Durango Outpatient Surgery Center

I have had a lot of procedures at many different outpatient facilities. I have never experienced such great service anywhere like I did at this facility. The staff are professional, personable and just downright fun. They obviously follow procedure to the letter but manage to make your time with them pleasurable AND get you in and out quickly and efficiently. Honestly, I have never had so much fun having surgery. I have no reservation recommending this facility.

I had surgery there on October 7, 2015 and was very pleased. The place was clean, neat, and orderly and the staff was friendly, even calling me the night before to make sure all was set to go in the morning.

Everyone has been super nice so far… everyone except the unfriendly receptionist that was probably still half asleep considering it was 5 am when we arrived which means she probably started st 445am. Id be unfriendly too, so Im not complaining too much.
The nurses were nice. The clinic is clean. They have coffee in the lobby…
TIP: Its first come first serve. Be here as early as you can if you have a morning appointment.

Just ignore the 1-​star. As you know you can’t rate 0-​stars. This place SCREAMS and warrants (-) stars!!! If you go here because of a car accident chances are your procedure is on an attorney lien or you have Med Pay with high limits, or due to Work Comp so these issues won’t be of concern to you. If you have health insurance… this review very much applies to you!
More than 2 weeks ago I scheduled surgery with my doc who chose THIS surgery center due to location to her office. Within 24 hours my health insurance approved their authorization & I received a voicemail from DSC requesting I pre-​register on their website.
Less than 24 hours prior to my 6am surgery scheduled for May 22, they called demanding money!!! $ 860.06 to be exact.
I dunno about you, but I don’t have a money tree growing in my backyard. I requested an itemized statement of charges they refused to provide. Melissa the manager said bc they realize not everyone has a money tree they collect half up front.
I have health insurance with a 20% co-​pay. Never in all my years have I been asked to pay my portion in advance for a procedure of any kind. NOT. EVER. When I asked what this was about, she blamed Obama. Yeah… I don’t think so.
Melissa (the manager) was extremely rude & has a bad habit of interrupting you while talking, especially when she doesn’t like what you’re saying OR she is pushed up against a wall. She also failed to recognize the absurdity of her demand and thought it entirely reasonable and okay to conduct their business in this manner. I told her had I known about this 8 days prior I might be willing to give in to her absurd demand, but NOT less than 24 hours before my surgery. She claimed they received my information 3 days prior & there was no way for them to contact me advance. Mind you this:
1. I pre-​registered on their website,
2. In response to a voicemail I received from them on May 9.
3. In order for them to call me they would need my contact information,
4. Which they received from my doctor.
She then demanded to know if I paid my surgeon fees, which is CLEARLY none of their business. Since I refused to tell her she said she would contact my doc to find out. HIPPA laws prevent the disclosure of any information about me without my written consent so I’m not sure what game this nut is playing.
The call ended like this: she was going to talk to her boss to see if they would ignore their policy and call me back. I am STILL waiting for that call.
DO NOT GO HERE! This place is unprofessional, engage in questionable financial activity at the patients detriment, are rude, and just flat out unbelievable.
You can not demand payment from someone without providing an itemized statement, and you can not provide a statement until after services are rendered; how do they know in advance what your cost is until you’ve been seen? Furthermore, the amount she quoted WAS NOT based upon their contracted rate with my insurance company, and I know that from simple math and asking my insurance company what the rate is for this facility. So these people are also thieves.
My doctor ended up postponing my surgery. As she was aware of DSC’s treatment of me she made the decision that my surgery will be performed elsewhere, at a place of my choosing: St. Rose hospital.
Avoid this place at all costs. You’ll be better off. Surgery is stressful enough-​this place will only make it worse.

I am one week post-​op from having surgery at the Durango Surgery Center. I was very impressed on how fast I was in and out of the center. The staff was very friendly (everyone introduced themselves with a smile) and very efficient and effective in getting all the necessary pre-​op and post-​op procedures done so that I get into surgery and out of recovery in a timely get curious manner.
All of my questions and concerns were answered (even all the of questions I had after surgery while still loopy from anesthesia). The facility was clean and there was an appropriate amount of privacy for each patient.
Even while in the O.R. getting prepped for anesthesia all of the O.R. staff (nurses, techs, surgeon, anesthesia doc.) were chatting with me making me feel very comfortable and making sure I didn’t feel alone as they began their work.
Having worked in the medical field I thought the placement of my I.V. was odd (placed at the DRUJ). It was at the the bending point of the outside of my wrist and was quite uncomfortable and left a nice bruise the following day. But besides that small and mostly insignificant annoyance my experience was great! The staff also kept my boyfriend who was my care taker very informed and allowed him to bring flowers into recovery (not all centers allow that).
A special thanks to Raquel the circulating nurse who «drove» me to the OR and stood by my side as I went under and to all the nurses and relevant staff who looked after me before and after my 3 hour surgery. I will be sure to recommend this center.

Durango outpatient center was phenomenal! All the staff are very kind, understanding, fun, and most of all professional! My surgery was in and out with ease in a timely manner, and the nurses made sure I was comfortable and happy the entire time before entering the procedure room. My surgery was done exceptionally and I am currently healing happily at home all thanks to the help from Durango outpatient! Thanks again ;)

The nurses were very kind, however the issue I had was with the DOUBLE charge for the surgery. It was an accident on their part which they were going to correct, however, not ONE front desk staff apologized for the error. They knew about their charging error on Friday and did not take the time to call an inform me. When we showed up for my sons surgery The staff acted as though it was my issue to deal with and not a big deal. I think $ 1100 is kind of a big deal and luckily I had the money to cover their billing error. Bad form Durango surgery. We had enough to deal with having our young son in surgery. A sincere apology would have gone a long way.