Ensign Family Medicine

My family has been patients of Jeaninne Oliver PA for several years and we Love her. However while trying to make an appointment to see her this week, I was told she left the practice and moved to Florida the beginning of December. Stunned, I then asked why her patients were not notified, and was told by the front desk that «she had too many patients to notify so we’re just telling people whenever they call for an appointment.» I’m very sad and upset about this.

i guess this dr has his hands full. i am looking for a new pcp as i just changed insurances & i call to make an appt & am told they are not taking new patients. only established patients are welcome. so if you are looking to make him your dr, don’t bother calling in.

Dr. Max is is very thoughtful and very friendly. I have been going here for years and it’s always very welcoming. I always know I’ll be taken care of in the right way. It’s comforting to know that after doing the doctor search for a number of years that I can go somewhere that I trust.

I have been a patient of Dr. White’s for over 10 years. Back when he was located a Flamingo and Buffalo.
His office staff is horrible and makes if impossible to me to see him anymore based on the following:
Appointments — was sick with a sinus infection. Called first thing in the morning and got the recorded message. So I leave my information. Hour goes by and no returned call. So I call, and call, and keep calling until I get a live voice. They can get me in same day at noon. So I am in the exam room, waiting for the doctor and my phone rings. It is the office calling me back from the morning to schedule an appointment.
I called on June 29^th, because I have a skipped rib in my back and am in pain. I was told first available is in August. And to call back the next day to see if there is an cancellations. I call back, was put on hold for 20 minutes with no reply.
Pharmacy — I have had the pharmacy call the doctors office on several occasion because of my insurance change, and they never received a call back. Oh, on one occasion they did call back on year later.
Billing — I received a statement in the mail saying I owed money for some insurance mix up. The actual service was from 1 ½ years ago. I call my insurance company and they say they aren’t even billing me the contracted price. Statement said I owed $ 200, contacted price was $ 70 and I had a copayment of $ 30. Which the statement didn’t even show the copayment. So I owed 40 bucks. If I didn’t follow thru I would have gotten ripped of $ 160.00 dollars.
Its a shame because Dr. White is a great doctor, but with horrible customer service time and time again, its time for me to move on.
Not sure if Dr. White knows what’s going on, but I hope he reads this.

Awesome care! No waiting past my appointment time!
The entire staff is always friendly too! Jeannie thank you in advance for taking care of me!

It has taken me 4 years to find a Dr.‘s office that shows compassion for their patients. Jeaninne Oliver (PA-​C) & her staff are fantastic. In the past if I have been sick & needed to see the doctor to get a prescription the receptionist would say the next available appointment was over a month away (that was 3 different offices I had gone to). Yesterday I called Ensign at 6:30 AM & left a voice message to see if I could get in because I have come down with my yearly flu/​sinus infection. I really didn’t think I would hear back given my past experience, but at about 7:10, only 10 minutes after they opened they called and scheduled to see me before noon the same day. Once examined, Jeaninne electronically sent my prescriptions to the pharmacy so they were ready when I got there. Within one day I am already feeling much better. I am so happy that I found this office, they are what a medical group should be: attentive, caring & non-​judge mental.

