Ted Wiens Tire & Auto Centers

Great service. Always bring my vehicles here without a problem. They sty in touch with you and price quotes are good. In house credit card comes in handy.

The bad news, my battery was dead. The good news, it was still under warantee. While awaiting a tow, my doctor instructed me to go immediately to a hospital ER. The good news? it was only a mile away from this store. Further good news, upone hearing this, and in hopes that I could get the car before going to the hospital. they would rush the service for me. The bad news, the tow truck hadn’t arrived.
While waiting and debating what to do, one of the staff there said, «Whatever you need, we’ll take care of you.» I wish I had his name. That greatly releavied the pressure.
Finally, we had to leave. Debbie was most helpful throughout this situation. I was admitted to the hospital and likely not to be released until Sunday. On Saturday, trying to get the logistics figured out, and knowing I probably wouldn’t have a ride home, another problem was solved.
Debbie agreed to get the car over to the hospital and brought the keys to my room; after her shift was over! My only complaint was she REFUSED my tip!
I can’t say enough good things about the attitude, prompness, and overall service here. I’ll go out of my way to use them again. But hopefully, not via the hospital!

Scammers. Called and asked for a quote to replace the fuel pump on my Mazda Tribute. They quoted me $ 450 for parts and labor over the phone. Brought it in, and called to say it would be $ 650 for the fuel pump, $ 40 for seals, $ 70 for labor, and another $ 70 for the fuel filter. I asked why they told me a different price over the phone and was told that it was probably because they found something else wrong with it. When I pointed out that the diagnostic was the same as what I mentioned over the phone, they said that they may have looked up the price wrong. Very obvious bait and switch. Don’t bring your car here.

I wish I could give a 0 star. My girlfriend went to this place by recommendation of her step father (I had no say) and later found out this was only because a credit line was established prior. They outrageously overcharged her for a million things she did not need or I had done personally recently. I’ll only give one example since I cannot bear to waste any more time on them than is required to save a few good Unilocaler’s. They changed only 2 out of her 4 brake pads. These were replaced by me with high quality ceramic break pads from rockauto less than a year ago and certainly would not have worn unevenly. Now one example of the overcharging: They charged her $ 110 just in labor to change the thermostat (not including the thermostat price $ 180) and I actually just had this exact thing done at specialized auto care for $ 120.50 total labor and parts!!! Not to mention this was a second visit after they had already claimed to have done anything the car could or would have needed. Thinking they would fix for free since she had just wasted $ 1500 at this place when the engine light came back on she took it back and they charged her $ 350 more. This place is a joke do not waste your time or money here.

Consistently great. excellent service.always surprised by the wonderful attitude of the staff. enough for me to bring cookies at Christmas. It is appreciated when I can find an honest and reputable service shop for my car. Thank you, David, Debbie, and staff.

The only shop in town I can truly trust! I have been in Vegas for a year now and after Meineke told me something was wrong with my car that actually wasnt, I started asking my coworkers and others I new where a good and honest car shop was. They all told me Ted Wiens! I have been a happy customer since! Great service and friendly people, thanks Ted Wiens!

One word: trustworthy. Not something you see often from mechanics. They fixed a problem with my car not even the dealership knew how to fix! They even stood by their work saying if the problem persisted they’d diagnose it again for free. Very happy with my experience.

When I explained what my car was doing, they wanted to rush into diagnostics testing. $ 100 they either didn’t know about cars or they wanted money. This place didn’t make me feel safe.

Based on my experiences with Firestone in other states, I thought this was a very safe and reliable place for my autos, not so. I got the oil and filter changed on my Nissan Altima, they said the cabin filter needed replacing, yes go ahead I said. Not until a few days later did I notice, my glovebox door was not shut evenly along the front and it was also covered with black greasy handprints all over it. Upon closer inspection, I found the plastic paneling that runs along the side of the glovebox had a big screwdriver like scratch in it as though one was used to try and pry off the paneling! The plastic paneling that runs along the foot area had not been properly reseated. I was livid! The attempt to replace the filter had all the subtly of a dump truck! I took the car back, a mechanic got the glovebox door reinstalled but nothing was done about the big screwdriver scratch. There is no way I would ever trust this place to touch any of my vehicles again and I will make sure to let everyone I know what horrible, unprofessional, ill trained attempts at workmanship I have experienced here!!!

Dead battery. quick fix. No ridiculous upsells. I’ve been going here for years and it’s always been a good experience, reasonable prices and no BS.

I went here the other day because my tire pressure was reading low in my car. I pulled right up and was greeted by a Chris R. He promptly listened to my concern and soon found out I had a large hole in my tire. He helped explain everything and was so kind during the processes. They got me in and out all before I had to be at work. Chris R.‘s customer service and knowledge will keep me coming back to this particular location!

Great friendly service, got me in the same day, within 1 hr, and was done quick, just a little $$$$

Finding a reliable and honest car mechanic is not an easy thing to do in this town; however, I can happily say that after being robbed several times I have found my reliable mechanic. Vince, at this location, has consistently provided honest and reputable work. I have dealt with the Ted Wiens on S. Eastern and also recently the Ted Wiens on S. Las Vegas Blvd. and Vince has always made sure that I was taken care of and never taken advantage of. I highly recommend Ted Wiens on W. Cheyenne, and ask for Vince! He rocks!

Changed to ones star. I value the help I get from the front guys. They’re awesome and bend over backwards. Problem is the back. Brought our new truck here for an oil change since I love this place. Usually my husband does it himself but he wanted to get it off his plate. We went camping three days later. Since we were going out of town, we did the car inspection. My husband is anal about it and checked the oil even though we just had it changed. There was no oil on the dipstick. Luckily we checked it. Had the engine blown it would have been an uphill battle to prove they screwed it up. Happened to another family member too. Probably have to find a new place.

We come here often to get our cars worked on. Most recently I took my ’88 Fiero that I keep in my garage here for a tuneup and oil change.
While they were working on the car they told me that my battery was about to die… I always look at this kind of information with skepticism. They could see that on my face, so they took me into the shop to show me the battery hooked up to the machine that measures voltage and battery strength… it was low. They said it would start but it would die soon. Living in Vegas for 17 yrs, one of the things you learn to never mess around with is a dead battery. I replaced it.
I’ve always found them to be honest, so I come here for bigger maintenance jobs like tune-​ups and tire rotations… stuff I don’t trust the small oil-​change place I like to go to with.
Will I return? I’m sure i will.

I was just caught off guard when my doorbell rang at 6:00 in the evening and it was a Wien rep telling me the benefits of their services and discount/​coupon card. I listened at first thinking the card was free and they were just trying to drum up business for that location. Not the case at all. $ 20 for the card and when I politely declined it became a hard sell on what a huge mistake I was making not purchasing it. I mean he actually walked away mumbling something under his breath.
I would imagine I’m not the only person in my neighborhood to be turned off by this evening solicitation. Ted Wien’s needs to come up with a better way to get customers to come to them.

Don’t take your car here!!! Maybe they can change oil or tire’s but we had AC problems and they only found the problem after our 6^th visit!!! Then made it worse by changing out 2 tire’s that did not match and then making a mistake with the card swipe and taking out 2 payments and unwilling to give the money back! $ 1300 is a lot of money!