Discount Tire Store – Las Vegas, NV

I recently bought 4 new tires at Discount Tire on Lake Mead near Buffalo and was very impressed with their fast professional service and their prices. Raul and Ryan were exceptionally courteous in how they treated me as well as all their other customers who walked in while I was there. I highly recommend this place if you need new tires, they’re honest and won’t try to up-​sell you like they do just about everywhere else in town.

this is without a doubt the worst place on the entire planet if you ever need a simple tire fixed. ive been waiting over 3 hours going on 4. apparently they must think that people like sitting around all day with no air conditioning, guess they forgot to pay their bill. the worst business i have ever been to. a joke

Very good, professional people and respectful to customers.
I took my car in to fix a bad tire and was finished in 40 minutes. I went in three minutes before they closed. They also had a full customer lounge and they didn’t turn me away.
No charge for fixing my tire. They get my tire business from now on.

I been patronizing this location for years and finally feel compelled to compliment them. They consistently give fair, honest, and courteous service. This has been my experience with all their locations. If a CEO out there can’t figure out why they get low customer service ratings, they should study up on Discount Tire.

Took my car in after getting two flats, they told me I needed new rims so I purchased them and when I pulled out of the lot my car was making a weird noise so I got it towed from there and long story short they ended up totaling my car out and discount tires wouldn’t take them back nor remove the warranty I had to purchase that I no longer even need or HAVE. Still paying them $ 1000 for something I don’t even have… Call customer service once a week and never get a call back.

These guys saved me today. Had a flat tire. Everyone was very helpful, professional and fast. Prices were reasonable I think. Made my life easier. Thank you!

Unfortunately after reading everyone’s good reviews I thought this was a place I could go and be treated with great customer service as well as mechanical service. I was incredibly wrong. I brought my car here because I had a nail in my tire that I needed patched up. They patched my tire up fine but as I drove off and went home (around the corner) as soon as I pulled into my garage and stopped my car the cap to my rim fell off (the same tire they fixed). So I pick it up and see that where it screws on has been broken and cracked and someone just tried to put it back on without even telling me they broke it. Next, I called them to discuss this and they acknowledged that they knew they put it back on without informing me and kept trying to convince me it was going to happen eventually yet I’ve had this car since 2007 and it has never broken until they fixed this tire. They told me to bring in the cap so they could fix it for me or find a replacement, apparently they couldn’t find a replacement so they told me they would just fix it themselves. After months of calling them continuously about it and them constantly telling me the person who worked with me was out of town and that they would call me back when they were back in town, they never called me back themselves once! I was always the one to contact them and see what was going on. I believe I went to see them originally in late February or early March. Until this day they have not called me back and gave me any updates and I have gotten tired of calling them and getting a run around every time. Also my one tire is still terrible looking missing only one cap. I’m not sure if they’re reviews are all bought or far from genuine but I know my experience here was terrible. I am very disappointed that they let this happen and did nothing about it. If the other discount tire locations are better than this one go ahead but no way would I recommend this shop to anyone after what they did to me.

I came in at 240 for a 3 pm appt. Spoke with will! Super nice. Nice conversation about music, lol but I was only getting a balance and rotate — free. For the level of service they provide for free I will make sure I come here when I need anything tire related. Watched how they have handled the customers in and out… Love it!!! Their so professional and nice!!! Leaving here at 320 now that’s awesome!!! Thanks discount!

Will Tuller the assistant manager went above and beyond. Firestone lost the key for my locking lugs and Discount Tire was able to get them off and put new ones on. I wanted to use my Discount Tire credit card but we hadn’t activated it. He spent 10 minutes on the phone getting it activated for me. Just all around a great customer service experience. Love them

