Eldorado Cleaners

I think that this manager missed an opportunity and someone should review his management skills. I was a first time customer at this dry cleaner and I was given a coupon to try them out. The coupon I received read,”$ 1.75 per garment, with a minimum of four garments”. I was well within the timeframe of the coupon, but was told that the coupon was not being honored. I inquired and this manager told me that his corporate office had made a mistake by printing this coupon, but nevertheless he was still advertising it on social media. I felt like this was a bait and switch situation and was very uncomfortable. The funny thing is, we are not talking about a large amount of money. The opportunity that was missed is that he should have honored the price stated on the coupon. It would cost him $ 1.50, I would have been happy feeling that I have received great customer service and would of given him all my future business, of which I think is substantial. Instead I don’t trust this establishment; they made their problem (the coupon) a problem for me, the customer. What I think this manager needs to remember is that he is working in a service industry and $ 2.00 drycleaners are not that rare. I find that if you can’t trust a person with little things like a coupon, how in the world will you be able to trust them when something really goes wrong. This is clearly an example of poor management skills and not being able to take responsibility.

The drycleaning part is OK, in fact I like their drycleaning service, price is reasonable.
I just want to share my experience with the alteration services.
We are long time customers of this place, We even come here eventhough its quite a waste from where we live now. I had my scrub pants altered here, I am small and petite and i don’t want to drag all the germs from the hospital through my long scrub pants. I dropped them off but when i went there to pick them up, Its dry cleaned but not altered. The clerk just said, if you need them, just wear them and take them back without even being sorry for the incident. (Poor Customer Service!) Since i could not wear them anyway, i patiently told her that i will just pick it up when its ready, she took them and never really pay attention to my instructions. I hoped she got it. I picked them up a week after and when i got home, Its TOOOOOOOO short its crazy. They don’t seem to care about their client’s business. so there you go, my 56USD scrub pants and 22 Alteration fee = 78 USD in the trash!

This dry cleaners at Sahara/​Buffalo, NE corner, absolutely destroyed my $ 375 dollar limited edition Vitaliano Pancaldi tie that was a special gift from a family member in Italy. This particular style Pancaldi tie is hand pleated and this dry cleaner actually ironed the pleats and destroyed the tie.
Clearly, staff are poorly trained on how to effectively dry clean expensive garments! Management was rude and offered nothing but arguments and claimed my tie looked this way when I brought it in to have small stain dry cleaned!
Do not patronize this establishment if you have nice clothing, as they will not accept responsibility for their poor workmanship/​destruction of apparel.
As other reviews have mentioned, «go elsewhere!»

Go elsewhere. I was greeted with a snarl, told stains wouldn’t come out, which I explained was fine. I spill coffee in bed a lot, sue me.
Then he pointed at the sign about how they take money UP FRONT. And snarled at again.
I asked if he was having a bad day, he said NO. And glared at me. i athered my bedding and went elsewhere where they were nice.
Two other people had left on my way in, saying their «clean» clothes werent clean.
Skip them.

I love this place! It’s a bit too far from my house so I have been trying out other places that are closer, and I have come to the conclusion that it is worth the extra drive.
Once you sign up for their email service it’s only $ 1.75 per item! Of course there are a few exceptions, but in 6 years I’ve never had anything that didn’t qualify for it. I just show them my email, you don’t have to bring in a printed out copy.
You do have to wait 3 days to pick up your items, but I usually wait a week anyway. It’s always the same ladies that work the front, so once they know you it’s quick.
I lost my receipt once and it took a little longer to pick up. They had to look for my ticket through my phone number instead, and then I had to show my driver license so they could check that it matched. This made me feel good that they don’t just trust anyone to walk away with my clothes!

A four star rating for their cleaning quality. Three stars overall because their customer service is a bit strange. I was never greeted when I came in and whenever I try to pay with my card I am given attitude by who over has to do the transaction. I get it… you guys prefer cash.
Relatively cheap. I’ll continue going here until I find somewhere else more convenient.

I just recently moved out of town and I am missing Eldorado! You will not find this price (I always would use their coupons) anywhere else. And my clothes (jeans, sun dresses, work suits, etc.) were always perfect. I even took my old winter coats and they made them look like new! I have never taken my ball gowns and expensive dresses there. But they are perfect for your everyday type of cleaning.

I try to avoid dry cleaning at all costs. I find the whole process rather intimidating. You’re handing over your clothes to strangers! However, there are certain items that just have to be dry cleaned, and as a result of proximity, I have ended up here. I would appreciate a bit more personable service. You have to pay up front, which I think is a little unsettling. They make off with both your money and your clothes! And, I have had to have at least one blouse re-​cleaned because they did not effectively remove a spot. I currently have a pile of dry cleaning because I haven’t been able to bring myself to try and find a new place.

Cannot believe the poor service I just received! I brought in 3 ties yesterday to be dry-​cleaned, and went in to pick them up today and two of them were actually dirtier than when I dropped them off! The original stains were from past drummers (I have a rock n roll band) sweating through the ties during summer shows. The new stains were from Eldorado Cleaners pressing the still-​dirty ties. The ties looked as if they had only been pressed, not cleaned.
When I asked the check-​out lady if I could receive a discount for not being able to take them home today, she said «We’re already re-​doing them for you for free, that’s two times labor so we are already losing money.» Lies, lies, 1950s lies. I can’t stand these kind of businesses. Of course I received the classic, «If we spot clean them it might remove some of the color, and that might be why they didn’t spot clean them in the first place.» Yeah, whatever.
I would have been better off washing them in the sink with Woolite.
BTW, the check-​out lady couldn’t have been more stereotypical dry-​cleaner/​laundromat style with her Transitions lenses and salt-​n-​pepper hairdo.

I’ve been taking my clothes here for over 3 years and have never had an issue. They raised their prices to $ 2.25 BUT you can sign up for their coupons which brings it to $ 1.75 a piece.