I’ve been coming here for several years. I have seen Dr. White, Max Smith, and Jeanine.
I mainly come in for my annual physical exam and bloodwork. They are very detailed and hygienic inside this office. And I love not having to drive anywhere else for blood work or for xrays.
A few years ago I fell on my wrist and thought nothing of it. Yet, a few days later I couldn’t even wash my hands without pain in my left hand. I immediately called and made an appointment because I knew something was wrong. They got me in on the same day. And what was nice, Dr. White sent me straight to the xray before even seeing me, which cut down on my wait time. Thank God it was only a strain and not a fracture.
Yet, I noticed it was still painful several days later so I came back in. My hand was still swollen (I could barely get my ring off my finger and usually it is so loose on me). Max noticed bruises on my arm and asked about those in a concerned fashion. I was pleased with how they were concerned, but those who know me well, know I bruise easily and often don’t even know where I get my bruises from.
I rarely get sick, or at least sick enough to require medical treatment that isn’t all natural, so I don’t even know if I have been to this office for any «sick» visits, however a few months back I had a nasty skin infection.
I went to a place for threading that apparently wasn’t the most hygienic. I had this bad infection on my face and even my lip was swollen from the infection. I called and they once again got me in on the same day. I saw Jeanine this time. I told her I think I had a skin infection and just one look and she confirmed my suspicions. It was severe enough to require two antibiotics, one oral and one topical. I still have some discoloration on my skin, but it is starting to fade. I also told Jeanine that I was going to Mexico and she wrote me a prescription for antibiotics to take down there in case I got the dreaded diarrhea.
The only reason I am not giving 5 stars is because I sometimes have a hard time getting a hold of the drs for a medical question. For instance, I needed a good doctor for that annual female exam and no one returned my call, so I had to use Google, and thank God I think I found the best dr. in the valley for that aspect. I don’t know if Dr. White has ever returned a call to me, so I’m not too certain that his assistant gives him messages. I just hope they get their patient portal working again, because he did return emails.

So I’m an established patient for 2 years due to a change I made to my health plan. I thought the change would help my family stay healthy. Dr. White is our primary care doc, nice guy. We’ve also seen Jeanine and Max, both also very nice. Office staff is nice as well. Here’s my problem, same day sick is extremely difficult to get in. No one schedules an illness. Well visits are lucky to be made a week in advance, more likely 2 or more. It’s fantastic that the office is busy. That means good docs and service. The waiting is crazy though. I got lucky today, there was a cancellation. Needless to say I’ll be making a change come open enrollment time.

I became a patient of Ensign Family Medicine after relocating to Las Vegas 2+ years ago. At that time, it was close to where my condo was and I simply called to make an appointment and submitted my paperwork via email. I love the convenience of submitting my medical forms ahead of time since it helps speed up the new patient enrollment process. I’m still coming to this office and have been very pleased with their service.
PA Max Smith has been my primary health care provider at this establishment. He has taken very good care of myself and my fiancé. From the flu to regular office visits, PA Smith has been great! He has excellent bedside manner and makes you feel comfortable during your medical exam. He is very welcoming, friendly, and knowledgeable. I have never felt rushed through my appointment. He always takes his time to ensure I have adequate face time and that all of my questions are answered.
Bonus: They offer morning appointments for those early birds!
My appointment today was early– 7:15 am. I checked in and was escorted to the exam room in under 10 minutes. I wrapped up my appointment in under 30 minutes and made it to work within the hour. I have been here before and experienced a long wait (only once– out of the handful of times I’ve visited). However, I think this is common in other medical establishments. I think it helps making appointments first thing in the morning. I’m busy and this works for me. I like to check things off my list first thing.

This place is ridiculous! First of all you have to wait a month or more just to make an appointment with a physician assistant instead of the actual doctor. Then when you ask how long it will be for an appointment to see the actual doctor, they tell you «he’s not taking new patients». Do not even try to go to this place if you need immediate medical care!

I have been a patient at Ensign for over two years, with some really serious health issues. Everyone on staff went out of their way to make me feel at ease with all of my problems. At each appointment they answer all my questions and explain in English everything that is going on. Fantastic practice all the way around. I have had to make appointments within hours and they do everything possible to get me in, super accommodating! A big plus for me is they have blood drawing facilities right on site, another convenience. Another perk is the «Patient Portal», it’s basically an Email service direct to the Dr’s you can correspond and get lab results quick! If you need a Dr look no further. I actually moved 15 miles further away from this practice, sure there are physicians much closer, but I refuse to switch practices, even by adding 30 miles round trip to my appointments.

Great office, friendly staff, max is great, he takes all the time you need to see what’s going on, appointments are easy to schedule, have not met dr white or the other woman who works there alongside max and dr white but I’ve heard great things, highly reccomend this practice.