A bunch of incompetent fools who have no customer service skills running a tire shop. Initially nice, but have no idea how to take care of inconvenienced customers. If I could score them a zero I would. I needed new tires so went to this store as it is close to home. I am in no way an expert on tires, so am relying on the representatives to know what they are talking about. A little background though, my back tires are 305 30 19’s with 21×10.5 rims and my fronts are 275 30 19s with 19×9.5 rims. Gave the guy the tire type and size I need, he orders them, great. He calls me on my drive home and tells me that the tires he ordered are not going to fit on my front wheels and needs me to jack my car up, take the wheel off, and tell him the size. Is this not something he should have thought about while I was still at the store? I do this, and he gets them ordered. They will be here on Friday. I go on Friday after work to get the wheels put on, only to find out that «the wheels that arrived are not the ones that were ordered». Even worse, the guy that ordered them for me is off all weekend and left no communication on what to do with my tires. I was told by the «tire experts» that the tires that arrived would «definitely not» fit on my front tires. Was told that I would have to come back the next day so that they could order me the «correct» tires. I went home, and after examining my tires, realized that the tires that were at the store were the same size as what were on my car. I go to the store at open the next day and explain that to them, they double check, and sure enough, the tires will now magically fit on my car! Ridiculous! The guy the day prior didn’t even look at my current tires to see if they would have fit at all. After now THREE trips to this store to get tires, almost 5 hours of waiting, on top of having to take my own wheel off at home to tell these people how to do their jobs, I ask the manager if there is anything that he can do for me for his team having put me through all of these inconveniences. He looks at me and says that he «doesn’t know what I expect him to do». What I expect him to do? I EXPECT for someone who calls themselves a manager to take care of their customers a little better. I didn’t ask him to give me a free tire or anything ridiculous like that, just simply asked if there was ANYTHING that he could do for me. Apparently not. I believe the «managers» name was John, he had black hair in a dumb fauxhawk and was about 5’11″. This was hands down the absolute WORST experience I have had in any type of store and will NEVER shop at Discount Tires ever again. Not only are these employees incompetent but clearly they have no idea what customer service means either.

These guys are really the best!
Ryan went above and beyond to take care of my tire needs. From researching and ordering my tires, getting me the lowest price (locally & online) as well as perfect installation of my wheels and tires. These guys are simply the best. I’m not sure why you would risk taking your car anywhere else when it come to wheels and tires. Thanks again to Ryan and all the staff at Discount Tire on West Lake Mead in Las Vegas.

Came in on a referral from a former employee. I was looking for some new rims for my 2015 VW Jetta and I was already expecting to spend more than I wanted to. These guys hooked me up with a set of matte black rims, perfect bolt size for my car, at $ 109 each. Similar models I looked at ranged from $ 125-​$ 150. And I actually like these better. After applying for credit and being denied unfortunately, they offered layaway. Pay as much as you want or as little as you want for as long as you want until it’s paid off. Easy, peasy, lemon squeezy. They were awesome. If you want to get a great experience and not break your bank, visit them and ask for Ryan. Customer service specialist, literally one of the most professional, yet friendly and personable person I’ve ever dealt with in sales. Literally.

I had the unfortunate luck of having two flat tires, on two separate occasions, in the past month. Needless to say it pissed me off. During the first occurrence, my insurance sent me to Pep Boys. Customer service there was lackluster, everyone looked miserable, they didn’t have my tire in stock, and they were trying to charge me up the ying yang just for one tire and installation. Fortunately, I noticed that Discount Tire was right behind them. Walked over there, and the staff was friendly and courteous. They had my tire in stock for a way cheaper price. So I purchased it there, walked the tire to Pep Boys, and had them install it, which felt like it took a while. One win for Discount Tire.
Last night, I unfortunately had another flat tire. I followed the same routine, but only this time took my car directly to Discount Tire. I arrived right as they opened, The staff was extremely friendly and knowledgeable, and they had me in and out in 19 minutes. I arrived at 8 AM and was out of there at 8:19 AM. Quick and painless. That’s two wins for Discount Tire. Also got warranties on all my tires as it definitely looks worth it. I’ve been to several Discount Tire locations and their service has always been fantastic. This one, however, has saved me twice. Great service and great prices. I highly recommend it!

Great customer service! They sold two of my four tires so they gave me four upgraded tires for the same price!

Solid customer service. Do yourself a favor and book an online appointment. The included flat tire repair, rotations and rebalancing makes the tire purchase price very fair. Took advantage of the no interest financing. They even have a baby changing table in the men’s bathroom (this is hugely important to my beautiful wife).

