpriced, even for the strip. The workers were helpful, but I took an issue with the Fat manager in the store. He was very unwelcoming and rude. I don’t know if he was having a bad day or not, but it’s no excuse and now I’ll never go back

I had been lusting over a particular pair of shoes for months and finally decided it was time to splurge and get them. I originally went to another store that I knew carried the shoes, but left when I could not get any service from the employees…
Carlos was the employee that helped me at David Z NYC. I wasn’t sure what size I needed, Carlos got out three different shoes for me to try on, including the store sample.
Once I figured out which size fit best, Carlos rang me up and what do you know, the shoes were on sale! I think I have a new favorite shoe store!

This is another one of those must stop by places whenever I go to Vegas. At first glance it may appear as though the store appeals to the younger crowd but once you get inside the store, you realize they appeal to everyone. The service is great and not pushy at all. I love the fact that when I bring shoes home from this place, I always get raves from others about it!

I love shoes! I work for shoes! So when I found this shop in Planet Hollywood shopping mall… I was like LET ME IN! (It was closed!) So I returned the next day and found a lot of cute sandals and for good prices! I got some cute bronze gladiator sandles for summer. Love them! I was sooooooo happy! A good shoe shop is hard to find. The service was really good and the lady who works there was super cool and not pushy. I’ll order from their website for sure!