I’m a little behind submitting a review for this office. I’ve been on the search for a good PCP since my old Doc relocated to the Northwest. I’ve been in on two occasions to see PA Max Smith and I have to say I really liked him personally. The office staff however is one of the worst I’ve dealt with. Almost impossible to get through to someone when you call, to get a return call, or get any information at all. They had test results for over a week without calling me (claimed they called but I think that’s total BS.) I had to follow up … and follow up… and follow up… and in the end — it was just more frustration than it was worth. I will go someplace else.

I have been coming here for years, since before they moved from Durango/​Flamingo, and I have always loved this place. I made my husband go when his equilibrium was off.
I can always get an appointment when ever I need one-​one time I called the night before and landed a 7:45am appointment next day… good thing too, I had a hives breakout and didn’t want to go to quick care.
I used to see Dr. White till Janine came in, now I see her.
I have had a variety of procedures done here and I just love this place.
I have never experienced the bad things previously mentioned.

I’ve been a patient of Jeannine Oliver’s for about 4 years now. I really like her. She always pays good attention to detail, and listens carefully to what I say. She never passes off my symptoms as being «all in my head» like some doctors say when they don’t know what to do with a patient. She is funny, personable, and doesn’t rush.
I’ve never had a problem with not being answered when I call. I’ve never had to leave a message just to make an appointment.
The medical assistants are nice and professional. I’ve seen much worse at other offices.
The only problems I have are that, once I’m in an exam room, I have to wait at least 20 minutes before I am seen by Jeannine. I also do not like that the MAs are required/​allowed do so many diffferent things, like X-​Rays and EKGs, that they may not be properly trained to do. At my cardiologist, EKGs are done fast and easily. Here at Ensign, their machine is older (I think) and the medical assistants don’t seem to be very experienced with the procedure, making it somewhat painstaking.
I just moved across town, but I will still drive 25 minutes to get here, because I don’t want to switch doctors.

Worst service I’ve ever had in my life! Horrible and unprofessional. Don’t bother here!

There is a lot of good and some bad about this office. Let me start off by saying that Jeaninne the PA has literally changed my life and I will always recommend this place based on her alone. She is really wonderful, and when she’s in the room with you, she does not rush and try to move on to the next patient. She takes time to talk to you, and I find her a bit eccentric (in a good way!), which makes me feel very comfortable with her. This is a teaching office, so they will sometimes have student doctors in there, but they will ask you if you are OK with it before they come in and you can always decline if it makes you uncomfortable.
Two annoying things that made me take away a star:
1.) Like other reviews on here, it’s true that they never answer the phone. You have to leave a message even to just schedule an appointment, and sometimes they don’t call back for hours.
2.) THE WAIT. I have been here three times, and two of the times they have been over an hour late. Today my appt was at 11:45, but I didn’t see the doctor until 1:00. They seem to overbook themselves, so if you are planning on running in on your lunch hour for a quick check in, that ain’t going to happen.
But if you can get past the wait time and just bring yourself a book to read, the doctors here are really professional and knowledgeable and life changing.

I had a good experience her with the PA. I saw a PA student and a PA. They were both very nice and took their time with me. They refilled my prescriptions and what was nice was they have a QUEST lab on premises so I was able to get my blood work done. The office staff was able to make me an appointment quickly which was great, no month wait here!
They were timely which I really appreciated and seemed to generally like their jobs!

Dr. White himself is a great doctor and truly cares for his patients… his staff however is beyond ridiculous. We have experienced, on four different occasions, the inability to get return phone calls from his billing department, his nurse, anyone on his staff trying to answer questions about a serious condition, a medical test that needed to be taken, and even just drug refills.
If you expect to have some sort of customer service this is not the practice for you. They have now lost our family as patients.

Ensign Family Medicine is an excellent primary care physician’s office. Whether its an appointment with the doctor or physician’s assistant, they allow as much time as you need to discuss your medical issues and feel comfortable. And they do a good job discussing the treatment options available. The staff also does a great job of remembering who you are when you come back for the next appt. Finally, if you’re having surgery or a major medical issue, the office does a great job coordinating and communicating with the specialty doctors (which is a rare trait in Vegas).
My only complaint is the wait time, but I have yet to find a doctor’s office in Vegas that keeps its appointments on time.