My phone battery is pretty low right now but I just received such incredible customer service, I felt compelled to write a review and recommend them on the spot!
My car was in a minor accident earlier this week and the alignment was off and it felt very unsafe to drive. I was hoping to make it a couple more days before replacing the tires for financial reasons. I pulled up to the dog park this morning after a bumpy ride and as I got out, I heard a hissing sound and saw the tire had gone almost completely flat. Couldn’t put off replacing it another day, I didn’t even want to risk driving home like that. I was right around the corner from Discount Tire, where I had gotten great service and tires over a year before, so I left the dog park with my baby and came straight here.
I understand many businesses aren’t dog friendly and we would have been fine taking a walk or sitting outside but Josh invited us both inside and I am so thankful they accommodated me and my dog too!
Sometimes as a woman going into car places, sales people will talk down to you and be patronizing or condescending but not here! I only got genuinely helpful and courteous vibes from Josh. I don’t know a lot about tires but Josh was honest and patient in explaining my options and answering my questions and he gave me an amazing deal so I could feel safe driving home.
They are estimating it will take about 45 minutes to work on my car and before I came in, I was worried it would take all afternoon!
Great, quick service, lifetime warranty, quality tires, and exceptional customer service. I’m very happy with my experience at this place.

My phone battery is pretty low right now but I just received such incredible customer service, I felt compelled to write a review and recommend them on the spot!
I understand many businesses aren’t dog friendly and we would have been fine taking a walk or sitting outside but Josh invited us both inside and I am so thankful they accommodated me and my dog too!
Sometimes as a woman going into car places, sales people will talk down to you and be patronizing or condescending but not here! I only got genuinely helpful and courteous vibes from Josh. I don’t know a lot about tires but Josh was honest and patient in explaining my options and answering my questions and he gave me an amazing deal so I could feel safe driving home.
They are estimating it will take about 45 minutes to work on my car and before I came in, I was worried it would take all afternoon!
Great, quick service, lifetime warranty, quality tires, and exceptional customer service. I’m very happy with my experience at this place.

Excellent service very helpful all the way through the whole process, very knowledgable and kind, Ryan was extra helpful and courteous :)

Ryan is a Rock-​Star! Some of the best service I’ve seen, and I know good service working in luxury retail.
Came in to have my Arizonian Tires balanced and rotated on a weekday. Greeted immediately, escorted to my vehicle for a quick inspection.
Car was up on the lift before you could finish reading this review.
Love the tires, love the service no matter what location I happen to visit.

I highly recommend this place! Great customer service! As friendly professionals, these guys were helpful, efficient, and thorough. Andrew was awesome! Thanks guys, you made my Christmas Merry :)

My wife and I just came from this location, and needed a tire repair for both our rear tires. The first price they quoted us at was a bit much over our budget, but a gentleman by the Name of Raul was kind enough to find us a price to fit our budget. Thank you! We will be back!

Paid and made an appt. for the next day. Was told that if I set an appt. it would be 30mins so I did. Came in with my family bc it wouldn’t be long. Now after an hour and a half we are still waiting. I understand if it takes a lil longer I get it. But to see people in and out and my car sit while my family has to sit in the waiting room is uncalled for

I brought in two new tires but didn’t have the money to get 4 and they replaced the three and have me a brand new tire fit the forth do I would have to worry. They are amazing

Called in to inquire about purchasing new tires for my Mercedes and spoke to the Asst. Mgr Matt. Since I previously bought tires from them he checked to see if my tires were available and had arranged for them to be brought over for me. I was told by Ryan, that it would be around a 45 min wait which is said was fine, but I would like them to save my best tire for a spare. I did notice that it was a pretty busy day with a lot of people waiting. Although it took twice as long, an hour and thirty mins, i figured I needed this done so I waited patiently. When I was told the car was ready by another rep, I asked him if they took care of my spare and he said they did. After getting home, I checked the spare and realized they never took care of it! I called the store and spoke to The Asst Mgr Matt who promised to care of that for me whenever I can bring the car back.
Because my previous tires were not saved, they replaced my spare with a new one.
Great customer service! I appreciate that Matt made sure everything was in order. Thank you.

This place is great fast and they fixed my tire and rotated my tires for free can’t beat that.

These guys are great. I had a slow leak in my SUV tire and they fixed it for free while I waited. Thanks guys!

I’m a big Fan of Discount Tire, I always buy tires from them, BUT this location is not representative of discount tire. I called today to ask on the waiting time to fix a flat tire, a guy answered and said 30 min and that he put a reservation for me, I get there 5 min after the phone call, wait for 15 min to talk to a gentleman, only to tell me that there is 6 vehicles in front of me (one and half hrs is the waiting) and that I don’t have a reservation… I explained to him that you just took my reservation, his answer «even if we did you will have to wait 90 min»
Goodbye
Never going back to this location booooo

If there was a way to give NO STARS I would.
I went in, they tried to sell me 4 tires. I noticed during my time there EVERYONE need 4 tires. Isn’t that odd?
They told me my tires were coming from another store and I’d be out in an hour. An hour later my car was still apart and they told me that there was a hold up as my tires were coming in from BOULDER CITY!!! Two hours later, nothing!
I finally told them to put my car back together and left.
Incidentally…Big O Tires on Charleston has ordered my tires, and I have an appointment tomorrow at 9am to have them installed.
Disorganized, overpriced and dishonest.

Bought new tires here about 2 years ago, which I researched on line and love.
Every six months they rotate my tires and check them for free.
Every time I drive in there, they put air in them without me even getting out of the car!
Recently I had a very slow leak… they have promised to find it and fix it. The dealer just said to forget about leaking tire. (probably an unsafe idea since its an SUV — low tires are a known roll over risk).

Never a fail here at this location!!! They have great customer service and always helpful. That’s is why I will drive across town to come to this specific location! Great job guys as always

We had come here Twice. Today we got a blade stuck on tire, it was almost 6 pm about to close and we couldn’t afford new tire, We got one for really a good price. All team helped us and they we’re really patient. We really appreciate they’re job. We recomend this place. They stayed a full hr after they close. Friendly staff — helpfull. They saved our day

In and out within 45 minutes with a brand new set of tires. Great service! Thanks Matthew!

I had always had good luck in the 8 years that I lived in Las Vegas buying tires from Discount Tire on West Lake Mead. I loved their service. I was always in and out quickly and their prices were decent.
However, I have since moved to Napa, California and was in need for tires today. I went to American Tire in Napa, California (the same company) because I was always so happy with their service. Once again everything was smooth…
except…
When American Tire when to change my tires we could not find the locking lug nut wrench what goes with my wheels.
I was told that Discount Tire kept my locking lug nut wrench and that my locking lug nuts would have to be cut off. I wasn’t charged because there is record of my purchase from 2 years ago at the Lake Mead store.
I have purchase tires from them at least 3 times over the years. I always ask where is my wrench and they tell me it’s with the spare tire. This visit wasn’t any different.
I no longer have locking wheels.
Thanks Discount Tire, Lake Mead, Las Vegas.

I came here with my boyfriend with the intensions of purchasing a set of specific brand tires. They told me that they had tired for sale in the same size and much better quality. They were used for about a month because the previous owner ended up getting new rind thus different size tires. We looked at the used tires and they still had the stubbles on them!
We declined at first but Nathan was able to lower the price a bit more because they can’t restock used tires. I was able to get a full set of mostly-​new tires with insurance for just under $ 500 for my Lexus!
They also sent me over to brake masters to change out a lag bolt that was cross threaded. I also gave brake masters a 5 star review!
In all, I had a really good experience at this discount tire location and the service was great! They are honest people. They look out for your best interest and the safety of you in your vehicle.

These guys hustle here and bust their butts to get you in and out in as quick of a time as possible. All friendly and professional.
The only thing that I was a little exasperated with was the 4 months it took to find a wheel to replace a bent one on my 2003 Mustang. They searched high and low, and finally found one that the center piece would fit into. I almost gave up, but they didn’t.
I would recommend this location highly to anyone needing tires, wheels, and quick service. I usually make an appointment instead of just walking in.

Came in 20 minutes ago complaining of vibration throughout the car and an intense Right wheel pull on the steering wheel; left in 15 minutes with a new tire and no vibration. Thanks guys!
* I would highly recommend this location!